1. Meeting & Meeting Culture Group1 Gina Carine Terry Thomas Vivian Jason

2. Before the meeting, something to do … Have email or phone calls to participants. Have email or phone calls to participants. Choose a appropriate place and time. Choose a appropriate place and time.

3. Appropriate dress is important. Appropriate dress is important. Good etiquette is necessary in the meeting. Good etiquette is necessary in the meeting. × ○

4. How to start the meeting? ■ Well, I think everyone is here now, so perhaps we’d better get started. ■ It’s time already. Let’s start the meeting. ■ I don’t think everyone has met. So first of all let me … ■ Today, the purpose of the meeting is … ■ I think you can see from the agenda …

5. During a meeting… Interrupting Recapping Confirming Moving on If I could just interrupt you… I see your point but… If I could just summarize… So what you are saying is… In other words, you… If I’ve understood you correctly, you… Yes, that’s right. Basically, yes. What I really meant was… Yes, I suppose you could say that. I think we’ve covered that point now. Shall we move on to the next point? Sorry, just one more thing…

6. ~Interrupting~ I see your point, but I don’t think it is the best solution.

7. ~Recapping~ So what you are saying is that this proposal doesn’t work out.

8. ~Confirming~ Yes, I suppose you could say that.

9. ~Moving on~ Shall we move on to the next point?

10. The End of a Meeting

11. When to end a meeting? 1. time is up 1. time is up 2. the goal(s)(not means to go through all the topics) has been reached 2. the goal(s)(not means to go through all the topics) has been reached 3. when the meeting has been lasted too long and become not efficiently 3. when the meeting has been lasted too long and become not efficiently

12. What to do in the ending part 1.Briefly summarize the meeting to make sure nobody miss any points. 1.Briefly summarize the meeting to make sure nobody miss any points. 2.If the participants still have to go back to their work after a tiring meeting, sometimes do something to make them feel relaxed would be good(short exercises, jokes). It can make meetings not so hateable. But usually let them go as early as possible is a good policy. 2.If the participants still have to go back to their work after a tiring meeting, sometimes do something to make them feel relaxed would be good(short exercises, jokes). It can make meetings not so hateable. But usually let them go as early as possible is a good policy. 3.thank all the participants. 3.thank all the participants.

13. After meeting 1.Send the minutes ( 會議記錄 ) to the participants. 1.Send the minutes ( 會議記錄 ) to the participants. 2.Get feedbacks to know what the participants think about the meeting and to know whether the agreements be executed well or not. 2.Get feedbacks to know what the participants think about the meeting and to know whether the agreements be executed well or not.

14. Note: Getting an agreement doesn't equal to a good ending. (Do not agree with the opinions just because you want to go home. A functional agreement is a necessary part of a successful meeting.)

15. Business Etiquette

16. For examples: 1. You arrive late at a meeting. 1. You arrive late at a meeting. Apologize to the chairman. Apologize to the chairman. 2. You have a bad cough and cold. You keep on coughing and sneezing. 2. You have a bad cough and cold. You keep on coughing and sneezing. Apologize. Apologize. 3. You can’t understand what someone is saying because he’s speaking with his hand in front of his mouth. 3. You can’t understand what someone is saying because he’s speaking with his hand in front of his mouth. Ask him to move his hand. Ask him to move his hand. 4. One of your guests looks a little ill. 4. One of your guests looks a little ill. Ask if he/she is Ok. Ask if he/she is Ok. → → → →

17. 5. You are a non-smoker. Someone sitting next to you lights up. 5. You are a non-smoker. Someone sitting next to you lights up. Ask her politely not to smoke. Ask her politely not to smoke. 6. You are having a coffee break. You spill coffee on your colleague’s jacket. 6. You are having a coffee break. You spill coffee on your colleague’s jacket. Offer to pay for the jacket to be cleaned. Offer to pay for the jacket to be cleaned. 7. You are having a coffee break. Your mobile phone rings. 7. You are having a coffee break. Your mobile phone rings. Answer it. Answer it. 8. You are a guest. You are having coffee in a bar. It’s time to pay the bill. 8. You are a guest. You are having coffee in a bar. It’s time to pay the bill. Offer to pay or let your host pay. (it depends on your situation at that time or different cultures in different countries.) Offer to pay or let your host pay. (it depends on your situation at that time or different cultures in different countries.) → → → →

18. Different Meeting Culture

19. Preparation for the Agenda Chinese ： Chinese ： -Prepare for the formal agenda before meeting and follow the schedule of agenda during the meeting. -Prepare for the formal agenda before meeting and follow the schedule of agenda during the meeting. Australian ： Australian ： -Punctuality is hard to do. -Punctuality is hard to do. -Flexibility is important when they are meeting. -Flexibility is important when they are meeting.

20. Rank and Hierarchy Chinese ： Chinese ： -Most senior person enters first. -Most senior person enters first. -Handshaking with their counterpart. -Handshaking with their counterpart. Australian ： Australian ： -Not sure about who is senior. -Not sure about who is senior. -It won’t get offended when they were asking the question. -It won’t get offended when they were asking the question.

21. Dress Code Chinese ： Chinese ： -Formal business dress. -Formal business dress. Australian ： Australian ： -Usually dress in formal business dress but also -Usually dress in formal business dress but also “casual-dress”. “casual-dress”. -Don’t judge the book by it’s cover. -Don’t judge the book by it’s cover.

22. The Best and Worst Scenarios of a Meeting

23. Time to have a Meeting soon after you arrive at work soon after you arrive at work mid-late morning mid-late morning after lunch after lunch late afternoon late afternoon

24. Date to Have a Meeting Monday Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday

25. Place to Have a Meeting Meeting room Meeting room Boss’ office Boss’ office Own office Own office Restaurant Restaurant

26. Number of Participants Two Two Three to six Three to six Seven plus Seven plus

27. Agenda Distributed in advance Distributed in advance Formally announced at beginning of meeting Formally announced at beginning of meeting Improvised during the meeting Improvised during the meeting

28. Conclusion