1. Stress & Power Stress – Chapter 6
Power & Politics – Chapter 10 pp

2. Stress Defined
Stress is a person’s adaptive response to a stimulus that places excessive psychological or physical demands on that person.

3. Distress and Eustress Eustress Distress
The pleasurable stress that accompanies positive events.
Distress
The unpleasant stress that accompanies negative events.

4. Stress as a Person x Situation Interaction
Assumption: Events trigger stress, but people respond to stress differently
Individual difference factors moderate
INDIVIDUAL
DIFFERENCES
STRESSOR
STRESS
REACTION

5. Type A and Type B Personality Profiles
The Type A individual is extremely competitive, very devoted to work, and has a strong sense of time urgency.
The Type B person is less competitive, is less devoted to work, and has a weaker sense of time urgency.
vs.

6. Hardiness Hardiness A person’s ability to cope with stress.
People with hardy personalities:
Have internal locus of control
Are strongly committed to the activities in their lives
View change as an opportunity for advancement and growth

7. Optimism
Optimism
The extent to which a person sees life in relatively positive or negative ways.
“Is the glass half empty or half full?”
In general, optimistic people tend to handle stress better than pessimistic people.

8. Causes of Stress: Organizational Stressors
Task Demands:
- Occupation
- Security
- Overload
Role Demands:
- Ambiguity
- Conflict
Physical Demands:
- Temperature
- Office Design
Interpersonal
Demands:
- Group Pressures
- Leadership Style
- Personalities

9. Consequences of Stress: Individual Consequences
Behavioral:
- Alcohol Abuse
- Drug Abuse
- Violence
Psychological:
- Sleep Disturbances
- Depression
Medical:
- Heart Disease
- Headaches

10. Organizational Consequences
Performance
Declines
Withdrawal:
Absenteeism
Turnover
Attitudes:
Decreased
Satisfaction &
Commitment
Burnout

11. Managing Stress in the Workplace
Individual Coping Strategies
Exercise
Relaxation
Time Management
Role Management
Support Groups

12. Managing Stress in the Workplace
Organizational Coping Strategies
Institutional Programs
Collateral Programs

13. Power
The capacity of “A” to influence the behavior of “B” so that “B” does things that he/she would not otherwise do.
A B Behavior

14. Bases of Power Reward – control rewards Coercive – punish or harm
Legitimate – position
Expert – control information
Referent – “I want to be you”

15. Position vs. Personal Power
Legitimate
Reward
Coercive
Information
PERSONAL
Referent
Expert
Persuasive
Charisma