1. Another Career Presentation!
Welcome…..
Another Career Presentation!

2. Chantal Druszcz Area Manager KFC Market 2 (SA)
Welcome all and introduce self.
…… will be taking you through the detail – but I’d like to give you a summary of our company and share some of the secrets of my success and our business with you first…..(next slide)

3. Yum! Restaurants Overview
Biggest Restaurant Brand in the World in terms of Units
Over 35,000 restaurants internationally – building over 1,000/year
Over 25,000 employees in Australia
5 Brands
KFC, Pizza Hut, Taco Bell,
Long John Silvers, A&W
KFC - Billion Dollar Brand in 2006
Top Six Retailers in Australia
Differentiated brands –
not many people know “Yum!”
(Read points….explain that KFC have had over 8 years of consecutive growth…culminating in a billion dollars in sales in 2006.)
(Explain that Yum is the parent company – with Pizza Hut, KFC, Taco Bell, A&W and Long John Silvers all part of the family).

4. What do I appreciate about KFC/Yum?
Chantal Druszcz
What is my story?
What have I learned?
What do I appreciate about KFC/Yum?
(Now you do this….tell your story – make it fun – share your learnings…and tell what you GENUINELY appreciate about working for Yum. Do not go over 2 minutes).
I’m going to hand over to …………………….. to give you his / her story and some other reasons why you should tell everyone about us!!!!

5. Gerard Fishpool Training Manager KFC Market 2 (SA)
Introduce yourself

6. What do I appreciate about KFC?
What is my story?
What have I learned?
What do I appreciate about KFC?
(Now you do this….tell your story – make it fun – share your learnings…and tell what you GENUINELY appreciate about working for Yum. Do not go over 2 minutes).

7. Why are we here talking to you?
Our Formula for Success
People Capability First …. Satisfied Customers and Profitability Follow
Opportunities for growth and advancement
Believe in us as a genuine career – and tell those you
meet!
We are here to share our Formula for success – (explain the People capability first message, and give examples of how it works)
I really (empahise) believe YUM! Rest. Offers tremendous opportunity - I am an example!
Did you know if you had joined our business in 1998, and you were a Restaurant Manager, you would have earned over $100,000 from stock options at no cost to you – in addition to your Salary and Bonuses? Yum stock has risen over 400% in the same number of years.
Did you also know that KFC is the MOST recognised brand in China – beating Coke, Pepsi, McDonalds…and we build 1 store per day!
Did you know if you joined us just 10 years ago – you could now be working in a Dubai, London, California, Miami, Johannesburg. You could be training, you could be operating billion dollar business units, you could be building a culture of recognition and acceptance, and you could be working for the biggest restaurant company in terms of restaurants in the world!
SO…we want you to believe we have genuine careers – and we want you to tell others about it! It is my job is to convince you in the next few minutes !!

8. 90% Internally developed
Internal Development
90% Internally developed
Formal bench planning, every month, every restaurant
World Class Training – International Best Practice
People Capability first starts with development of people inside each and every restaurant…
It means going down to assessing skills and capability with EVERY single person in our business – the cooks, the counter staff, the kids washing dishes – EVERY SINGLE EMPLOYEE.
Our training is recognized internationally – and is cutting edge..

9. Internal Development - Traineeships
Matched to standard team member training
NO ADDITIONAL TRAINING REQUIRED
Tertiary Qualifications
Cert II Retail Operations
Cert III Retail Supervision
Cert IV in Retail Management
Talk through this slide…..

10. What makes Yum! an “Employer of Choice”?
So why work for us, what makes Yum and employer of choice…..(use a few of the following to give a flavor – be enthusiastic!!!)
Promotion From Within Policy
People Planning Process
Performance Appraisal
360Feedback Report
Annual Development Plan
People Plan Review
World Class Training Systems
Position Certification
First Aid Training
Leadership Development Program
Executive Trainee Program
CHAMPS Team Challenge
Area Manager/RGM/ARM Stewardships
Team Member Career Days
Employee Franchising
YUM University
But you know what our team members tell us keeps them with us – our unique culture!

11. How We Work Together makes us Unique…
Customer Mania
Belief in People
Coaching and Support
Accountability
Executional Excellence
Teamwork
Recognition Culture
Positive Energy
(Talk through the HWWT principles…explain briefly what it means – and how we recognize it)

12. So what does it take to be a leader in Retail….
Ambition
Motivation
Drive
Creativity
Strong communication skills
Comfortable with working under pressure
Can create a sense of fun and enthusiasm
Knowledge

13. And our Culture is built by people like us and processes like..
So the HWWT, Employer of Choice, and people like ………………… and I who build a culture….(now pick some of the below to explain what processes we use to build culture)
Open internal communication
Yumnet
Newsletters
YUM News
Communication Meetings
1800 Employee Helpline
Open Door Policy
Effective Recruitment & Selection Systems
Documented non-discriminatory processes
Team Member selection
Internal vacancy advertising
One system above restaurant recruitment policy
Clear Career Paths/Job Perspectives
Employee P&L/Balanced Scorecard
Reward & Recognition Culture
Celebrating Champions
Dept/Market reward & recognition
Mission Impossible; Walls of Fame; CHAMPIONS Club; Top Ten; ARM, RGM, AM, TM, Franchisee of the Year
Founder’s Survey
Franchisee Survey
SupportCHAMPS
Conferences
ARM, RGM, Franchisee
Field Support Programs
Mentoring Program

14. So what does our culture look like?
I believe this really shows the diversity, individuality, and personality of our team…..these are all part of our team!

15. Lets look at Career Paths…. Internally recruited
Internal development
(Restaurant recruited)
Team member
Restaurant Management
Above Restaurant Roles – Training Manager, Area Manager etc
State Manager/HR Development Manager
Leadership Team
So how do you build a career with us….firstly – starting within the restaurant….

16. Executive Traineeship Team Member Restaurant Management
….for Degree Graduates
Executive Traineeship
(Degree Qualified Applicants)
Team Member
Restaurant Management
Enter traineeship rotation – Sydney
Above Restaurant Roles
State Manager/HR Development Manager
Leadership Team
Secondly – starting in restaurant but with a degree….

17. ….for Technical Specialists
Technical or Support Centre
(Internally or Externally recruited)
Technically trained/experienced (eg. Finance, IT, Supply Chain)
Diverse development roles within business.
Operations Roles – Key Development Role.
Leadership Team
And lastly – if you have a technical specialty we can help you too….

18. We have deep talent management processes
We support Bench Development all the way down to Casual Team Members EVERY MONTH
We have a diverse geographical span – with international opportunities
We PLAN to “export” 2 people offshore EVERY year
We have functional departments to allow both breadth and depth of development
Again – our talent management creates leaders…and there are STACKS of examples (read a few of the below).
Peter Hearl
Chief Operating Officer Yum! Brands - Louisville
Greg Creed
President Taco Bell - Louisville
Roger Eaton
Managing Director and Regional Vice President Yum! Restaurants Australia
Keith Warren
Managing Director and Regional Vice President Yum! Restaurants South Africa
Fred Bolling
Chief People Officer Yum! Restaurants International - Dallas
Tony Lowings
Managing Director and Regional Vice President Yum! Restaurants CARIBLA
Grahame Allan
President Yum! Restaurants International - Dallas
David Ovens
Chief Marketing Officer Taco Bell – Louisville
Peter Scodellaro
Director of Pizza Hut Operations – Singapore
Newman Manion
Director of Operations Asia Franchise – Singapore
Rob Phipps
HR Director – UK KFC

19. There is a common ingredient…
A passion for operations…OPERATIONAL EXPERIENCE is a key to Career Development in Yum!
Delivering PEOPLE CAPABILITY at every level of the organisation…to enable SALES AND PROFIT growth.
In all of these cases, there is a common ingredient (and it isn’t one of the secret herbs and spices…..it is….(read the 2 points on the slide)

20. Yum! is an extremely diverse and dynamic organisation
In Closing
Yum! is an extremely diverse and dynamic organisation
Yum! has an enviable culture encouraging personal development and career growth
Yum! has had significant growth creating fantastic career opportunities, locally and internationally.
I’m an example of the diversity in KFC and YUM!
The Yum culture has enabled me to grow, build a career, and also pass on a legacy to others over the past “x’ years.
Our business has enviable growth year on year – outbuilding McDonalds around the world with over restaurants (and building over 1000 every year!)
So as I said earlier – I want you to tell others about us, I want you to remember our stories and pass on my store – and bring my “piece of Yum” to life in some of the people and future leaders you see every day….Thanks for listening!