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Countywide Homeless System Performance Winston-Salem/Forsyth County CoC prepared for North Carolina Coalition to End Homelessness Megan Kurteff Schatz Emily Halcon August 26, 2013 www.focusstrategies.net
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FocusStrategies.net ABOUT FOCUS STRATEGIES We believe the HEARTH Act and Opening Doors lead the way to finally ending homelessness.
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FocusStrategies.net GOAL No one is homeless more than 30 days
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FocusStrategies.net HISTORY Honoring community, collaboration, and service
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FocusStrategies.net Overview Winston-Salem/Forsyth County, NC Current outcomes Data driven systems change Context for the Calculator Demonstration – current and projected Discussion
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FocusStrategies.net Right Sizing Progress Parallel tracks in Winston-Salem – Use of national research to aggressively move toward right sizing – Focus Strategies outcomes analysis – Statewide HMIS data quality efforts
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FocusStrategies.net Right Sizing Progress Future efforts for Winston-Salem – Coordinated Intake Center – Projecting impacts of system alignment efforts, continuous improvement & adjustments – CHIN moving towards outcome reporting
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FocusStrategies.net System Dashboard Reports Data quality assessment Homeless system performance Program type performance Program comparisons Individual program performance
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FocusStrategies.net Initial Assessment Direction for data cleaning – Monitoring data quality for HUD reports – Data quantity ≠ data quality Some programs had to change the way they were entering data Using data in a more meaningful way is a process
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FocusStrategies.net Data Quality Income & employment at entry/exit – all programs Disability data – all programs 48% of system cases coming from housed situation 30% of ES exit destinations = “DK” or “Refused” Very few clients staying beyond expected max LOS
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FocusStrategies.net System Performance Use Patterns
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FocusStrategies.net System Performance Entry into Emergency Shelters
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FocusStrategies.net System Performance Entry into Transitional Housing
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FocusStrategies.net System Performance Entry into Rapid Re-Housing
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FocusStrategies.net System Performance Entry into SSVF
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FocusStrategies.net System Performance Program Comparison
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FocusStrategies.net System Performance Program Comparison
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FocusStrategies.net Performance Improvement Calculator Excel Tool developed by Focus for the National Alliance to End Homelessness Uses 3 years of local data – models strategies to increase the number of people who move from homelessness to permanent housing
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Three Acts, Again Trial run Data clean up, re-run Final improvements, public sharing
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FocusStrategies.net Does the current set of components fit the need?
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FocusStrategies.net Population Distribution Winston- Salem/Forsyth Adults Only Household (N=293) 2013 PIT Count
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FocusStrategies.net Population Distribution
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FocusStrategies.net Elements of HEARTH Goals Length of stay Exits to permanent housing Returns to homelessness Investments (underlying)
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FocusStrategies.net System Outcomes Drivers Program rules Program practices Cost compared with alternatives
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FocusStrategies.net PIC Demonstration Every system has idiosyncrasies Presentation with Winston-Salem/Forsyth County data Winston-Salem/Forsyth’s idiosyncrasies: – Atypically high proportion of shelter to transitional housing – Rapid Rehousing stays longer than average (2011) – Transitional housing stays shorter than average
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FocusStrategies.net Winston-Salem: System Changes Deeper understanding of system and how staff were using HMIS Shortened Length of Stays for Rapid Re-Housing Using a “lighter touch” Reallocated $ in FY2012 CoC app to Rapid Re-Housing Changed from trying to end poverty to ending homelessness Cut cost for RRH for families in half
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FocusStrategies.net Performance Improvement Calculator Outcomes: – 2011 – 2013 Projecting: – 2015 – 2016
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FocusStrategies.net Q & A
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