1. WELCOME TO OUR LIVE WEBINAR Improving Revenue Cycle Begins at the Front End

2. Live Webinar Presenters Jennifer Wilson Sales Manager Keilee Ting Sales Associate Angelique Belot Product Specialist

3. WELCOME TO OUR LIVE WEBINAR Improving Revenue Cycle Begins at the Front End

4. Front Office Improvement Agenda Identify The Most Common Pain Points Tools to Streamline Workflows and Front Office Efficiency Show how your Practice Management System’s Tools Can Directly Assist in Increased Revenue Measuring Performance & Tracking Q & A

5. High Level View of Workflow ScheduleConfirmCheck-In Render Service Check- Out Billing

6. First Step to Improvement Identify Your Pain Points Office Staff Physician Patient

7. Scheduling – Step 1 Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment

8. Scheduling–Common Pain Points Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment 24/7 Service Same-day Appointments Schedule Online – Technology Faster Appointments for New Patients Provider Availability

9. Scheduling Technology Should Provide: Flexibility Robust Functionality User-Friendly Operability Multi-Resource Scheduling Customization

10. Fully Customizable Appointment Scheduler

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12. 6/12/2015CONFIDENTIAL – © 200912 Open Times

13. Measure Performance Happy Staff = Happy Patients = Improved Net Profit

14. Typical Workflow for Patient Confirmation Confirm Call the Patient – Leave VM Patient Options Lost Revenue Additional Phone Call Patient Calls & Cancels Patient No Shows Patient LM Patient Calls Back Time Office Staff Spends On Appointment Confirmations Results in No Shows/Cancellations Lost Revenue Can’t Track Repeat Offenders

15. Patient Confirmation Common Pain Points Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Update Appt. Status

16. Patient Confirmation Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Update Appt. Status Hear a Sample Phone Notification Recording

17. Phone Notify Status Report

18. Automated Appointment Reminders Benefit Your Practice Contributing to patient satisfaction Reducing missed appointments Keeping your practice profitable Providing quality care to the patient Maximizing the physicians’ time Gaining a competitive edge by enhancing patient relations

19. Easier Check In Process Check- In Update Appt. Status Verify Eligibility Verify Address Pull Chart Print Labels/ Superbills

20. Waiting Room s Results could be dramatic! 65% of patients report wait times are frustrating!

21. Check-In Process Pain Points Check- In Update Appt Status Verify Eligibility Verify Address Pull Chart Print Labels/ Superbills Wait Room Time New Patient Forms Administration Paperwork Verifying Patient Eligibility Over The Phone Administration Time Lost Revenue

22. Americans Spend 135 Million Hours a Year Filling Out Medical Paperwork Easier Registration Process

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26. Front Office Workflow Improvements Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Process Confirmation Update Appt. Status Check-In Update Appt. Status Verify Eligibility Verify Address Pull Chart Print Labels/ Superbills

27. Summary CHANGES IN THE OFFICEADVANTAGES Provider AvailabilitySame-day appointments; faster access to routine follow-ups and new-patient appointments; less waiting time in the doctor’s office. Reminders for AppointmentsReduce staff time and no shows. Increase productivity while also increasing revenue. Easier Registration ProcessReducing or eliminating office staff. Lower overhead allows doctors to afford longer, more meaningful visits. TechnologyProvide patients an understanding of who you are and what you can do for them. Patients can download forms to fill out prior to the office visit; ask non-urgent questions via secure email. Time ManagementElectronic Medical Records/Practice Management Software Patients can receive alerts and reminders about follow-up care.

28. Identify Your Pain Points Office Staff Physician Patient

29. Walk a Day in Their Shoes

31. CollaborateMD.com The overall mission of a medical practice is to improve the overall quality of patient care. CollaborateMD is a trusted health information technology expert that can get you there. 888.348.8457 CollaborateMD.com Thank you for attending