1. PRAIRIE VIEW A&M UNIVERSITY Continuous Quality Improvement: Best Practices PARKING PARTICIPATION BRIEFING PRESENTED BY TRESSEY WILSON, Assistant Vice President Auxiliary Enterprises

2. WHO WE ARE & WHAT WE SEEK Outcome Projected Prairie View A&M University Parking Management Department seeks to provide students, faculty, staff and guest parking services that support their individual parking needs.

3. Remembering the Past Window Stickers

4. A Leap into the Future  Hang Tags

5. Customer Service  Implement and assess customer satisfaction surveys.  Create Policy and Procedure Manuals.  Effective communication.  Return customer calls and e-mails within 24 hours.

6. Parking Permits for Faculty and Staff  Payroll Deduction program  Campus Announcements  Panther Marquee  KPVU Radio Station

7. How can Parking identify Authorized and Unauthorized Vehicles?  Make it a requirement that all On-Campus Housing Authorities provide a list of all students living on campus.  Visitors Pass

8. How can Parking produce revenue?  Citation Billing: Parking and Transportation Services began billing customers with unpaid parking.  State Vehicle Registration: Parking Management contracted with the Texas Department of Transportation to obtain registered owner information on vehicle in the Database with outstand citations.  More consistent enforcement led to higher permit sales and use of the metered/short-term paid parking spaces on campus.

9. Questions or Comments Tressey Wilson, Assistant Vice President Auxiliary Enterprises (936) 261-1700 Email: tdwilson@pvamu.edu