Network Design and Management

Network Design and Management

Traditional Network Design
A structured systems analysis and design process Network analysis phase Meeting with users to determine the needs and applications Estimating data traffic on each part of the network Designing circuits needed to support this traffic and obtains cost estimates Implementation phase: Building and implementing the network Takes place a year or two later Works well for static and slowly evolving networks (although costly and time consuming) Copyright 2005 John Wiley & Sons, Inc

Inadequacy of Traditional Design
Forces making the traditional design approach less appropriate for many of today’s networks: Rapidly changing technology of computers, networking devices and the circuits More powerful devices, much faster circuits Rapidly growing network traffic Difficulty of estimating demand and growth Shorter planning periods (3 years) Dramatic change in the balance of costs Before: Equipment; now: staff Design goal: Minimize the staff time to operate (not the hardware costs) E.g., use similar standardized equipment for the ease of management Copyright 2005 John Wiley & Sons, Inc

Building Block Network Design
A simpler new approach Key concept: Network that use a few standard components are cheaper than (in the long run) the networks that use many different components Start with a few standard components with ample capacity (without extensive traffic analysis) Called: narrow and deep (few types of devices, used over and over) Result: simpler design process, easily managed network Phases of design Needs analysis, Technology design, and Cost assessment Cycles through, refining the outcome of each phase Copyright 2005 John Wiley & Sons, Inc

Building Block Network Design
Cycles through all three phases, refining the outcome of each phase Copyright 2005 John Wiley & Sons, Inc

Reaching a Final Network Design
Process of cycling through all three design phases is repeated until a final design is decided on. Copyright 2005 John Wiley & Sons, Inc

Copyright 2005 John Wiley & Sons, Inc
Needs Analysis To understand why the network is being built and what users and applications it will support To improve poor performance? To enable new applications? To upgrade, replace old equipment? or To standardize equipment (one type, one protocol, etc) Goals differ depending on the network LAN and BN (everything owned by the organization) Design over capacity Little additional cost after the initial cost MAN/WAN (mostly rely on leased circuits) Design under capacity Lease additional circuits if necessary Copyright 2005 John Wiley & Sons, Inc

Baselining Gain an understanding of the current operations (applications and messages) Most projects today involve upgrades and not new network designs: A good understanding of the needs already exist Provides baselining against future needs Clear picture of Sequence of operations, processing times, Work volumes Current network Existing cost User/management needs Copyright 2005 John Wiley & Sons, Inc

Objective of Needs Analysis
Objectives Define the geographic scope of the network Define applications and users that will use the network The goal: To produce a logical network design that Describes what network elements will be needed to meet the organization’s needs Specifies no technologies nor products at this stage Focuses on functionality (e.g., high speed access network) Copyright 2005 John Wiley & Sons, Inc

First Step in Needs Analysis
Break the network into three conceptual parts (based on their geographic and logical scope): Access layer Lies closest to the user; often a LAN Distribution layer Connects the access layer to the rest of the network; often a backbone network Core layer Connects the different parts of the distribution layer together; often a WAN Not all layers present in all networks Small networks may not have a distribution layer Copyright 2005 John Wiley & Sons, Inc

Next Step in Needs Analysis
Identify basic technical constraint at each layer Examples: If access layer is A MAN; then users need to use dial up lines A LAN; no need to use T1 lines Identify constraints imposed by the current network infrastructure Example: adding a new building to an existing office complex that use 100Base-T Probably choose the same for new building Copyright 2005 John Wiley & Sons, Inc

Design Process Start with the highest level Begin by drawing a WAN connecting locations Next draw individual locations connected to WAN Usually a series of diagrams, one for each location Gather information and characteristics of the environment Legal requirements, regulations, building codes Copyright 2005 John Wiley & Sons, Inc

Application Systems Baselining Review the applications currently used on the network and Identify their location so they can be connected to the planned network Include applications expected to be added to the network Review long and short range plans Also identify the hardware and software requirements and protocol type for each application HTTP over TCP/IP; Windows file access Copyright 2005 John Wiley & Sons, Inc

Network Users Assess the number and type of users that will generate network traffic Much network traffic comes from Internet use (i.e., and WWW) In the past, application systems accounted for the majority of network traffic Future network upgrades will require understanding of the use of new applications Effect of video on network traffic Copyright 2005 John Wiley & Sons, Inc

Categorizing Network Needs
Assess the traffic generated in each segment (for each application and user) Based on an estimate of the relative magnitude of network needs (i.e. typical vs. high volume) Can be problematic, but the goal is a relative understanding of network needs E.g, multimedia applications: high volume Organize network requirements into Mandatory, Desirable, and Wish-list requirements Enables development of a minimum level containing mandatory requirements (if cost is a constraint) Copyright 2005 John Wiley & Sons, Inc

Logical Network Design
Copyright 2005 John Wiley & Sons, Inc

Technology Design Development of a physical network (or set of possible designs) Specify the computers (Clients and servers) needed to support applications and users New computers Upgrades Specify circuits and devices (routers, gateways) to connect the computers Copyright 2005 John Wiley & Sons, Inc

Designing Clients and Servers
Specification of the computers needed in terms of standard units Allocate “base level” client computers to “typical” users Allocate “base level” servers to typical applications Assign “advanced” computers to “high volume” users and servers Beware of the definition for a “typical” unit Keeps changing as hardware costs continue to fall, and capabilities/capacities continue to increase Copyright 2005 John Wiley & Sons, Inc

Designing Circuits and Devices
Deciding on the fundamental technology and protocols e.g., Ethernet, ATM, TCP/IP Choosing the capacity each circuit will operate at e.g., 10 Mbps, 100 Mbps, 1000 Mbps Requires capacity planning Assess current and future “circuit loading” Amount of data to be transmitted on a circuit Focus on either average or peak circuit traffic Ideal: Peak traffic Estimate size and type of “standard” and “advanced” circuits for each LAN, BN, WAN Should “standard” LAN circuit be 10Base-T or higher Copyright 2005 John Wiley & Sons, Inc

Estimating Circuit Traffic
Average traffic: Estimate total characters transmitted per day per circuit Peak traffic Estimate maximum number of characters transmitted per two second interval Estimating Message volume Count messages in a current network and multiply it with a growth rate Use analyzers if an existing network Precision not a major concern Stair step nature of communication circuit (lease another line, or upgrade to 100Base-T) Uncertainty to project future needs Copyright 2005 John Wiley & Sons, Inc

Capacity Overbuilding Dilemma
Cost of extra capacity vs. Cost of upgrading a network Upgrading costs 50-80% more (than building it right at the first time) Majority complains about being under capacity, not over capacity Most organizations intentionally overbuild Rapid growth in demand 5-50% annual growth factor, sometimes 100% Difficulty in accurate prediction Most end up using overcapacity within 3 years Turnpike effect: when the network is efficient and provides good service, it becomes heavily used Copyright 2005 John Wiley & Sons, Inc

Network Design Tools Used mostly in the technology design process First step: Enter a diagram of the existing network Created from scratch (as required by some tools), or Discovered automatically (by some tools) Once the diagram is complete Add information about the expected network traffic and See if the expected level of traffic can be supported May be accomplished through simulation models Once simulation is complete Examine results to see estimated delays and throughput Change the design if necessary and rerun simulations Copyright 2005 John Wiley & Sons, Inc

Deliverables A set of physical network designs General specifications for the hardware and software required Several alternative designs to do cost-benefit analysis The crucial issue: Design of the network circuits and devices A new network designed from scratch Important to define clients computers with care A major part of the total cost Copyright 2005 John Wiley & Sons, Inc

Physical Network Design
A switched 10/100Base-T collapsed backbone Copyright 2005 John Wiley & Sons, Inc

Cost Assessment Assessment of the costs of various physical network design alternatives Complex process; many factors; consider: Circuit costs (leased circuits and purchased cabling) Internetworking devices (switches and routers) Hardware costs (servers, hubs, NICs & UPSs) Software costs (network operating systems, application software and middleware) Network management costs including special hardware, software, and training needed for network management Test and maintenance costs for monitoring equipment and supporting onsite repairs Operations costs to run the network Copyright 2005 John Wiley & Sons, Inc

Deliverables An RFP Issued to potential vendors. Revised set of physical network diagrams Done after the vendor(s) selected Final technology design Selected components (exact products and costs) Business case To support the network design Expressed in terms of business objectives Copyright 2005 John Wiley & Sons, Inc

Designing for Network Performance
Several higher level concepts used to design network for the best performance Managed networks Network management software and standards Policy-based management Network circuits Traffic analysis Service level agreements Network devices Device latency and device memory Load Balancing Minimizing network traffic Content caching and content Delivery Copyright 2005 John Wiley & Sons, Inc

Managed Networks Network that uses managed devices Managed device: standard devices that can (in addition to performing its basic functions (switching and routing)) Monitors traffic flows, Monitors its status and other devices connected to Records various data on messages it processes Sends these data to manager’s computer (on a request) Sends alarms if a critical situation detected (such as a failing device, or unusual increase in traffic) Problems detected and reported by devices themselves before problems become serious Requires both hardware and software Hardware: monitor, collect, transmit Software: store, organize, analyze Copyright 2005 John Wiley & Sons, Inc

Network Management Software
Device (point) management software Provide specific information about a device Configuration, traffic, error conditions, etc System management software aka, enterprise management software Provide analysis device info to diagnose patterns Prevents alarm storms (for a failure on a circuit, many connected devices sending alarms) Software analyze these and correlates them and generates a single alarm to the manager Application management software Monitor applications based on device info Focus on delays and application layer packets Copyright 2005 John Wiley & Sons, Inc

Network Management Standards
Application layer protocols defining type of information collected and format of control messages Simple Network Management Protocol (SNMP) Developed for Internet and LANs Components of SNMP Agent: collects device info and responds requests from the manager Management Information Base (MIB): database at device stored by the agent Network Management Station (NMS): Access MIB, sends control messages to agent Common Management Interface Protocol (CMIP) Developed for OSI type networks Copyright 2005 John Wiley & Sons, Inc

More on SNMP Remote Monitoring (RMON) Enables remote monitoring of SNMP devices Provide network wide monitoring info to the manager (rather than device wide info) No need to look at individual devices Reduces network management traffic Collects info on various layers (data link, network, application layer) Provides a clear picture of types of traffic Also collects statistics based on IP addresses Enables manager to observe any host-host traffic Problems with SNMP Limited functionality; security; vendor extensions Copyright 2005 John Wiley & Sons, Inc

Policy-Based Management
Enables managers to set priority policies for traffic (to take effect when congested) Example: Manager: order processing to have the highest priority Software: configure devices using QoS capabilities in ATM, TCP/IP, etc to give this application the highest priority Expected to become more important Copyright 2005 John Wiley & Sons, Inc

Network Circuits Play a critical role in designing network for maximum performance Important to size the circuit and place them to match the traffic Areas of concern: Circuit loading and capacity planning (already discussed before) Traffic analysis, and Service level agreements especially for MAN and WAN Copyright 2005 John Wiley & Sons, Inc

Traffic Analysis Performed to pinpoint why some circuits are heavily used Example: Toronto-NY circuit overloaded Immediate reaction: upgrade/add another circuit between Toronto-NY Reason for the overload: NY-LA traffic Ideal solution: new circuit directly between LA and NY Copyright 2005 John Wiley & Sons, Inc

Service Level Agreements
Established between organizations and common carrier and ISPs Specify the exact type of performance that common carrier will provide Availability 99%  can be down 3.65 days per year with no penalty 99.9%  can be down 8.76 hours per year with no penalty Also includes maximum response time and other parameters Specify penalties if the desired performance is not provided Copyright 2005 John Wiley & Sons, Inc

Network Devices Network devices from different vendors provide different capabilities Some faster, some more reliable, etc,. Factors important in network performance Device latency Delay imposed by device in processing messages Device memory Size of memory in device Load Balancing Capability in sharing the network load Copyright 2005 John Wiley & Sons, Inc

Minimizing Network Traffic
Another approach in improving network performance Attempts to move most commonly used data closer to user  reduces traffic elsewhere Providing servers with duplicate copies at points closer to users Approaches in reducing traffic Content caching Content delivery Copyright 2005 John Wiley & Sons, Inc

Content Caching Basic idea: Store other people’s Web data closer to your users Install a content engine (aka, cache engine) close to your Internet connection Install special content management software on the router Operations Stores requests and responses (mostly static files) Examines each outgoing request; if it requires a file already in cache, it responds immediately (without going to the requested site) Stores contents form most commonly accessed sites (updates them frequently) Must operate at wire speeds (otherwise degrade performance) Reduces traffic between Internet and Organization  less circuits to lease Copyright 2005 John Wiley & Sons, Inc

Content Delivery A special type of Internet service provided by “content delivery providers (CDPs)” A CDP stores Web files for its client closer to the client’s potential users Akamai, a CDP, operates 10,000 servers located near busiest NAPs and MAEs Servers contain most commonly requested web info for some busiest sites like yahoo.com When a user access a client’s site, a software in client’s server looks for an Akamai server (closer to the user) Akamai server sends the static files, the client’s server sends the dynamic files of the site Copyright 2005 John Wiley & Sons, Inc

Implications for Management
Develop strong relationships with only few vendors Use a building block approach in designing networks Use a few common, standardized technologies everywhere in the network Purchase technologies that will provide strong network management capabilities Cost to operate is now much more expensive than the cost to purchase Use powerful design and management tools Saves money in the long run Copyright 2005 John Wiley & Sons, Inc

Network management Introduction
Process of operating, monitoring and controlling the network to ensure that Network working properly (efficient data exchange) Providing value to its users A lack of planning and organization Managers spend their time firefighting (reactive mode) Dealing with breakdowns and immediate problems Main areas of network management function: Configuration management Performance and fault management End user support Cost management Copyright 2005 John Wiley & Sons, Inc

Organizing Network Management Function
Special organizations problems presented by networking functions Decentralized Developers, gatherers, and users of data Centralized Traditional management of voice and data networks Networks and servers owned and operated by centralized IT department Factors impacting organization of management functions Shift to LANs and Internet Integrating LANs, WANs, and Internet Integrating voice and data communications Copyright 2005 John Wiley & Sons, Inc

Shift to LANs and the Internet
Large scale move from using mainframes and terminals to PCs, LANs and the Internet. Future of network management: Successful management of multiple clients and servers over LANs, BN,s and Internet Focus on integration of organizational networks and applications. Main problems: Not all LANs use the same architecture More types of network technology used, the more complex network management becomes Staff must be familiar with many different types of devices Copyright 2005 John Wiley & Sons, Inc

Integrating LANs, WANs and Internet
Keys integrating them into one organization Both LAN/Web and WAN managers to recognize that they no longer have power No more independent decision without considering the impact on other parts Single overall goal that best meets the needs of the entire organizations Require some managers to compromise on policies that may not be in the best interest of its own network Must adopt a written charter to Define its purpose, operational philosophy, and long range goals Must develop individual procedures to implement policies Copyright 2005 John Wiley & Sons, Inc

Integrating Voice & Data
Traditional voice and data networks (e.g., POTS and LANs) handled by separate managers Voice Communication Manager (Facilities department): Supervise telephone switchboard,; coordinate installation and maintenance of the voice network Data Communication Manager (IT department): Install own data circuit; install and maintain computers Benefits of Integrating voice and data Simplifies the network, and can lower network costs Eliminates one department Will likely happen within the next few years Copyright 2005 John Wiley & Sons, Inc

Configuration Management
Major functions: Management of the network’s hardware and software and Documenting that configuration and Ensuring that they are updated when there is a change in the configuration Copyright 2005 John Wiley & Sons, Inc

Configuring Network and Clients
Adding and deleting user accounts New user addition Categorized as a member of a group With corresponding privileges Given a standard login script Commands to run when user logs in Updating software on client computers Usually done automatically by Electronic Software Distribution (ESD) over the network at predefined time Reduces cost of configuration management (long run) Eliminates manual updates for each client Produces accurate documents and reports Being standardized: Desktop Management Interface (DMI) Copyright 2005 John Wiley & Sons, Inc

Performance & Fault Management
Performance management Ensuring the network is operating as efficiently as possible Fault management Preventing, detecting, and correcting faults in the network circuits, hardware, and software Both require Network monitoring Tracking the operation of network circuits and devices Determining how heavily circuits and devices are being used Ensuring circuits and devices are operating properly Copyright 2005 John Wiley & Sons, Inc

Network Monitoring Done by network management software Involves Network Operations Centers (NOCs) A centralized place enabling managers to monitor the network and respond to problems before users complain Collect operational statistics from devices Physical network statistics Come from modems, multiplexers, and circuits linking hardware devices Logical network information: Come from performance measurement systems User response times, traffic volume on a specific circuit, the destinations of network packets, and other indices showing the network’s service level Copyright 2005 John Wiley & Sons, Inc

Failure Control Function
Requires developing a central control process for problem reporting and troubleshooting Maintain a central phone number for users to report problems Establish a central troubleshooting group Functions include contacting hardware, software vendors or common carriers Detecting and reporting network problems By the help desk or NOC; by the user; and By managed devices Record data on messages processed and send this info back to a central database Detect its own faulty parts and send alarms Copyright 2005 John Wiley & Sons, Inc

Trouble Tickets Reports that indicate network faults Automatically produced by software packages Main reasons for trouble tickets Problem tracking To determine status for correcting problems Responsible people, schedule, status, resolution, etc Problem statistics Used to generate various statistical reports (number of failures per card, circuit, hardware, etc.,) Problem solving methodology To ensure critical problems get higher priority Management reports To determine availability, product and vendor reliability, vendor responsiveness Copyright 2005 John Wiley & Sons, Inc

Trouble Log Purpose To record problems that must be corrected and keep track of associated statistics Helpful for reviewing problem patterns on the network Can be used to identify which network components are the most problematic Example of a trouble log: 37 calls for software problems, 26 calls for modems, 49 calls for client computers, 2 calls for common carriers Copyright 2005 John Wiley & Sons, Inc

Performance and Failure Statistics
Main performance statistics Number of packets moved on a circuit and Response time Failure statistics Availability: Percent of time the network available to users Number of hours per month the network is available divided by the total of hours in a month (I.e., 720 hours) Most networks: 99% to 99.5% Downtime: Percent of time network is not available Copyright 2005 John Wiley & Sons, Inc

Failure Statistics Mean time between failures (MTBF)
Number of hours or days of continuous operation Indicates the reliability of a component Mean time to repair (MTTR) Average number of minutes or hours until the failed device is operational again MTTRepair = MTTDiagnose + MTTRespond + MTTFix Average number of minutes until the root cause is diagnosed (shows efficiency of NOC) Average number of minutes until the service or vendor personnel arrives at location Average number of minutes until problem is fixed (shows efficiency of repair people) Copyright 2005 John Wiley & Sons, Inc

Other Daily Statistics
Daily data about the normal operations Number of errors per circuit Volume of transmission per circuit, computer, etc., Usage rates; % of capacity used Used to identify devices or circuits that have higher than average rates (thus may be good candidate for upgrades) Used for predicting future growth patterns and failures May be accomplished by establishing quality control charts that Tracking network performance against an upper and a lower limits of a statistics Copyright 2005 John Wiley & Sons, Inc

End User Support Solving the problems users encounter while using the network Main functions within end user support: Resolving network faults (discussed already) Resolving user problems End user Training Copyright 2005 John Wiley & Sons, Inc

Resolving Problems Major sources of problems (with user equipment) Hardware device failures (easiest to fix) Lack of user knowledge on proper operation (easier to fix) Solved by discussing the problem with user and taking the person through the process step by step Problems with software, software settings or software incompatibility (hardest to fix) Could be result of a bug or software not functioning properly May requires expertise with that specific software May require software upgrades Copyright 2005 John Wiley & Sons, Inc

Process of Resolving Problems
Assistance requested (by user) form the help desk Trouble ticket created and maintained by the trouble log Problem resolved by the receiving staff members If not resolved, problem is escalated Levels of problem resolution process Help desk: Resolve about 85% of problems Staff members with specialized skills specific to the problem at hand: Brought in when help desk can’t solve Technical specialists with a higher level of training: Contacted by level 2 to look into harder problems Copyright 2005 John Wiley & Sons, Inc

Cost Management One of the most challenging areas lately Traffic growing more rapidly than the budget Forcing managers to provide greater capacity at an ever lower cost per megabyte Copyright 2005 John Wiley & Sons, Inc

Sources of Cost Total Cost of Ownership (TCO) A measure of how much it costs per year to keep one computer operating Includes cost of Repairs and software/hardware upgrades Support staff (maintain, install, administer, etc) Training and technical support Time “wasted” by the user when problems occur TCO of a Windows computer TOO HIGH - $8-12,000 per computer per year Main culprit: inclusion of “wasted” time Not commonly accepted Copyright 2005 John Wiley & Sons, Inc

Sources of Cost (Cont.) Net Cost of Ownership (NCO) An alternative to TCO; also called as “real TCO” Measures only direct costs Leaving out so-called “wasted” time NCO costs per computer: between $1500-$3500 Net management for a 100-user network require an annual budget of between $150,000 - $350,000 Largest network budget items (with NCO): Personnel cost, accounting for 50-70% of costs WAN circuits Hardware upgrades and replacement parts Important message: Focus should be on ways to reduce personnel time, not hardware costs Copyright 2005 John Wiley & Sons, Inc

Managing Network Budgets
Difficult to manage Networks growing rapidly  requiring more staff and more equipment Use charge-back policies to counter increasing cost Allocate costs associated with the network to specific users Users must pay for their usage (by moving part of their budget) to the network group Applicable to WAN and mainframe users as a cost accounting mechanism Difficult to implement on LANs Copyright 2005 John Wiley & Sons, Inc

Reducing Costs Develop standard hardware/software configurations for client computers, servers, and network devices Easier to diagnose and fix problems; Easier to learn Automate as much of the network management process as possible Use of ESD, DHCP and a other network management tools Reduce the cost of installing new hardware/software Reduce the staff time spent in installing; Work with vendors Centralize help desks More specialists in one location faster problem resolution Move to thin client architectures Reduces software and support costs Copyright 2005 John Wiley & Sons, Inc

Implications for Management
Network management requires A good understanding of networking technologies An ability to work with end users and management An understanding of key elements driving network costs Requires special skill to explain the business value of the networks to senior management Needed to justify increased cost of management Network management increasing its complexity New, more intelligent technologies in managing networks More reliable, but more expensive and requires new skills in designing, installing and managing Difficulty in keeping the staff Copyright 2005 John Wiley & Sons, Inc

Network Design and Management

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