1. COMP 6626 Assignment #P2 Dr. Seals Dave Flood October 26, 2004

2. Automated Real Estate Services, Inc. About Us Contact Us Products and Services DownloadsUser ID:Password: Submit COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 2 of 10 © 2004 Automated Real Estate Services, Inc. About UsContact UsProducts and ServicesDownloads

3. COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 3 of 10 Automated Real Estate Services, Inc. Company Mission: Company Location: Company History Automated Real Estate Services, Inc. 1411 South 14th Street Suite I Fernandina Beach, FL 32034 About Us © 2004 Automated Real Estate Services, Inc. HomeContact UsProducts and ServicesDownloads

4. COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 4 of 10 Sales - sales@closingsoftware.comsales@closingsoftware.com Support - support@closingsoftware.comsupport@closingsoftware.com Web Design - webmaster@closingsoftware.comwebmaster@closingsoftware.com Automated Real Estate Services, Inc. Contact Us © 2004 Automated Real Estate Services, Inc. HomeAbout UsProducts and ServicesDownloads

5. COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 5 of 10 Automated Real Estate Services, Inc. Products and Services © 2004 Automated Real Estate Services, Inc. About UsContact UsDownloads Lazer Systems: Escrow Balancing Service: Home

6. Automated Real Estate Services, Inc. Downloads Printer Drivers: Citrix Web Client (v 7.x.x.): COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 6 of 10 Manufacturer: Model: V V Web Client Download © 2004 Automated Real Estate Services, Inc. About UsContact UsProducts and ServicesHome

7. Lexicon/Ontology COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 7 of 10 Application Service Provider (ASP) - is a company that writes and distributes software-based services and solutions to customers across a wide area network from a central data center using an Internet connection. Appraisal - An estimate of the quantity, quality or value of something. The process through which conclusions of property value are obtained; also refers to the report that sets forth the process of estimation and conclusion of value. Deed of Trust - An instrument of conveyance of title to property wherein the transferee will be holding the title to the property on behalf on another person. Escrow Account - The trust account established by a broker under the provisions of the license law for the purpose of holding funds on behalf of the broker's principal or some other person until the consummation or termination of a transaction. Legal Description - A description of a specific parcel of real estate complete enough for an independent surveyor to locate and identify it. Mortgage - A conditional transfer or pledge of real estate as security for the payment of a debt. Also, the document creating a mortgage lien. Mortgage Broker - An agent of a lender who brings the lender and borrower together. The broker receives a fee for this service. Power Of Attorney - A written instrument authorizing a person, the attorney-in-fact, to act as agent for another person to the extent indicated in the instrument Real Estate Settlement Procedures Act (RESPA) - The federal law that requires certain disclosures to consumers about mortgage loan settlements. The law also prohibits the payment or receipt of kickbacks and certain kinds of referral fees. Title - The legal term for one's ownership interest in land. Title Insurance - A form of insurance contract which guarantees to indemnify an owner or mortgagee of property for damages suffered as a result of undiscovered title defects which arise later.

8. Scenarios/Task Analysis John Flood visits the web site Home Page (www.closingsoftware.com) and: –Clicks the About Us link at the top of the web page. The About Us web page is displayed and he reviews the information therein. –Clicks the browser Back button and is taken back to the Home web page. –Clicks the About Us link at the bottom of the web page and is taken to the About Us web page. –Clicks the browser Back button and is taken back to the Home web page. –Clicks the Contact Us link at the top of the web page and is taken to the Contact Us web page. –Clicks the browser Back button and is taken back to the Home web page. –Clicks the Contact Us link at the bottom of the web page and is taken to the Contact Us web page. Clicks on the Sales contact web link and sends a test e-mail to sales@closingsoftware.com. Clicks on the Support contact web link and sends a test e-mail to support@closingsoftware.com. Clicks on the Web Design contact web link and sends a test e-mail to webmaster@closingsoftware.com. –Clicks the browser Back button and is taken back to the Home web page. –Clicks the Products and Services link at the top of the web page. The Products and Services web page is displayed and he reviews the information therein. –Clicks the browser Back button and is taken back to the Home web page. –Clicks the Products and Services link at the bottom of the web page and again is taken to the Products and Services web page. –Clicks the browser Back button and is taken back to the Home web page. –Clicks the Downloads link at the top of the web page and observes that the cursor is placed in the User Id field. He enters his User Id = jflood and then clicks in the Password field and enters his Password = jflood and clicks the Submit button. The Download web page is displayed. –Clicks the browser Back button and is taken back to the Home web page. –Clicks the Downloads link at the bottom of the web page and is taken to the Downloads web page. Clicks the Citrix Web Client link and downloads the Citrix Web Client. Drops down and selects Printer Driver Manufacturer = Hewlett Packard, drops down and selects Printer Driver Model = LaserJet 4, and then clicks the Download button and verifies the download of the Hewlett Packard LaserJet 4 printer driver. –Clicks the browser Back button and is taken back to the Home web page. COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 8 of 10

9. Scenarios/Task Analysis continued COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 9 of 10 John Flood continues as follows: –Clicks the About Us link at the top of the Home web page and is taken to the About Us web page. –Clicks the Contact Us link at the bottom of the web page and is taken to the Contact Us web page. –Clicks the browser Back button and is taken back to the About Us web page. –Clicks the Products and Services link at the bottom of the web page and is taken to the Products and Services web page. –Clicks the browser Back button and is taken back to the About Us web page. –Clicks the Downloads link at the bottom of the web page and is taken to the Downloads web page. –Clicks the browser Back button twice and is taken back to the About Us web page. –Clicks the Home link at the bottom of the web page and is taken to the Home web page. –Clicks the Contact Us link at the top of the web page and is taken to the Contact Us web page. –Clicks the About Us link at the bottom of the web page and is taken to the About Us web page. –Clicks the browser Back button and is taken back to the Contact Us web page. –Clicks the Products and Services link at the bottom of the web page and is taken to the Products and Services web page. –Clicks the browser Back button and is taken back to the Contact Us web page. –Clicks the Downloads link at the bottom of the web page and is taken to the Downloads web page. –Clicks the browser Back button twice and is taken back to the Contact Us web page. –Clicks the Home link at the bottom of the web page and is taken to the Home web page. –Clicks the Products and Services link at the top of the web page and is taken to the Products and Services web page. –Clicks the About Us link at the bottom of the web page and is taken to the About Us web page. –Clicks the browser Back button and is taken back to the Products and Services web page. –Clicks the Contact Us link at the bottom of the web page and is taken to the Contact Us web page. –Clicks the browser Back button and is taken back to the Products and Services web page. –Clicks the Downloads link at the bottom of the web page and is taken to the Downloads web page. –Clicks the browser Back button twice and is taken back to the Products and Services web page. –Clicks the Home link at the bottom of the web page and is taken to the Home web page.

10. Scenarios/Task Analysis continued COMP6626 - Assignment #P2 - 10/26/2004 Dave Flood - Page 10 of 10 John Flood continues as follows: –Clicks the Downloads link at the top of the Home web page and is taken to the Downloads web page. –Clicks the About Us link at the bottom of the web page and is taken to the About Us web page. –Clicks the browser Back button and is taken back to the Downloads web page. –Clicks the Contact Us link at the bottom of the web page and is taken to the Contact Us web page. –Clicks the browser Back button and is taken back to the Downloads web page. –Clicks the Products and Services link at the bottom of the web page and is taken to the Products and Services web page. –Clicks the browser Back button and is taken back to the Downloads web page. –Clicks the Home link at the bottom of the web page and is taken to the Home web page. John then leaves the web site.