1. Mathematics and Statistics Help Ms Chetna Patel 13 October 2008

2. Overview Mission Statement History Management Mathematics and Statistics Help Service

3. Mission Statement To develop a judgement free learning environment where trained staff can help students develop as independent learners and in particular learn mathematics and statistics required to perform to a high standard on their main programme of study

4. History Faculty of Engineering project Similar concerns in other Faculties Pilot April-May 07 –Institutional grant plus SIGMA –LeTS and Departmental reps Up-scaled Sept-Dec 07 –Anthony Rossiter appointed DLTD –full-time manager appointed (Feb 08) –Funding secured via Access Agreement (transition support & ongoing skills development)

5. Management Learning & Teaching Services –Operational management and delivery Steering group (Faculty representatives) –Propose objectives & functional analysis/allocation Reporting to Learning and Teaching Committee Staff relationships –Engagement and inspiration –Training and development Project Management

6. Mathematics and Statistics Help Service Learning and Teaching Approaches Diagnostic Testing Transferable Skills Self-study Resources

7. Learning and Teaching Alignment of entry to exit requirements –One-to-one –Small groups Structured Lesson Plans –Workshops Student Engagement/Responsibility –Differentiation via online and paper based material –Directed and self-directed study –Use of practical exercises –Use of appropriate ICT

8. Diagnostic Testing

9. Online Access to Resources

10. Evaluation and Research Reflection and Development –Review MASH objectives –Develop/Improve objectives as appropriate Evaluation and Monitoring –Feedback from staff and students –Data collection –Qualitative and Quantitative analysis

11. What students say! Here are some comments we have received from the students on our services: “I will pass my degree because of this service, thanks” “ you've managed to clear up something in less than an hour which has been bothering me for weeks” “… getting something explained differently”

12. Dissemination Internal communications –Reporting on staff activities, finance, usage, retention figures, evaluation etc. –Meetings External dissemination –web pages, conferences –National and International links –Sharing of expertise with other MSS centres

13. Drop-in support times

14. Any Questions?