1. Do not put content on the brand signature area General Project Management Course Kathleen Walsh, Gregory Lukowski and Víctor López University of Navarra October 30 th & 31 st, 2008 Program for the pilot

2. Do not put content on the brand signature area Orange RGB= 255,102,000 Light blue RGB= 180,195,225 Dark blue RGB= 000,000,102 Grey RGB= 150,150,150 ING colour balance Guideline www.ing-presentations.intranet General Project Management Training 2 Course Schedule Thursday 30 th Afternoon: 15h00 – 19h00 Presentation ING – OIB. Introduction trainers and participants* Part I: Project Management Friday 31 st Morning: 9h00 – 13:00 Part II: Self-Knowledge Afternoon: 14h00 – 18h00 Part III: How to influence Others Conclusion Drinks: 18h00 – 18h30 Location: “Aula Empresa”, at the “Biblioteca Antigua”. * Participants will be requested to give a 30 seconds introduction: Name, background and expectation from the course

3. Do not put content on the brand signature area Orange RGB= 255,102,000 Light blue RGB= 180,195,225 Dark blue RGB= 000,000,102 Grey RGB= 150,150,150 ING colour balance Guideline www.ing-presentations.intranet General Project Management Training 3 3 main topics Project Management Self-Knowledge How to Influence Others

4. Do not put content on the brand signature area Orange RGB= 255,102,000 Light blue RGB= 180,195,225 Dark blue RGB= 000,000,102 Grey RGB= 150,150,150 ING colour balance Guideline www.ing-presentations.intranet General Project Management Training 4 Project Management Objectives Theory Project management definition Project manager Governance structure Game 1 Break Theory Skills Project management standard: Prince 2 Game 2 (lunch in between)

5. Do not put content on the brand signature area Orange RGB= 255,102,000 Light blue RGB= 180,195,225 Dark blue RGB= 000,000,102 Grey RGB= 150,150,150 ING colour balance Guideline www.ing-presentations.intranet General Project Management Training 5 3 main topics Project Management Self-Knowledge How to Influence Others

6. Do not put content on the brand signature area Orange RGB= 255,102,000 Light blue RGB= 180,195,225 Dark blue RGB= 000,000,102 Grey RGB= 150,150,150 ING colour balance Guideline www.ing-presentations.intranet General Project Management Training 6 Self-Knowledge Personal responsibility over your actions Review of roles you will take in your career Role of the brain on our personality Discussion of Self-Knowledge Elements of personality Combinations of element types and resulting behavioral patterns Break-out sessions to discuss pre-work results, reactions, next steps Circle back and discuss key learning points and opportunities to apply the learning in our lives.

7. Do not put content on the brand signature area Orange RGB= 255,102,000 Light blue RGB= 180,195,225 Dark blue RGB= 000,000,102 Grey RGB= 150,150,150 ING colour balance Guideline www.ing-presentations.intranet General Project Management Training 7 3 main topics Project Management Self-Knowledge How to Influence Others

8. Do not put content on the brand signature area Orange RGB= 255,102,000 Light blue RGB= 180,195,225 Dark blue RGB= 000,000,102 Grey RGB= 150,150,150 ING colour balance Guideline www.ing-presentations.intranet General Project Management Training 8 How to Influence Others Presentation of the Situational Influence Model Positive vs. negative power of influence Explore influence styles Persuading Asserting Bridging Attracting Disengaging Skill Practice Break the barrier to Developing New Skills Role Play. Leadership short cases (1 hour) Feedback Q & A Discussion Conclusion Tips to keep practicing