1. Jan Gulliksen, Januari 2001 CIDs insatser inom ISOs standardisering för ökad tillgänglighet “Gulan” Jan Gulliksen, Jan.Gulliksen@hci.uu.se CID och Uppsala Universitet

2. Jan Gulliksen, Januari 2001 Interntional Organization for Standardization (ISO) Established 1947 The mission is to promote the development of standardisation and related activities in the world with a view to facilitating the international exchange of goods and services and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity. Some 100 countries An international standard is a resulting agreement.

3. Jan Gulliksen, Januari 2001 ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility Usable products (according to ISO 9241-11) are not necessarily usable for disabled users. Purpose and Justification -Increase efficiency, effectiveness and satisfaction for those with disabilities -Reduce the need for add-on assistive technologies -Accomodation to disabilities without increased costs -Making applications accessible for disabled users should benefit able users as well.

4. Jan Gulliksen, Januari 2001 Software accessibility for people with disabilities Disabilities: -blindness, low vision, color vision impairments -deafness, hearing deficits -motor impairments, limited mobility -cognitive disabilities?, mental disorders? -elderly?, temporary disabilities?, disabilities caused by the environment? -multiple disabilities? ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility

5. Jan Gulliksen, Januari 2001 Application area: -software for business and personal use -WWW? -Multimedia? -Information kiosks? Potential users: -software developers -software purchasers and vendors -users with disabilities -standardisers ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility

6. Jan Gulliksen, Januari 2001 ANSI HFES 200 “Ergonomic requirements for software user interfaces” (Accessibility section) “Nordic Guidelines for Computer Accessibility” Ministry of international trade and industry, Japan. “Accessibility guidelines for information processing equipment for persons with disabilities” WAI (Web Accessibility Initiative (W 3 C Accessibility Group) IEC TC 100 “Guidelines for the user interface in multimedia equipment for general purpose use” ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility

7. Jan Gulliksen, Januari 2001 ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility Definitions of Accessibility The usability of a product, service, environment or facility by people with the widest range of capabilities. (ISO TS 16071) Definitions of Usability The extent to which a product can be used by specified users, to achieve specified goals, with effectiveness, efficiency and satisfaction, in a specified context of use. (ISO IS 9241 Part 11 – Guidance on usability)

8. Jan Gulliksen, Januari 2001 ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility Definitions of Accessibility Content is accessible when it may be used by someone with a disability. (W 3 C WAI guidelines, 1.0) The set of properties that allows a product, service or facility to be used by people with a wide range of capabilities, either directly or in conjunction with assistive technologies. Although ‘accessibility’ typically addresses users who have a disability, the concept is not limited to disability issues. (ANSI HFES 200 (draft))

9. Jan Gulliksen, Januari 2001 ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility Measurable accessibility Accessibility 1 =f(user 1, task 1, context 1, product 1 ) Accessibility 2 =f(user 1, task 1, context 1, product 2 ) Rationale and benefits Identify aspects of accessibility Measure performance (effectiveness and efficiency) and satisfaction Compare relative accessibility of products Make accessibility a part of a quality plan

10. Jan Gulliksen, Januari 2001 ISO TS 16071 Ergonomics of Human- System Interaction – Guidance on Software Accessibility Future work on accessibility: New Work Item proposal converting TS 16071 into an IS SIG at UAHCI 2001 to gather more guidelines Restructuring 9241 and other standards to make 16071 an integral part New media for communicating standards interactively

11. Jan Gulliksen, Januari 2001 ISO-standardisation in which CID participates WG5 (Software ergonomics and HC dialogues) Activities: ISO 9241 - Software ergonomics for office work with visual display terminals ISO 14073 - Multimedia user interface design ISO 16071 - Guidance on accessibility of human-computer interfaces WG6 (Human centred design process) Activities: ISO 13407 - Human centred design process of interactive systems ISO 16982 - Usability methods supporting human centred design ISO 18529 - Human centred lifecycle process descriptions (Usability maturity model)

12. Jan Gulliksen, Januari 2001 ISO-standardisation Publications: Gulliksen & Berns (1999) Kan en standard vara till någon hjälp i designarbete. Designjournalen. Gulliksen, Harker, & Steger (2001) The ISO approach to the development of Ergonomics Standards for Accessibility. In Colette Nicole and Julio Abascal (Eds.) Inclusive guidelines for HCI. Taylor & Francis Ltd. Gulliksen, Lutsch & Harker (2001) Accessibility through standardisation. Proceedings of Universal Access of Human-Computer Interfaces, UAHCI 2001, New Orleans

13. Jan Gulliksen, Januari 2001 Definition of ergonomics Ergonomics produces and integrates knowledge from the human and technology sciences to match jobs, systems, products and environments to the physical and mental abilities and limitations of people. In doing so it seeks to safeguard safety, health and well-being whilst optimising efficiency and performance ISO 6385 - Ergonomic principles in the design of work system

14. Jan Gulliksen, Januari 2001 ISO 9241 Ergonomic requirements for office work with visual display terminals (VDTs) Part 1 - General introduction (IS/EN) Part 2 - Guidance on task requirements (IS/EN) Part 3 - Visual display requirements (IS/EN) Part 4 - Keyboard requirements (IS/EN) Part 5 - Workstation layout and postural requirements (IS/EN) Part 6 - Environmental requirements (IS/EN) Part 7 - Display requirements with reflections (IS/EN) Part 8 - Requirements for displayed colours (IS/EN) Part 9 - Requirements for non keyboard input devices (IS/EN) Part 10 - Dialogue principles (IS/EN)

15. Jan Gulliksen, Januari 2001 ISO 9241 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11 - Guidance on usability specification and measures (IS/EN) Part 12 - Presentation of information (IS/EN) Part 13 - User guidance (IS/EN, awaiting pubication) Part 14 - Menu dialogues (IS/EN) Part 15 - Command dialogues (IS/EN) Part 16 - Direct manipulation dialogues (IS/EN) Part 17 - Form filling dialogues (IS/EN) Amendment to part 1 - Description and application of the software parts (Part 10 through Part 17)

16. Jan Gulliksen, Januari 2001 Definition of Usability The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use. ISO 9241 Part 11 Guidance on Usability ISO 9241 Ergonomic requirements for office work with visual display terminals (VDTs)

17. Jan Gulliksen, Januari 2001 ISO 14915 Multimedia User Interface Design - Software Ergonomic Reqs. Ergonomic requirements for human-centred multimedia interfaces Scope Development of an ergonomic standard for multimedia information presentation and multimedia/multimodal interaction which will be applicable during software design

18. Jan Gulliksen, Januari 2001 ISO 14915 Multimedia User Interface Design - Software Ergonomic Reqs. Purpose Multimedia user interfaces are growing So far, multimedia user interfaces have been mainly technology driven Therefore, the standard should provide recommendations on design, use, combination and how to interact with various media.

19. Jan Gulliksen, Januari 2001 ISO 14915 Multimedia User Interface Design - Software Ergonomic Reqs. Part 1 - Introduction and Framework Part 2 - Multimedia Control and Navigation Part 3 - Selection of Media and Media Combination Part 4 - Domain Specific Multimedia Aspects

20. Jan Gulliksen, Januari 2001 ISO 13407 Human Centred Design Process for Interactive Systems

21. Jan Gulliksen, Januari 2001 Intended user: –those who are involved in the design, use and assessment of system, hardware and software lifecycle processes. Scope Contains and describes a formalised model of the human- centred processes described in ISO 13407. It is intended to be used in the specification, assessment and improvement of the human-centred processes in system development and operation. Ergonomics of human-system interaction - Human-centred lifecycle process descriptions

22. Jan Gulliksen, Januari 2001 Ergonomics of human-system interaction - Human-centred lifecycle process descriptions The model consists of seven sets of best practice: –Ensure HCD content in system strategy –Plan and manage the HCD process –Specify stakeholder and organisational req. –Understand and specify the context of use –Produce design solutions –Evaluate designs against requirements. –Intoduce and operate the system

23. Jan Gulliksen, Januari 2001 ISO Organisation

24. Jan Gulliksen, Januari 2001 Allmänna standardiserings- gruppen (STG)