1. McDonalds Management Adolfo Medina Adolfo.medina154l@myci.csuci.edu 5-5-2014

2. A Short History of McDonald’s Ray Kroc did not invent fast food, did not invent self- service and his first McDonald’s restaurant was not the first McDonald’s. The inventors where Richard and Maurice McDonald. They opened their first drive-in east of Pasadena in 1937. The McDonald's Corporation is the world's largest chain of hamburgers, fast food, and restaurants serving around 68 million customers daily in 119 countries.

3. Example of how some McDonald’s operate. 1 st is McDonalds corporation. 2 nd is the franchise owners. - Operated by staff such as main office staff - Senior Manager of operations - Area supervisors - Store managers - Assistants managers - Shift managers (me) - Crew chiefs / swing managers - Crew trainers - And the crew people.

4. My Role As a Shift Manager making sure work is getting done correctly through my staff. Correct any mistakes, solve the customer’s complaints, and make sure the work its getting done. Give rest breaks to all employees. Be a role model for all my staff. Make sure we are communicating when it gets busy.

5. How to run a great shift at a fast food restaurant. Know your peak hours. Put your Aces in their places. Do not panic when it gets busy. Communicate well with staff. Solve the problems or issues, if any, with out panicking. None of us is as good as all of us. It’s the system, I am a leader and a part of it.

6. References Amabile, Teresa M. and Steven J. Kramer. "The Power Of Small Wins." Harvard Business Review v. 89 Issue 5. (May 2011): p70-80. Amabile, Teresa M. and Steven J. Kramer. The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work. Cambridge: Harvard Review Press, 2011. p1-10.

7. References Amabile, Teresa M. (2013, September 20) TedxAtlanta. [video file] retrieved from https://www.youtube.com/watch?v=XD6 N8bsjOEE https://www.youtube.com/watch?v=XD6 N8bsjOEE Lederhausen, Mats. “What McDonald’s Can Teach Us About Recovery”. HBR Blog Network. Web. July 15, 2009. Love, John F. McDonald’s Behind the Arches. New York: Bantam Press, 1986.

8. Two Multiple Choice Questions 1. Which one of the following statements about reflects McDonald’s management? A.None of us is as good as all of us B.Get your Aces on the Bases C.You are a click-through employee number D.Count the number of converted customers 2. Which of the following is true? A.Ray Kroc opened his first McDonald’s in 1937 B.Ray Kroc named the business after his mother’s family. C.McDonald’s serves 68 million customers daily D.The first McDonald’s drive-in was located in East Pasadena, California