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Savvis Converged Cloud Overview for IEEE ComSoc SCV
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Savvis Proprietary & Confidential 2 Savvis Converged Cloud There are three major elements : A managed virtualized hosting environment. A secure, low-latency distribution network. A unique business model that facilitates design of a complete, end-to-end, QoS enabled solution via the offering of standard end-to-end product sets.
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Savvis Proprietary & Confidential 3 Who is Savvis? One of the world’s premier IT infrastructure services providers –Acquired by CenturyLink in July 2011 Portfolio built to support real-time commercial / enterprise requirements –Highly Available –Highly Secure –Mission Critical Financially strong –Over $1B annual revenues –Net positive cash flow 2300 employees worldwide Serving Financial, Media, Federal, Consumer Brands / E-Commerce, Software
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Savvis Proprietary & Confidential 4 The Leader in Cloud & Network Services Enterprises migrating into cloud model to transform IT infrastructures into agile, business growth-driven architectures Savvis enables this transformation by delivering converged cloud services: managed virtualized hosting environments tightly integrated with a secure, low-latency global distribution network and related capabilities Savvis is the recognized leader in cloud, colo and related networking services –#1 Ranking Cloud Infrastructure-as-a-Service (Gartner, Dec 2010) –#2 in global colocation (Tier 1, Jan 2011) –Lowest Latency Public IP Network (Keynote Systems, Dec 2010)
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Savvis Proprietary & Confidential 5 Savvis is Positioned in the Leaders Quadrant The Gartner Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting The Magic Quadrant is copyrighted Dec. 22, 2010, by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Savvis.
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Savvis Proprietary & Confidential 6 Who relies on Savvis? Savvis has 4,200 customers worldwide including: 40% of the top 100 companies on the Fortune 500 Seven of the top 10 Fortune 500 financial services and banking firms Fourteen of the top 20 Fortune 1000 securities firms The top nine Hoovers investment banks Five of the top 10 computer hardware, software and services companies Eight of the top 25 media companies Three of the top four airlines
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Savvis Proprietary & Confidential 7 Secure FacilitiesEnterprise Equipment Intelligent Management Tools Managed Storage and Backup Managed Security Managed Network Professional Services Proximity Hosting Managed Applications Web Hosting SaaS Enablement Business Continuity Content Management Colocation Intelligent Monitoring Managed Hosting (Dedicated) Savvis Symphony (Dedicated and Multi-Tenant Clouds)
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Savvis Proprietary & Confidential 8 The Savvis Converged Cloud Enabling our clients by serving as the trusted, neutral provider of tightly integrated cloud services Unique Business Model Specialization in financial and media verticals Optimized for VoIP and video Focus on application experience Low-latency Distribution Networks Fully integrated infrastructure design Global reach Consultative approach Virtualized Application Hosting Leading cloud architecture 48 data centers Tier 1 public IP connectivity Clients
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Savvis Symphony Virtual Private Data Center (VPDC) Managed Virtualized Hosting Environment
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Savvis Proprietary & Confidential 10 Savvis Symphony VPDC One of the industry’s first enterprise-class Virtual Private Data Center (VPDC) solutions with multi-tiered security and service profiles Enterprise-Grade VPDC –Provision complete virtual data centers in minutes, not days or weeks –Savvis VPDC self-service portal with drag-and-drop is super flexible and intuitive Multi-Tiered Service Profiles –Selectable service levels, SLAs and cost through multiple service profiles –Policies enforced at infrastructure layer Enterprise-Grade Infrastructure –Best-of-breed infrastructure: VMWare, Cisco, Compellent –Secure: enterprise grade security components & principles –High-performance storage: enterprise SAN with multi-tier ILM Highly-Scalable and available –Compute, storage & bandwidth are scalable to support all applications –Highly-Available: data center redundancy, fault-tolerance & failover
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Savvis Proprietary & Confidential 11 Virtual Private Data Center (VPDC) VPDC Portal – Topology Designer Technical & Business End-User Self-Service Provisioning Savvis Data Center Infrastructure Savvis Symphony VPDC Orchestration and Provisioning Automated Provisioning
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Savvis Proprietary & Confidential 12 Service Profiles to Support the Application Lifecycle Application Requirements Service Level Mission-Critical Enterprise 99.995% SLA for HA Stateful Firewalls 3x Private VLANs 1 Gbps b/w enterprise QoS 3-Tier ILM Storage Premier Enterprise Hosting Service Level Web Hosting, eCommerce 99.99% SLA for HA Virtual Firewalls 1x Private VLAN 100 Mbps b/w enterprise QoS 2-Tier ILM Storage Balanced Service Level “Test / Dev” Start using clouds for Application development & testing environments 99.9% SLA for HA Lowest Cost Easy On-boarding 100 Mbps b/w best-effort QoS SATA storage Essential
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Savvis Proprietary & Confidential 13 Multi-Tiered Service Profiles Savvis provides the first Cloud with multi-tiered service profiles –“Essential” for Test/Development environments –“Balanced” for Web Hosting Applications –“Premier” for Mission Critical Applications Automatic configuration & enforcement –Infrastructure automatically configured to match the requested service level –Policies are enforced by the infrastructure –Optimizes SLA, performance, security, availability & cost
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Savvis Proprietary & Confidential 14 VPDC Service Profiles FeaturesEssentialBalancedPremier Description Entry-level enterprise cloud – lowest cost of entry: optimized for development Higher-level security & SLA: optimized for eCommerce & Web Hosting Highest level of security, redundancy, availability & performance for mission critical apps SLA 100% infrastructure & 99.9% end-to- end availability 100% infrastructure & 99.9% end-to- end availability9 100% infrastructure & 99.995% end-to-end availability Location N/A RegionalMetro Compute 3x4 matrix of instance sizes (up to 2 vCPU & 8GB RAM) Server HA Best-Effort 4x4 matrix of instance sizes (up to 8 vCPU & 16GB RAM) Server HA Enabled 4x4 matrix of instance sizes (up to 8 vCPU & 16GB RAM) Server HA Enabled Network 100Mbps bandwidth best effort QoS 1x public VLAN Redundant Internet Connect 100 Mb/sec bandwidth Enterprise Grade QoS 1x public & 1x private VLANs PIP Enabled Redundant Internet Connect Server Load Balancer (2 pools) 1 Gb/sec bandwidth Enterprise- grade QoS 1x public & 3x private VLANs PIP Enabled Redundant Internet Connect Server Load Balancer (8 pools) Storage 1-Tier SATA on FC SAN 1x daily snapshot (3 day retention) 1x daily full backup to disk (14 day retention) High-performance FC SAN with 2-Tier ILM 3x daily snapshot (3 day retention) 1x daily full backup to disk (14 day retention) High-performance FC SAN with 3- Tier ILM 6x daily snapshot (3 day retention) 1x daily full backup to disk (14 day retention) Security ACLs enforced on Cisco Nexus 1000v Policy enforcement Enterprise Grade Virtual Perimeter Firewall VMSafe compatible Virtual Server Tier Firewall Private VLAN for app/db tier Policy enforcement Enterprise Grade Virtual Perimeter Firewall VMSafe compatible Virtual Server Tier Firewall Private VLANs for all server tiers Policy enforcement IDS / IPS
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Savvis Proprietary & Confidential 15 Service Profiles and Resource Guarantees Service Profiles –Selectable for each VPDC –Automatically configures infrastructure, security, storage and resource reservations for optimal cost/performance tradeoff –Matched to lifecycle from test/dev to mission-critical production Compute Instance Sizing –12 or 16 choices of compute instance size per QoS profile –Instances range from 0.5 vCPU/1GB RAM to 8 vCPU/16 GB RAM –Instances are dynamically resizable High Performance Network I/O –Essential profile provides 100 Mbps with best-effort QoS –Balanced profile provides 100 Mbps with enterprise-grade QoS –Premier profile provides 1 Gbps with enterprise-grade QoS
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Savvis Proprietary & Confidential 16 VPDC Multi-Tier Application Architectures 3-Tier Application Architecture Support –Supported implicitly in VPDC Topology Designer –3 Tiers visualized in Balanced & Premier service profiles –Collapsed to 1 Tier in Essential to lower complexity and cost for test & development Security –Private VLAN separation in Balanced (Web Tier) and Premier (Web Tier, Application Tier & Data Tier) –Perimeter & Server Tier firewalls in Balanced & Premier >Get Sales Total 4 Total Sales Get List of All Sales Made Last Year Add All Sales Together Presentation Tier Logic Tier Data Tier Query Sale 1 Sale 2 Sale 3 Sale 4 Database Storage
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Savvis Proprietary & Confidential 17 Essential Development IPs Secure Internet Connectivity Development VPDCCS-ESS_DEV_RES1 DB OS App OS Web OS VPDC Multi-Tier Architecture Balanced Secure Internet Connectivity Front Office Back Office QA VIP VPDC2-EAST-BAL_QA_RES1 DB OS DB OS App OS App OS Web OS Web OS Web OS Web OS Premier Secure Internet Connectivity Web Tier App Tier Production URL DB Tier VPDC2-SC-ESS_PROD_RES1 DB OS DB OS App OS App OS Web OS Web OS Web OS Web OS ACL FWSM ACE ACL ACE SSL SLB ACL SLB Nexus 1000v FWSM VMSafe Nexus 1000v Customer SSL
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Savvis Proprietary & Confidential 18 Enterprise-Grade Security Security Services Automatically Configured by Service Profile –Appropriate to application lifecycle stage requirements & cost –Policy enforcement at all levels Essential profile – Test/Dev –Public VLAN with authenticated login to VPDC –ACLs via Cisco N1000v Balanced profile – QA / Web Hosting / eCommerce –1x private VLAN for App Server / DB Tier –Virtual perimeter & VMSafe compatible server tier firewalls Premier profile – Mission-Critical Apps –3x private VLANs for each tier (Web Tier, App Server Tier, DB Tier) –Virtual perimeter & VMSafe compatible server tier firewalls
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Savvis Proprietary & Confidential 19 Enterprise Infrastructure Savvis Symphony VPDC is Built on Enterprise-Class Infrastructure –To meet enterprise requirements for redundancy, availability, security & scaling VMware Virtualization Stack –VMware vSphere –VMotion, DRS & HA Best-of-Breed Hardware Stack –HP Servers –Cisco Unified Computing System (UCS) – Nexus 1000, 5000 & 7000 switches –Compellent SAN with 3-tier ILM storage
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Savvis Proprietary & Confidential 20 High-Performance Storage Compellent Fibre Channel SAN –Dual path redundant connections –Fastest, lowest latency drives for tier-1 storage Integrated 3-Tier ILM –Automatic migration between tiers (based on service profile) –SATA (tier 3 – Essential profile) –10K rpm FC (tier 2 – Balanced profile) –15K rpm FC (tier 1 – Premier profile) Advanced Data Protection Schemes –Multiple RAID schemes to optimize for access patterns & data protection –Automated snapshots with retention based on service profile –Automated backups with variable retention lengths
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Savvis Proprietary & Confidential 21 VPDC 2 SLB FW VPDC 3 SLB FW VPDC 1 SLB FW Access to VPDC Services Web-Based VPDC Portal –Simple to use portal –Drag-and-drop designer –No programming knowledge required vCloud Compatible API –Enables programmatic & scripted access Hello World - Sample //<![CDATA[; Portal screen captures for illustrative purposes only. Code sample for illustrative purposes only
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Savvis Proprietary & Confidential 22 Savvis Symphony VPDC User Experience Four-step VPDC creation process Drag-and-drop designer Set network effects and security policies using GUI Price review before deployment Account spending limits Seamless integration with SavvisStation Portal for existing customers Demo at www.savvis.netwww.savvis.net Portal screen captures for illustrative purposes only.
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Savvis Proprietary & Confidential 23 Visibility and Management- SavvisStation Portal Integrated VPDC Portal –New VPDC creation via Topology Designer –Lists existing VPDC’s by service profile Individual VM Displays –CPU, RAM, Disk utilization –Graphing over time Dashboard for Savvis Symphony Dedicated and Open –Virtual machines (VMs) –Top consumers in CPU, RAM, Disk utilization –Easy navigation to My Groups or individual VMs Reports Data collection based on Virtual Center and other sources for most accurate data points Options Customer-Controlled Resource Allocation Virtualized Environment Enterprise-Grade Infrastructure SavvisStation Portal screen captures for illustrative purposes only.
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Savvis Proprietary & Confidential 24 Savvis Symphony VPDC Summary Enterprise-Grade Solution –100% infrastructure SLA –Up to 99.995% end-to-end SLA –Multi-tiered Service profiles Holistic Cloud Solution – Not Piecemeal –Highly scalable enterprise-grade compute services –ILM Storage –Network Effects –Security Policies Fully Standards Compliant – No Lock-in Look and Feel of Traditional Data Center Components Flexible and Scalable Cloud Service Profiles Pay-as-You-Go Billing and Resource Monitoring Self-Provisioned Resources and Services
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Savvis Global Network Solutions Secure, low-latency network connectivity
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Savvis Proprietary & Confidential 26 Low-Latency Distribution Networks Combine benefits of private networks with the enhanced capabilities of multi protocol label switching and ethernet ATS layer 3 services include: −ATS public IP −ATS private IP VPN −ATS private IP VPN plus internet access Cisco managed services channel program certified in 2009 −MPLS-VPN −Telepresence connectivity −Managed security services Application Transport Services (ATS) Point-to-Point Services Savvis Ethernet virtual private line (EVPL) Savvis Ethernet private line (EPL) Data Center / Cloud Connectivity Savvis Cloud Connect Hosted Area Network (HAN) services –Point-to-point layer 2 and layer 1 services –Savvis ethernet virtual private line (EVPL) –Cross connects
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Savvis Proprietary & Confidential 27 Focus on the Application Experience Client ATS is designed to deliver on application performance, from our clients’ perspective Emphasis on control, visibility and quality Optimized for VoIP, video and latency sensitive applications Enables economics of convergence to drive enterprise ROI –Six available QoS levels, more than any other major carrier –Two logical service instances available over the same physical interface, allowing clients to use one circuit for both ATS public and ATS private traffic –Up to eight unique classes of service (CoS) across the two service instances, each with a committed information rate –Hierarchical QoS (H-QoS) within each service instance maximizes bandwidth utilization between service instances
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Savvis Proprietary & Confidential 28 Quality of Service (QoS) CIRBurstable Packet Delivery Jitter Typical Use Real TimeOptionalYesNo100%2ms Financial, voice InteractiveOptionalYesNo100%2ms Financial, video BusinessIncludedYes 99.9%Best effortData Signaling and Network Control IncludedYes 99.9%Best effort Signal and control PriorityIncludedYes Best effort Data NormalIncludedYes Best effort Internet QoS Priorities Ensure mission-critical applications receive highest priority when they need to access network resources
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Savvis Proprietary & Confidential 29 Application Visibility and Control Customizable/Configurable Alert and notification management User customizable and configurable Permissions-based functionality Custom reporting with automated email delivery Unlimited number of user accounts Management Tools Orders and invoice management Change management support Case management and tracking Web services API interface for event and ticket management Robust Reporting Tools Intuitive and easy-to-use user interface (UI) Interactive charts and graphs with drill-down capabilities Mobile device accessible Monitor application performance and report on latency, jitter, packet loss and mean opinion score (MOS) SavvisStation Portal
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Savvis Proprietary & Confidential 30 EuropeNorth/South America Savvis Data Center CenturyLink Data Center 3 rd Party Data Center Core Node Metro Ring Point of Presence 48 data centers globally 1.9 million sq. ft. of raised floor Expansion into additional cities Tier 1 ISP with MPLS core 10 metro fiber rings One of the top five carriers in 2010 in Global IP Transit Asia Pacific Savvis is a global leader in cloud infrastructure and hosted IT solutions for enterprises Infrastructure Savvis Data Center CenturyLink Data Center 3 rd Party Data Center Core Node Metro Ring Point of Presence
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Savvis Proprietary & Confidential 31 North America Infrastructure Savvis Data Center CenturyLink Data Center 3 rd Party Data Center Core Node Metro Ring Point of Presence PHILADELPHIA DETROIT KANSAS CITY NASHVILLE CHARLOTTE RALEIGH RICHMOND PHOENIX SAN DIEGO PORTLAND SACRAMENTO AUSTIN HOUSTON SAN ANTONIO ORLANDO CLEVELAND PALO ALTO PITTSBURGH CINCINNATI TAMPA SAN JOSE DENVER DALLAS SEATTLE SANTA CLARA LOS ANGELES BOSTON NEW JERSEY WASHINGTON DC ATLANTA MIAMI ST.LOUIS CHICAGO VANCOUVER TORONTO MONTREAL ALBUQUERQUE MINNEAPOLIS
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Savvis Proprietary & Confidential 32 Europe STOCKHOLM COPENHAGEN MADRID ATHENS MILAN VIENNA ZURICH BRUSSELS AMSTERDAM Savvis is a global leader in cloud infrastructure and hosted IT solutions for enterprises North/South America Infrastructure Savvis Data Center CenturyLink Data Center 3 rd Party Data Center Core Node Metro Ring Point of Presence LONDON PARIS AMSTERDAM FRANKFURT
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Savvis Proprietary & Confidential 33 Savvis is a global leader in cloud infrastructure and hosted IT solutions for enterprises Asia Pacific Europe Infrastructure North/South America SYDNEY SINGAPORE HONG KONG TOKYO Mumbai Bangalore WELLINGTON KUALA LAMPUR Taipei Savvis Data Center CenturyLink Data Center 3 rd Party Data Center Core Node Metro Ring Point of Presence
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Savvis Proprietary & Confidential 34 Public vs. Private: The Cloud Spectrum Internet – Public IP Private – Private IP SaaS Enablement Web Hosting Proof of Concept Test / Development Public Cloud Cloud Bursting Test / Development Peak Performance Bursting Hybrid Cloud Voice / Video Sensitive Data Production Applications Traffic ManagementPrivateCloud Private Cloud Application Transport Services
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Savvis Proprietary & Confidential 35 Security: Private Network Advantages Per Customer VRF Unique Route Target Naming Schema Control Plane Policing MD5 Neighbor Authentication End to End QoS Enablement for Bandwidth Protection CPU / Memory Management Optional Security Suite
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Savvis Proprietary & Confidential 36 Connecting the Clouds Connectivity to points outside of the Data Center –ATS Private IP ◦6 levels of QoS ◦Private network piece of mind Layer 3 Same Data Center Connectivity –Customer Access Extension (Colo; no existing cross connect) ◦Savvis Cloud Connect –HAN VLAN Access (Colo; customers with existing cross connect) ◦Savvis Cloud Connect –HAN VLAN Access (Managed) ◦Savvis Cloud Connect
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Savvis Proprietary & Confidential 37 Savvis Application Transport Services VPDC Customer Premise Savvis IDC Customer VRF Private IDC Savvis IDC Symphony Open / Dedicated Traditional Hosting Colocation ATS Private IP Connectivity ATS Private IP 6 levels of QoS Private network piece of mind
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Savvis Proprietary & Confidential 38 Cloud Connect– Same Data Center Connectivity Layer 3 Connectivity to VPDC Customer Access Extension (Colo) if no cross connect exists –Plus: Cloud Connect, Layer 3 HAN VLAN Access (Colo) if no cross connect exists –Plus: Cloud Connect, Layer 3 HAN VLAN Access (Managed) –Plus: Cloud Connect, Layer 3 Symphony Traditional Hosting Colocation VPDC Savvis IDC
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Savvis Proprietary & Confidential 39 VPDC Connecting to…Layer 3 ServiceDestination Network Options / Commercial Order Packages Managed / UnmanagedNetwork QoS ColocationVPDC - Same data center Customer Access Extension or HAN VLAN Access, Cloud Connect, Layer 3 N/A Dedicated Cloud, Open Cloud, Foundation Hosting, Intelligent Hosting VPDC - Same data center HAN VLAN Access, Cloud Connect, Layer 3 N/A ATS into data centerColocation Open Cloud Dedicated Cloud Foundation Hosting Intelligent Hosting Private IPManaged (CE required) Standard ATS QoS ATS Private IPVPDCPrivate IPManaged (VPDC environments acts as CE) Standard ATS QoS VPDCVPDC - Different data center Private IPManaged (VPDC environments acts as CE) Standard ATS QoS Colocation and/or Open/ Dedicated/ Traditional + VPDC + ATS VPN Within data center Plus Outside of data center Private IP + HAN VLAN + CAE + Cloud Connect (1 or 2) Hybrid of above scenarios Standard ATS QoS between points outside of IDC
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Converged Cloud Use Cases
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Savvis Proprietary & Confidential 41 Converged Cloud Use Cases Client SaaS Delivery Platform Market Data Feeds Hybrid Cloud Environments Voice and Video Providers Test and Development Sandbox Private Cloud Extensions
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Savvis Proprietary & Confidential 42 Savvis IDC -Symphony Open/Dedicated -Traditional Hosting -Colocation Private Cloud Connect / Cloud Bursting: Inside IDC Airline Company –Use Case-Ecommerce –Colo, VPDC –Cloud Connect Financial Institution –Use Case-Extension of Active Directory domain to VPDC, Dedicated Cloud to VPDC –Cloud Connect Wireless SaaS Provider –Use Case-Wireless apps –Colo, VPDC –Cloud Connect VPDC Competitive Differentiators: IDC footprint, Enterprise Cloud offerings, Hybrid Cloud
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Savvis Proprietary & Confidential 43 ATS and VPDC Use Cases: Outside IDC SaaS Company –Use Case-ERP/SAAS Distribution –VPDC –IPSec*, ATS Private IP Financial Institution –Use Case-Data Replication –ATS Private IP, VPDC Investment Firm –Use Case-Backup/Disaster Recovery –VPDC –ATS Private IP IPSec Access ATS Private IP VPN Public IP/Internet Savvis DC Customer Premise Savvis IDC VPDC -Symphony Open/Dedicated -Traditional Hosting -Colocation Competitive Differentiators: Low- latency distribution network, QoS, VPDC
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Savvis Proprietary & Confidential 44 Converged Cloud- Build Your Own Use Cases (Mix and Match) ERP Provider –VPDC, Dedicated Cloud –ATS Private IP, Cloud Connect Financial Institution –Dedicated Cloud to VPDC –VPDC to ATS VPN Voice / Video Provider –VPDC, Open Cloud –ATS Private IP, Cloud Connect –NBFS (VASI) Customer Premise IPSec Access ATS Private IP VPN Public IP/Internet Savvis DC Customer Premise Savvis IDC VPDC -Symphony Open & Dedicated -Traditional Hosting -Colocation Competitive Differentiators: The solution; network, security, QoS, VPDC
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Savvis Proprietary & Confidential 45 © 2011 Savvis, Inc. All rights reserved. Savvis ® is the registered trademark of Savvis Communications Corporation.
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