1. LEADING HEALTH AND WELLBEING FROM TRANSITION TO TRANSFORMATION Applying learning to improve delivery Mark Fox Edward O’Malley

2. OUR PROJECT  We identified a is a significant gap in timely and effective intelligence for drug & alcohol services…  …the purpose of our project is to resolve this issue by… Better understanding our own learning styles Better understanding the learning styles of others Utilising some of the techniques learned through this programme

3. IMPROVE  Followed a model for improvement… What are we trying to accomplish? How will we know that a change is an improvement? What change can we make that will result in improvement? (identified in learning event 4)

4. IMPROVE (2)  What are we trying to accomplish? resolve the gap in timely and effective intelligence for drug & alcohol services  How will we know that a change is an improvement? Improved performance due to increased buy-in/utilisation of performance reporting  What change can we make that will result in improvement? Consider the needs of our audience and introduce a “better” performance report and schedule

5. UNDERSTANDING LEARNING STYLES  Honey and Mumford (Reflector) “Reflectors like to view the situation from different perspectives. They like to collect data, review and think carefully before coming to any conclusions.” We both recognise that we prefer to gather information first and have time to consider it before reacting to it

6. APPLICATION OF KNOWLEDGE  Recognised our preferred learning styles, we applied it to this to this task  We kept the review simple… Considered what we previously reported on Expectations/preferences of the audience How we previously presented the information  This approach “fit” with our learning style

7. FINDINGS OF REVIEW  We had a tendency to report on what felt like EVERYTHING, without fully considering the needs of the audience  This diluted it’s effectiveness, and in some places, overcomplicated it

8. APPLIED CHANGE  We’ve already began to implement our changes Previously, 15 pages of charts/graphs/commentary Now…five pages and more strategically focussed Building upon an existing report (used for a different purpose) – more efficient use of time  We’ve followed a “Macro-Meso-Micro” approach We’ve only developed the performance report at a macro level at present (high level outcomes)

9. NEXT STEPS  There’s more to do!  We need to include meso and micro level performance measures and actions which will indicate the success of our macro measures/outcomes.

10. NEXT STEPS (2)  For example… Macro measure: % of opiate drug users that left drug treatment successfully who do not re-present to treatment within 6 months Meso measure: % of opiate drug users successfully completing a course of vaccinations to treat Hepatitis B Micro measure: % of opiate drug users that are assessed within 5 days of initial referral