3. MUST HAVES Full integration with NewSouth Student including portal services and other web-based systems such as eLearning Robust, transparent and appropriate quality control and assurance measures Equitable Admission standards not dissimilar to those applying at other campuses; articulation with Polytechnics [and equivalent] in the SE Asian region Appropriate recruitment strategies – to include tracking, monitoring and research Integration of Foundation Studies year record with award studies – One Student Number, One UniPass, One record, One ID card

4. MUST HAVES Rule Based Processing On-line academic advising and academic planning A centralised campus timetable Student support in-person, by the web, and self-help options. Customer service delivered within an appropriate cultural framework Requirements of students with disabilities taken into account to ensure access to the physical, virtual and teaching environment Accommodation options for available for all students including other UNSW students undertaking a semester at UNSW Asia Centrally located student precinct One UNSW Asia prospectus / handbook / student guide – some or all loaded onto laptop or palm pilot

5. MUST NOT HAVES Complex Program Rules Barriers that inhibit the movement of students between UNSW Asia and UNSW’s other campuses A negative sense of difference Anything which upsets AUQA, ICAC or their Singaporean equivalents A mish-mash of central and devolved services

6. ASSUMPTIONS Academic and administrative structures will enhance and support the student experience All UNSW policies pertaining to academic administration will apply equally to Singapore campus All UNSW Asia applicants will use the Apply Online and myUNSW portal to accept an offer and enrol All UNSW students will have access to grievance resolution procedures All UNSW Students will have access to counselling and other welfare services All UNSW students will have access to anti-discrimination and anti- harassment procedures Not all services will be required at the same time so a staggered phase-in will be possible Services to be provided on a student-centred model and will incorporate student and academic services

7. TIMELINE Admission processing must be functional by 1 January 2006 Student Services Project Officer and staff [based at Kensington] appointed by 1 June 2005 Director of Student Services, UNSW Asia [based in Singapore] appointed by 1 January 2006

8. ADMISSION SET-UP Programs approved Prospectus written, printed and distributed Apply Online modifications Payments in Singapore $ Campus Identity code Security issues Badging/image of correspondence Visa requirements for non-Singaporeans Online Handbook