1. Transaction Processing & Enterprise Resource Planning Systems Chapter 9

2. An Overview of Transaction Processing Systems

3. TPS, MIS/DSS, and Special Information Systems

4. Traditional Transaction Processing Methods & Objectives  Batch processing systems  On-line transaction processing (OLTP)  On-line entry with delayed processing  Maintain a high degree of accuracy and integrity  Produce timely documents & reports

5. Traditional Transaction Processing Methods & Objectives  Increase labor efficiency  Help provide improved service  Help build and maintain customer loyalty  Achieve competitive advantage

6. Batch versus On-Line Transaction Processing

7. Integration of a Firm’s TPSs

8. Examples of Transaction Processing

9. Transaction Processing Systems

10. Transaction Processing Activities  Data collection –Should be collected at source –Should be recorded accurately, in a timely fashion  Data editing –check for validity and correctness  Data correction –arises for data editing

11. Document Production and Reports  What are some data manipulation tasks?  What kind of documents are produced?

12. Control & Management Issues  Business resumption planning –Anticipating disasters  Disaster recovery –Actually implementing the resumption plan

13. Order Processing Systems  Order entry  Sales configuration  Shipment planning  Shipment execution  Invoicing  Customer relationship management (CRM)  Routing and scheduling  Scheduling systems

14. Document Production Reports

15. Traditional Transaction Processing Applications

16. Order Processing Systems

18. Order Entry System

19. Shipment Planning

20. Inventory Status Report

21. Invoicing

22. Customer Relationship Management

23. The 15 Top-Rated CRM Software Packages

24. Purchasing Systems  Inventory control  Purchase order processing  Receiving  Accounts payable

25. Purchasing Systems

26. Accounts Payable

28. Accounting Systems

29. Accounts Receivable

30. Accounts Receivable Aging Report

31. Typical Paycheck Stub

32. Payroll Journal

33. General Ledger

35. ERP Software Vendors

36. International Issues  Different languages and cultures  Disparities in information systems infrastructure  Varying laws and custom rules  Multiple currencies

37. Enterprise Resource Planning  Real-time monitoring of business functions  Supports human resources, sales, and distribution  Accommodates the different ways each company runs business

38. Advantages of ERP  Eliminates costly, inflexible legacy systems  Improved technology infrastructure  Improved work processes  Increased data access for decision making

39. Disadvantages of ERP  Expense & time  Radical change  Integrating with other systems  One vendor risks

40. ERP System

41. Summary  Transaction Processing Systems - consist of all components of a CBIS, including databases, telecommunications, and people  Transaction Processing Systems Methods - batch, on-line, and on-line with delayed processing  Enterprise resource planning (ERP) software - a set of integrated programs that manage a company’s vital business operations for an entire multisite, global organization