1. 2013 Fare Collection Workshop/ TransITech Conference System Implementation & Transition Planning Michael Veltri Port Authority of Allegheny County Pittsburgh, Pennsylvania

2. Introduction to Port Authority of Allegheny County Fare Collection Equipment Fare Instruments Rollout Equipment and Fare Products Upcoming Deployments Rollout Preparation Closing Remarks System Implementation & Transition Planning 2013 Fare Collection Workshop/ TransITech Conference

3. ConnectCard 25 th Largest Transit Agency Ridership: 65 Million 775 Square Mile Area Bus, Light Rail, Incline Port Authority of Allegheny County 2013 Fare Collection Workshop/ TransITech Conference

4. Bus Operations 733 Buses 102 Routes 3 Dedicated Bus Ways (18.5 Miles) 4 Garages 1 Heavy Repair Center 53 Park And Rides With 13,000 Spaces 2013 Fare Collection Workshop/ TransITech Conference

5. Light Rail Operations 83 Light Rail Vehicles 27 High Platform Stops 52 Total Stops 26.4 Miles Of Double Track 2013 Fare Collection Workshop/ TransITech Conference

6. Incline Operations Duquesne Monongahela 2 Inclines 2 Cars On Each Incline Historic Landmark 1870’s 2013 Fare Collection Workshop/ TransITech Conference

7. ConnectCard (Plastic Mifare Card) Annual Pass Monthly Pass Weekly Pass Stored Value Limited Use Connectix (RFID Paper Ticket) Weekly Pass 10 Trip Product Fare Instruments 2013 Fare Collection Workshop/ TransITech Conference

8. Employee ConnectCard (RFID Sticker) 10 Year Unlimited Pass University IDs (Dual Chip RFID and HID w/ Magstripe) University Specific University Supplied Positive List Controlled University of Pittsburgh (40,000) Carnegie Mellon University (20,000) Chatham University (2,700) Fare Instruments 2013 Fare Collection Workshop/ TransITech Conference

9. Vendor - Scheidt & Bachmann Equipment 1,129 Fareboxes (Bus, LRV, Fare Booth) 100 Smart Card Validators 19 Cash Receiver Systems (Vaults, Garage PCs & WIFI) 62 Ticket Vending Machines (TVM) 107 Sales Office Terminals (POS-SOT & RSOT) 20 Handheld Smart Card Readers 2 Personalization Equipment 3 Year Maintenance Contract Fare Collection Equipment 2013 Fare Collection Workshop/ TransITech Conference

10. 2013 Fare Collection Workshop/ TransITech Conference 2011 Fareboxes and Vaulting Equipment on Vehicles (April) Multiple Internal Pilot Tests (February) University of Pittsburgh ID Pilot and Launch (June) 2012 Service Center Sales Office Terminals (January) Fare Booth Farebox Installation (February) Customer Service Web Portal (February) Annual Pass (March) TVM Installation (May) Rollout Equipment and Products

11. 2013 Fare Collection Workshop/ TransITech Conference 2012 ConnectCard Customer Pilot (June) 3rd Party Retail Sales Office Terminal Pilot – 2 Giant Eagle Locations (August) Monthly Pass Public Launch (November) Weekly Pass Public Launch (December) 2013 Carnegie Mellon University ID Pilot (January) All Giant Eagle Sales Office Terminal Install (February) All Giant Eagle Sales Office Terminal Launch (March) Rollout Equipment and Products

12. 2013 Fare Collection Workshop/ TransITech Conference 2013 All Platform Equipment Installed (TVM & Validators) Stored Value Public Launch (March) Validator Pilot Test (March) Customer Self Service Web Portal Pilot (March) Validator Public Launch (April) 3rd Party Retail Sales Outlet Terminal Installs (April) Independent Retail Partner Sales 3rd Party Retail Outlet Web Portal Connectix in Ticket Vending Machine Addition of Single Trip Product on Connectix Rollout Upcoming Deployments

13. 2013 Fare Collection Workshop/ TransITech Conference 2013 Institutional Web Portal Chatham University ID Pilot and Launch Carnegie Mellon University ID Launch Regional Transit Partner Interoperability Pilot and Launch 5 Agencies in Allegheny Region Shared Stored Value Sale of Products on PAAC Service Center SOTs Clearinghouse for Transactions 2014 Employer/Employee Web Portal Social Service Agency Web Portal Additional Updates to System Rollout Upcoming Deployments

14. 2013 Fare Collection Workshop/ TransITech Conference Documented Standard Operating Procedures Before and After Smart Card Implementation Phased Product Deployment Internal Pilots Feedback Expected Outcomes Phased Equipment Deployment Pilot for Equipment Rollout Preparation

15. 2013 Fare Collection Workshop/ TransITech Conference Documented Test Procedures for Each Phase Pilots for Products and Equipment Details on How it’s Run Who Needs to Participate from Various Departments Expected Outcomes and Feedback Public Campaigns and Collateral What is Coming Next Instructional Collateral on Usage Rollout Preparation

16. 2013 Fare Collection Workshop/ TransITech Conference Internal Communications Interoperability with Regional Partners Equipment install Shared Smart Card Keys and Branding Processes in Place Clearinghouse Pilot Coordination Rollout Preparation

17. 2013 Fare Collection Workshop/ TransITech Conference Phased Rollout Approach Benefits Manage and monitor products and equipment issues Eases resource needs by each department Focus on customer needs Drawbacks Each additional deployment raises new issues for customers and employees Lengthened period of flux Educational changes for customers and employees to account for new products and equipment Mix of Old Paper Products and New Smart Card Media Closing Remarks

18. Thank You Alternative Electronic Fare Media For Regional Integration 2013 Fare Collection Workshop/ TransITech Conference