1. Iva Voldánová Project Manager EURASHE July 2011 FINAL REPORT FROM CELAN QUESTIONNAIRE FOR BUSINESS

2. SECTION I. WHO FILLED THE QUESTIONNAIRE Q1. Please indicate the EU Member State in which your enterprise / business representative organisation is based. Italy7%France9%Estonia10%Denmark14%Romania25% Belgium3%Germany4%Malta5%Spain5%

3. SECTION I. WHO FILLED THE QUESTIONNAIRE Q1. Please indicate the EU Member State in which your enterprise / business representative organisation is based.

4. SECTION I. WHO FILLED THE QUESTIONNAIRE Base: Total Sample (543) Base: Enterprises (365)Base: BROs (157) Q5. Are you a Business Representative Organisation? Q6. If yes, at what level? Q8. If not, is your enterprise part of a larger foreign group?

5. SECTION I. WHO FILLED THE QUESTIONNAIRE Base: Total Sample (543) Q7. Size of your enterprise. Q9. Sector of activity.

6. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Base: Enterprises (51)Base: Whom agreed with influence of foreign languages (484) Base: (444) Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market? Q16. If yes, where? Q17. If no, why? Q18. Do you think that this may change in the next few years? Base: Total Sample (543)

7. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS BROS VS. ENTERPRISES Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market? Base: Total Sample (154) Influence of foreign language s

8. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q15. Does the knowledge of foreign languages in your enterprise matter for its operation or its competitiveness on the market? Base: (173) Agro-Industries + Manufacturing Industry Base: (175) Retail&Distribution + Other Services sectors Base: (98) ICT + Multi-sector BRO Influence of foreign language s

9. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q16. If yes, where?

10. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q16. If yes, where?

11. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q17. If no, why?

12. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q18. Do you think that this may change in the next few years? Base: (173) Agro-Industries + Manufacturing Industry Base: (175) Retail&Distribution + Other Services sectors Base: (98) ICT + Multi-sector BRO May it changes?

13. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Base: Total Sample (543) Base: (467) (445) (400) (165) Base: Total Sample (543) Base: (458) (456) (444) Q19. Do you have in-house language skills? Q20. When recruiting staff, how important is the command of a foreign language for your business? Q21. What motivates the use of languages in your business?

14. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS BROS VS. ENTERPRISES Base: Total Sample (543) Q19. Do you have in-house language skills? In-house language skills

15. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q19. Do you have in-house language skills?

16. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q19. Do you have in-house language skills?

17. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q20. When recruiting staff, how important is the command of a foreign language for your business? Base: (467) (445) (400) (165) Mean Score: 4.38 3.35 2.57 3.29

18. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q20. When recruiting staff, how important is the command of a foreign language for your business?

19. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q21. What motivates the use of languages in your business? Mean Score: 4.20 3.35 2.57 Base: (458) (456) (444)

20. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q21. What motivates the use of languages in your business?

21. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q21. What motivates the use of languages in your business?

22. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Base: (444) Q22. Do you have a formal language development policy?

23. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q22. Do you have a formal language development policy?

24. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q22. Do you have a formal language development policy?

25. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Base: (470) (466) (453) (455) (447) (391) (110) Q23. How useful are the following language tools to your business?

26. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q23. How useful are the following language tools to your business? Mean Score: 4.10 3.37 3.33 3.18 2.87 2.24 2.38 Base: (470) (466) (453) (455) (447) (391) (110)

27. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS BROS VS. ENTERPRISES Q23. How useful are the following language tools to your business?

28. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q23. How useful are the following language tools to your business?

29. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Base: (462) (445) (431) (436) (428) (434) (463) (443) (423) (110) Q24. How useful are the following language services to your business?

30. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Q24. How useful are the following language services to your business? Mean Score: 3.31 3.33 2.96 2.95 2.40 2.18 2.03 1.94 1.82 2.05 Base: (462) (445) (431) (436) (428) (434) (463) (443) (423) (110)

31. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS BROS VS. ENTERPRISES Q24. How useful are the following language services to your business?

32. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q24. How useful are the following language services to your business?

33. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q24. How useful are the following language services to your business?

34. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Base: Total Sample (543) Q25. Do you prefer certified language service providers? Q26. How would you rate your knowledge of the services offered by the language industry?

35. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q25. Do you prefer certified language service providers?

36. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q25. Do you prefer certified language service providers?

37. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Size of enterprise Q26. How would you rate your knowledge of the services offered by the language industry?

38. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q26. How would you rate your knowledge of the services offered by the language industry?

39. SECTION III. BUSINESS LANGUAGE NEEDS Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39) Q27. In what specific business activities you commonly have to perform are foreign languages required?

40. SECTION III. BUSINESS LANGUAGE NEEDS Q27. In what specific business activities you commonly have to perform are foreign languages required? Mean Score: 4.34 4.21 4.16 4.11 3.93 3.97 4.04 3.86 3.49 3.34 3.55 3.51 3.41 2.96 2.30 Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39)

41. SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise Q27. In what specific business activities you commonly have to perform are foreign languages required?

42. SECTION III. BUSINESS LANGUAGE NEEDS Agro-Industries + Manufacturing Industry Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39) Q27. In what specific business activities you commonly have to perform are foreign languages required?

43. SECTION III. BUSINESS LANGUAGE NEEDS Retail&Distribution + Other Services sectors Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39) Q27. In what specific business activities you commonly have to perform are foreign languages required?

44. SECTION III. BUSINESS LANGUAGE NEEDS ICT + Multi-sector BRO Base: (382) (387) (399) (395) (389) (358) (380) (371) (370) (387) (366) (390) (384) (369) (39) Q27. In what specific business activities you commonly have to perform are foreign languages required?

45. SECTION III. BUSINESS LANGUAGE NEEDS Base: Total Sample (543) Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?

46. SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?

47. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q28. What is the frequency of your foreign language needs? Q29. What languages would you need most?

48. SECTION III. BUSINESS LANGUAGE NEEDS Q29. What languages would you need most? Mean Score: 3.70 3.55 2.18 1.74 Base: Total Sample (543)

49. SECTION III. BUSINESS LANGUAGE NEEDS Size of enterprise Q29. What languages would you need most?

50. SECTION II. EXPERIENCE OF LANGUAGES IN BUSINESS Differences within the sectors Q29. What languages would you need most?

51. SECTION III. BUSINESS LANGUAGE NEEDS Base: Total Sample (543) ManagementTechniciansShop floor Q30. Who needs language skills in your enterprise?

52. SECTION III. BUSINESS LANGUAGE NEEDS MANAGEMET - Size of enterprise Q30. Who needs language skills in your enterprise?

53. SECTION III. BUSINESS LANGUAGE NEEDS MANAGEMET - Differences within the sectors Q30. Who needs language skills in your enterprise?

54. SECTION III. BUSINESS LANGUAGE NEEDS TECHNICIANS - Size of enterprise Q30. Who needs language skills in your enterprise?

55. SECTION III. BUSINESS LANGUAGE NEEDS TECHNICIANS - Differences within the sectors Q30. Who needs language skills in your enterprise?

56. SECTION III. BUSINESS LANGUAGE NEEDS SHOP FLOOR - Size of enterprise Q30. Who needs language skills in your enterprise?

57. SECTION III. BUSINESS LANGUAGE NEEDS SHOP FLOOR - Differences within the sectors Q30. Who needs language skills in your enterprise?

58. SECTION III. BUSINESS LANGUAGE NEEDS Base: Total Sample (543) Q31. Would you be interested in a central web-based information point for language strategies for business?

59. SECTION III. BUSINESS LANGUAGE NEEDS BROS. VS. ENTERPRISES Q31. Would you be interested in a central web-based information point for language strategies for business?

60. SECTION III. BUSINESS LANGUAGE NEEDS Differences within the sectors Q31. Would you be interested in a central web-based information point for language strategies for business?

61. SECTION IV. INTEREST IN SURVEY RESULTS Base: Total Sample (543) Q32. Would you be interested in receiving a synthesis report of the findings of this survey?

62. SECTION IV. INTEREST IN SURVEY RESULTS BROS VS. ENTERPRISES Base: Total Sample (157)Base: Total Sample (376) Interested in receiving a summary report Q32. Would you be interested in receiving a synthesis report of the findings of this survey?

63. SECTION IV. INTEREST IN SURVEY RESULTS Size of enterprise Q32. Would you be interested in receiving a synthesis report of the findings of this survey?