1. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Accident Management – A Nuts & Bolts Approach This webcast will cover... Industry Best Practices, Essential Elements of Compliance, Accident Management at Cory, and Question & Answer Moderator Dr. Gary Petty, President & CEO, NPTC Panelists Tom Moore, Vice President of Education, NPTC Bob Rose, Editor – Transportation Management, J. J. Keller & Associates, Inc. Scott Roberts, Safety Director, Joseph Cory LLC Attention Attendees: +Thank you for attending! +The presentation will start in a few minutes at 1:00 PM Central. +Please use your computer speakers to listen to the event. If you have audio issues, dial-in info is below. +You will be muted during the event. +Please use the Question feature to text questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation. +The slides will be posted in 1-2 days and the recording in 7 days at http://www.jjkeller.com/nptcinfo

2. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Introduction Dr. Gary Petty President & CEO National Private Truck Council

3. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Introduction Industry Best Practices – Tom Moore Elements of Accident Management Training – Bob Rose Accident Management at Cory – Scott Roberts Housekeeping issues:  You will be muted during the event.  Please use the Question feature to text questions to the Q&A Panelist. We’ll try to answer them during the Q&A period if they are not covered in the presentation.  If you lose sound at any point, you can dial-in by phone using the number and Pass Code listed below.  If you lose the program window and need to re-login be sure to enter a different e-mail address to avoid being denied access for multiple logins. Gary Petty National Private Truck Council

4. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Introduction and Disclaimers Check out the archives for last year’s Accident Management webcast: http://www.jjkeller.com/nptcinfo http://www.jjkeller.com/nptcinfo The content in this webcast is intended for information purposes only and should not be construed as providing legal advice. This is an introductory course and is intended to highlight critical safety and compliance topics. Time constraints limit our ability to go in depth. Gary Petty National Private Truck Council

5. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Tom Moore, CTP Vice President of Education National Private Truck Council

6. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Accident Statistics Tom Moore National Private Truck Council Motor vehicle crash deaths and deaths per billion vehicle miles traveled

7. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Why Trucking Cases Are Different Tom Moore National Private Truck Council Experienced litigants A mountain of regulations  Driver Qualification files  Employment  Pre-employment  Drug and alcohol screening  Road tests  Equipment and maintenance  Fuel tax documents (e.g., trip reports, toll receipts, fuel receipts) Document intensive

8. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Best Practices Tom Moore National Private Truck Council Investigation and reporting Emergency procedures Training Incident kits Incident investigation/event management process Primary focus is prevention of emergency events so maximum effort is applied to observation, compliance, near misses, and data analysis with appropriate intervention –coaching, training, discipline, etc. – before events can occur.

9. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Bob Rose Editor, Transportation Management J. J. Keller & Associates, Inc.

10. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 USDOT Recordable Accidents What accidents to report:  Hearse – accident produced a fatality  Nurse – accident produced an injury requiring medical attention  Tow – as a result of the accident, a vehicle involved in the accident was not able or legal to be driven on public roadways USDOT recordable accidents require drug and alcohol tests that meet USDOT requirements  Fatality - Driver must be tested  Injury or Vehicle Towed - Driver tested if cited Bob Rose J. J. Keller & Associates, Inc.

11. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 What Goes on an Accident Register Bob Rose J. J. Keller & Associates, Inc.

12. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 What Goes on an Accident Register Bob Rose J. J. Keller & Associates, Inc. Motor Carrier Legal Name (DOT Registration) Date & Time of Accident Accident File Number (Not Required)

13. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 What Goes on an Accident Register Bob Rose J. J. Keller & Associates, Inc. City or Town and State Equipment Number (Not Required)

14. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 What Goes on an Accident Register Bob Rose J. J. Keller & Associates, Inc. Accident Register Dates Driver Name

15. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 What Goes on an Accident Register Bob Rose J. J. Keller & Associates, Inc. Number of Injuries Property Damage (Not Required) Number of Fatalities

16. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 What Goes on an Accident Register Bob Rose J. J. Keller & Associates, Inc. Hazardous Materials (Other than fuel spilled from fuel tanks)

17. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Driver Post-Accident Procedure 1.Stop immediately 2.Prevent additional accidents  Flashers  Emergency warning device (Parts 392, 393) 3.Notify law enforcement (location, # vehicles, # people) 4.Check for injuries 5.Document details including a diagram 6.Notify company 7.Complete preliminary accident report Bob Rose J. J. Keller & Associates, Inc.

18. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Driver Information Gathering Checklist □Exact location of the accident □Time of the accident □Estimate of injury/damage □A description of damage to vehicles and/or property □Names and addresses of persons involved in the accident □Names and addresses of insurance companies of all persons involved □Type, make, and model of vehicles involved □License numbers of all vehicles involved □The names and departments of the investigating officers Bob Rose J. J. Keller & Associates, Inc.

19. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Accident Reporting Kit Elements □Reporting envelope to store all accident-related information □Report form for recording information at the scene □Accident notification card for use when the driver is unable to leave the scene of an accident to notify his/her employer □Witness cards to ensure that minimum data has been obtained from witnesses of the accident □Pencils □Disposable camera to visually record information □Safety vest Bob Rose J. J. Keller & Associates, Inc. A standard accident report kit should be kept in each vehicle. It should include:

20. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Tips for Photographing the Accident Scene Safety first! Use polarized lens to limit glare and a flash for night and vehicle interior pictures Do not photograph injuries to others at the accident scene; however, do photograph those involved if they appear unharmed Include landmarks to help denote scale and position Bob Rose J. J. Keller & Associates, Inc.

21. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 What to Photograph at the Accident Scene A driver should photograph the following items at the scene of an accident:  Position of vehicles – where they came to rest  Vehicle damage – before they move it!  Debris and tire tracks/skid marks – position and length  Both vehicles' tires – contact points and tread depth  Obstructions – viewed from in the vehicle if possible  Witness view – at eye-level and position  Interior of any vehicle in an injury or fatal accident – body contact points on vehicle’s interior Bob Rose J. J. Keller & Associates, Inc.

22. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 J. Scott Roberts, CTP Director of Safety Joseph Cory Holdings LLC

23. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Cory Fleet Operations Fleet consists of :  450 Vehicles  65 Sleeper & Day cab Tractors  385 Straight Trucks 60 Locations 505 Drivers (167 CDL) Scott Roberts Joseph Cory Holdings LLC

24. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Dispatchers need to understand an accident will disrupt the normal logical thought process of those involved, especially if the incident involves an injury or death. Dispatchers must “red flag” accidents and notify a supervisor or manager. Do your best to keep the driver calm and focused. Have a procedure or action plan posted near by to stay on point. Dispatcher is Critical! Scott Roberts Joseph Cory Holdings LLC

25. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 You may very well be the only person on scene who could call for help. While state laws vary regarding this (check local laws), most states have laws that require anyone over the age of 16 to notify law enforcement or emergency services if they are aware of an injury or property damage following a motor vehicle accident. Always call Police! First Responsibility: Check on Other Party Scott Roberts Joseph Cory Holdings LLC

26. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Whenever possible do not touch or move anything especially a person. Place flares, triangles and other emergency devices so they are as visible as possible. Only in rare instances is it absolutely necessary to move a vehicle(s) or person.  “Good Samaritan” & “Reasonable Man” laws/standards Second Responsibility: Prevent Further Injury Scott Roberts Joseph Cory Holdings LLC

27. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Never Admit Fault – This is obvious; however, understand this is a critical item. Not all accidents are as they appear… unlicensed or intoxicated drivers are common as well as other violations. Make No Offers of Payment or Settlement – Same as admitting fault, regardless of how minor the incident Be Factual and Direct in Answering Law Enforcement or Emergency Responders – Do not be afraid to say “I don’t know”. Communication on Scene Scott Roberts Joseph Cory Holdings LLC

28. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Pictures, pictures and more pictures! Will someone who reviews my accident feel like they were there? Cory drivers are asked to photograph:  all 4 sides of all vehicles involved, including plate and truck numbers  vehicle relation to each other (often determines fault)  close up shots of damage (protects against false claims)  identify location (a must if reconstruction is needed) Never photograph an injured person! Documenting the Scene Scott Roberts Joseph Cory Holdings LLC

29. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Cory supplies all drivers and supervisors with:  Digital camera  Blank accident report  Accident procedure checklist or wallet card Supervisors are encouraged to respond to accident locations if reasonable Accident training and regular re-training  Post accident reviews during driver meetings  Includes MVR and MCMIS roadside performance – Patterns? Best Practice Scott Roberts Joseph Cory Holdings LLC

30. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Photographing: Vehicle Relation at Collision Scott Roberts Joseph Cory Holdings LLC

31. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Photographing: Vehicle Relation at Collision Scott Roberts Joseph Cory Holdings LLC

32. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Photographing: Documenting Location Scott Roberts Joseph Cory Holdings LLC

33. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Photographing: Skid Marks & Other Evidence Scott Roberts Joseph Cory Holdings LLC Skid Marks Truck Rollover

34. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Photographing: Skid Marks & Other Evidence Scott Roberts Joseph Cory Holdings LLC

35. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Scott Roberts Joseph Cory Holdings LLC Tire Marks Crash Debris Photographing: Skid Marks & Other Evidence

36. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Photographing: Full Scene View Scott Roberts Joseph Cory Holdings LLC

37. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Photographing: Side, Distance at Rest Scott Roberts Joseph Cory Holdings LLC

38. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Photographing: Front and Side Damage Scott Roberts Joseph Cory Holdings LLC

39. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Photographing: Front and Side Damage, No Skid Mark Scott Roberts Joseph Cory Holdings LLC

40. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571  Photographing: Front Damage Scott Roberts Joseph Cory Holdings LLC

41. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Photographing: Signage, No Skid, Tags Scott Roberts Joseph Cory Holdings LLC

42. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Photographing: Pushed Into Intersection Scott Roberts Joseph Cory Holdings LLC

43. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Photographing: Truck Rear Damage, Tags Scott Roberts Joseph Cory Holdings LLC

44. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Names (Everyone) License Number Vehicle Information Insurance Information Contact Information Witness Information Obtain a card from the responding officer and a case number (often Police reports will take days to obtain) Final accident reports should be completed by a supervisor during a one on one with the driver regardless of severity. Often completed with Police Information exchange form Information Gathering Scott Roberts Joseph Cory Holdings LLC

45. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Freeze documents in any injury case  Photographs and Evidence from Scene: maintain a chain of custody for film/image (use experts and document!)  Driver Records: driver’s daily log (previous 7 days or from last reset), time card data, driver qualification files (including testing and physicals)  Trip Records: manifest/trip report, fuel and toll receipts  Equipment Records: pre-trip and post trip inspections, vehicle maintenance records (from annual inspection to present)  OBC and ECM data:  ECM Time/Date information is not accurate take pictures of the ECM Odometer/Vehicle  Do not start/move the vehicle because that resets the ECM memory  Use a 3rd party (e.g., Engine Manufacturer) to extract the data to avoid claims of tampering Preservation of Documents Scott Roberts Joseph Cory Holdings LLC

46. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Beyond the basics  Every Supervisor and Manager receives training/education on completing accident reports, including drawing.  Provides a comparison once the Police report is received.  All accident reports are reviewed weekly by an accident review committee. The Internal Accident Report Scott Roberts Joseph Cory Holdings LLC

47. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Being an Artist is not Required Templates are available Teach the importance of details, not scale Police reports are standardized for federal reporting purposes. Tailor your internal report similar, but more user friendly… capture the same information. Helpful Tip: Provide or have match box cars to help visually recreate the accident Scott Roberts Joseph Cory Holdings LLC

48. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Actual Drawing Scott Roberts Joseph Cory Holdings LLC

49. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Accident Review Committee Scott Roberts Joseph Cory Holdings LLC Determine follow-up and feedback  How did the manager and/or staff perform?  What post-accident retraining is appropriate?  Is disciplinary action necessary?  Driver notification

50. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Driver Notification Scott Roberts Joseph Cory Holdings LLC The classification of the above referenced accident is:  Preventable  Non-Preventable  Estimate of injury/damage Negligence:  Yes  No  1 st Accident  2 nd Accident  3 rd Accident Due to the referenced accident the Safety Committee’s recommendation is indicated below (to be completed in 7 days unless otherwise noted).  No action  Safety Seminar Specify:_____________ (Attach receipt of completion)  Road Test Re-evaluation Specify:_____________(Attach receipt of completion)  Department of Motor Vehicle approved course to be completed in 30 days.  Driver removed from delivery schedule Date removed:_____________  Driver is disqualified from operating under Cory’s operating authority. Effective:_____________  Other Notes:_____________ Contractor Acknowledgment: ___________________ ___________________ ___________ (Print Name) (Signature) (Date)

51. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Accident Meetings Scott Roberts Joseph Cory Holdings LLC Mission – Make the reactive process a proactive learning tool The follow-up process provides an educational opportunity to serve the company in the future Cover accidents in detail…  What can we learn?  What can we apply?  What if all accidents had the potential to be a disaster?

52. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Post Accident Results Scott Roberts Joseph Cory Holdings LLC Mandatory ride evaluation – under similar conditions Mandatory retraining – should be specific to the type of event Additional Options:  Approved driver improvement course  Removal from operations schedule/suspension  Disqualification from driving

53. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Starts with the MVR Review – Identify good drivers and train marginal drivers…especially, under similar conditions of operation Orientation should include mock accident reporting Manager, Supervisor or Trainer ride evaluations are key during the first year – 1 per quarter minimum Pro-Active Approach Scott Roberts Joseph Cory Holdings LLC

54. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Checks and Balance Use OBC data and call-in number or require random spot checks as part of your program Benefits:  Builds accountability  Sends a clear message to drivers that safety is serious and part of the culture  Tie into both disciplinary and rewards program Scott Roberts Joseph Cory Holdings LLC

55. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Cory Results: Safe Stat Accident Data Scott Roberts Joseph Cory Holdings LLC Over 50% reduction in accident costs since 2007!

56. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Question & Answer Please submit questions to “Q&A” using the Q&A tool Gary Petty National Private Truck Council Tom Moore National Private Truck Council Scott Roberts Joseph Cory Holdings LLC Bob Rose J. J. Keller & Associates, Inc.

57. Dial-in: 1-888-824-5783, Pass Code: 61156559#; Tech Support: 1-888-259-8414, Webinar ID: 406579571 Closing Remarks Checkout the archive of past topics at: http://www.jjkeller.com/nptcinfo http://www.jjkeller.com/nptcinfo  PowerPoint slides up in 1-2 days  Recording up in 1 week Topics for 2010:  February 3 – DOT Regulatory Update – CSA 2010, Enforcement Measures and More!  March 10 – Private Fleet Viability – Customer Service  June 2 – Enhanced Driver Qualification – Testing, Physicals and Background Checks  October 20 – Private Fleet Viability – Driver Recruiting & Retention Gary Petty National Private Truck Council