1. DND QUALITY ASSURANCE
AFSO Workshop 2008

2. Presentation Parts Part 1 – John Klerks Part 2 – Kathy Reich (QAR)
DQA HQ – DQA 2-2
Program Development
Part 2 – Kathy Reich (QAR)
NDQAR Ontario & Prairies
Edmonton workcentre

3. Outline – Part 1 DND QA Program Role & Responsibility Organization
Headquarters
NDQAR Workcentre
Questions

4. DND QA Program Five Tiers TIER I - Leadership (Advisory Services)
TIER II - Quality Contracting
TIER III - Quality System Evaluation
TIER IV - Quality Surveillance
TIER V - Quality Performance (Feedback)
PROVIDE LEADERSHIP IN PROMOTING QAUALITY ASSURANCE STANDARDS AND PROGRAMS TO BOTH INDUSTRY AND INTERNAL DND ORGANIZATIONS
PRE-CONTRACT ACTIVITY: INTERACT WITH BUYING ACTIVITIES TO ENSURE REQUIREMENTS INCLUDING QSR ARE STATED PROPERLY IN THE CONTRACTUAL DOCUMENT
EVALUTED TO ACHIEVE CONFIDENCE IN CONTRCATOR MANAGEMENT SYSTEMS
ON-SITE SURVEILLANCE TO VERIFY PRODUCT / PROCESS QUALITY
A CONTINUING IMPROVEMENT PROCESS FOR THE DND QA PROGRAM
For more details see the DQA website, Products & Services webpage

5. Role & Responsibility Mandate – DAOD 3009-0, -1, -2
Overall Purpose – to establish and maintain confidence that contractors will deliver products and services in accordance with contract requirements
DQA Service Procedures – contained in Quality Management System
DAOD = Defence Administrative Orders and Directives
DQA is a Directorate in the Division DG Material Systems and Supply Chain
We work with Equipment Management Teams to plan and perform QA on contracts for Military Equipment and Services

6. Director General Materiel
DQA Organization
Director General Materiel
Systems & Supply Chain
Director of Quality Assurance
PDM
Coastal/NCR
Ont & Prairies
Quebec
ADM (Mat)
LCQM
Is DQA the “best kept secret in NATO”?
How many of you know about DQA and what DQA does?
Discuss!
Operations & Regional Commanders

7. National Defence Quality Assurance Regions (NDQAR)
NDQAR Quebec
DQA is organized in three REGIONS
Coastal/National Capital (Halifax, Enfield, Ottawa, Vancouver, Victoria)
Quebec (Montreal and Quebec City)
Ontario & Prairies (Toronto, Mississauga, Halton/Peel, Niagara, London, Winnipeg, Edmonton, Calgary)
We cover the assigned geographic territory, serving all CF Elements, US DoD, NASA, and NATO Allies
QARs are eng technologists – specific technology applied in a generic manner with focus or specialization in the field of Quality Management
DQA still employs a few Military Members in workcentres in Canada that have contractors working on major equipment:
Fly-in aircraft maintenance facilities, aircraft engines, ship repair
NDQAR Coastal & NCR
NDQAR Ontario & Prairies

8. NDQAR Workcentres NDQAR Coastal & NCR NDQAR Quebec
Halifax workcentre
Enfield workcentre
NCR workcentre
Vancouver workcentre
Victoria workcentre
NDQAR Quebec
Quebec City workcentre
Montreal workcentre
Metro workcentre
Longueuil workcentre
Dorval workcentre
Mirabel workcentre
NDQAR Ontario & Prairies
Toronto workcentre
Mississauga workcentre
Halton-Peel workcentre
Niagara workcentre
Ontario West (London) workcentre
Winnipeg workcentre
Calgary workcentre
Edmonton workcentre

9. Workcentre composition
Typical NDQAR workcentre
QAM
Supply Tech (works the Repair and Overhaul process, CF Supply System Third line)
QARs Itinerant (travel) to contractors
Resident – assigned to a contractor location
DQA still employs a few Military Members in workcentres in Canada that have contractors working on major equipment:
Fly-in aircraft maintenance facilities, aircraft engines, ship repair

10. DQA – Headquarters Located in the LStL Bldg, Gatineau, QC
Life Cycle Quality Manager (LCQM)
Interact with Equipment Program Management team members (RA, TA and LCMM) to ensure quality requirements are stated in contract (all commodities)
Obtain RISK information for the QARs
After contract award
LCQM communicates with Workcentre to plan for QA Surveillance at the source of supply based on the identified risks
LCQM
Makes decisions on which military product/service contracts will have DND QA at the source of supply – QA Code X Y or Z
Makes decision on which contracts for “non military” product/service will have QA Code C and be subject to verification at the Depot or Base where the product/service is received
Examples:
Aviation fuel (bulk or into-plane delivery) – subject to DND QA at source QA Code Y
Packaged Oil or Grease – many bought to commercial product description QAC C
Some specialized Oil or Grease bought to Military Specifications – QA Code Z

11. NDQAR Workcentre QA Representatives (QAR)
Who are they?
Technologists or engineers
CF Members
Trained in quality management systems
(ISO, AF9000 Plus, etc)
Auditors of Quality and Environmental Management Systems
QARs are engineering technologists – specific technology applied in a generic manner with focus or specialization in the field of Quality Management
DQA still employs a few Military Members in workcentres in Canada that have contractors working on major equipment:
Fly-in aircraft maintenance facilities, aircraft engines, ship repair
There are a small number of QARs that received specific training in aviation fuel at a one-time course run in QETE. Newer QARs have done some computer-based training to learn the specifications and process documents called up in contracts.

12. DQA – Workcentres Contract Review Post Award Communication
Gather Risk Information
Plan and perform QA Surveillance
Keep Records
Corrective Action – Quality Observations
Establish and maintain confidence that assigned contractors will deliver products and services in accordance with contract requirements
Maintain communication with a wide range of personnel involved in managing contracts to obtain products and services from Industry
Take action when observations are made.
QA SURVEILLANCE CRITERIA
Collection of Risk Information
Primary Source – Equipment Program Management Team (TA, LCMM, RA)
Workcentres – keep data on CONTRACTOR Capability and Quality History

13. QA Surveillance Post award meeting with contractor Head Office
Periodic audits of agent facilities to evaluate compliance with D /SG-001 and supplier procedures
MEETING AT THE START OF THE CONTRACT TO ENSURE MUTUAL UNDERSTANDING OF THE CONTRACT REQUIREMENTS
ENSURE OIL COMPANY IS AUDITING THE QUALITY MANAGEMENT SYSTEM AT EACH OF THE AGENTS SUPPLYING FUEL TO DND
FREQUENCY OF AUDITS BASED ON RISKS, PAST OBSERVATIONS

14. DQA - Other Major Programs
AF9000 Plus Program Consulting
AF9000 Plus Auditing and Reporting
AMSET and DTA Audits
North Warning System quality audit
Navy Submarine Program quality audit
AF QUALITY STANDARD FOR AEROSPACE ENGINEERING AND MAINTENANCE
AMSE – AIRCRAFT MAINTENANCE STANDARDIZATION AND EVALUATION TEAM

15. What Can DQA Do For You?
Do you have any Petroleum, Oil or Lubricant product quality problems?
Do you need assistance from DQA to conduct independent audits of your processes – fuel receipt, storage or into-plane refueling?
Do you need training for conducting internal audits?

16. DQA POL Contacts British Columbia Vancouver Work Centre:
JC Dompierre
tel Ext 2464
Alberta Calgary Work Centre:
Kelland Woywitka,
tel ext 3831
alternate
Vernon Purcell
tel ext 3830
Edmonton Work Centre:
Kathy Reich
tel ext 6376

17. DQA POL Contacts Saskatchewan Edmonton and Winnipeg Workcentres:
same contact info
Manitoba Winnipeg Work Centre:
Ed Stark
tel Ext 6557,
Ontario Toronto Work Centre:
Mathew Varughese
tel ext 6080

18. DQA POL Contacts Quebec Quebec and Sept-Iles:
Elvis Thiboutot
tel ext. 5993
Montreal Work Centre:
Luc Gendron
tel ext
Atlantic Provinces Halifax Work Centre:
Roger Purcell
tel

19. DQA Contacts DQA Website DQA Common Mailbox ContactDQA@forces.gc.ca
Lists all HQ, LCQMs & Workcentre managers
For QARs, click on “See Also, Workcentres and NQAA”
DQA Common Mailbox

20. DND Quality Assurance If you need assistance, please contact us.
Questions?

21. Outline – Part 2 Fuels and Lubricants: On-Site Activities
Assignment of Risk
On-Site Activities
Refinery, Distribution Terminal, Into-Plane
Records, Corrective Action
POL Challenges

22. Fuels and Lubricants Assignment of Risk
Many factors influence the assignment of risk to a particular contract or commodity
LCQM often relies on the QAR for risk information beyond the product itself
Provider - personnel
Site specific – facility limitations
Physical restrictions – location, weather
Many specialists are working to assess product/process/contractor risks

23. Refinery Surveillance Visits

24. Northern Fuel for Foreign Military

25. Into-Plane Tank Farm

26. Into-Plane Tank Farm

27. Into-Plane Tank Farm

28. Into-Plane Tank Farm

29. Fuel Testing Capability

30. Fuel Testing Capability

31. Fuel Testing Capability

32. Into-Plane Capability

33. Into-Plane Capability

34. Into-Plane Capability

35. Into-Plane Capability

36. Records, Corrective Action
Surveillance Visit reports
Quality Observations
Follow-up Reports
QA Information System (QAIS)

37. Petroleum Oils and Lubricants: Challenges
Wide variety of product
Lack of feedback from user units notifying the QA world of problems/risks
Is no news good news??????
UCR, PIF?
Financial support to ensure adequate coverage of all risk activities/products

38. DND Quality Assurance
Questions?