2. How Great Companies Achieve Extraordinary Results with Ordinary People How Great Companies Achieve Extraordinary Results with Ordinary People Presented by: “Ning” Jidapa Ittipong “Mink” Pinyarat Sirisomboonsuk “Peggy” Sirikanya Buranabunpot Presented by: “Ning” Jidapa Ittipong “Mink” Pinyarat Sirisomboonsuk “Peggy” Sirikanya Buranabunpot

3. The Men’s Wearhouse Started operation in 1973 Company-based in Houston, Texas One of the North America’s largest specialty retailers of men’s apparel with over 500 locations A full selection of designer, brand name and private label suits, sport coats, sportwear, outerwear, furnishings and accessories, including tuxedo rentals Started operation in 1973 Company-based in Houston, Texas One of the North America’s largest specialty retailers of men’s apparel with over 500 locations A full selection of designer, brand name and private label suits, sport coats, sportwear, outerwear, furnishings and accessories, including tuxedo rentals

4. Company’s Philosophy  Servant leadership  Take advantage of people’s strengths  Employees are customers too  Look for win-win opportunities  Celebrate individual and team success  Servant leadership  Take advantage of people’s strengths  Employees are customers too  Look for win-win opportunities  Celebrate individual and team success

5. People Resource Management This Retailer’s Program Affects the Employees Ultimate Outcomes Training & Development Rewarding & Motivation Feedbacks Skill Effort Morale Employee Performance

6. Training & Development  Workers not always from the best pool but have potential to develop  Suit University  Servant leadership  Development of teamwork  Workers not always from the best pool but have potential to develop  Suit University  Servant leadership  Development of teamwork

7. Rewarding System  Extrinsic vs Intrinsic o “Wardrobe Consultant” title o Stock options and sales commission  Individual vs Team Spirit o Based on philosophy of “Success comes only when everyone in the store is successful.”  Extrinsic vs Intrinsic o “Wardrobe Consultant” title o Stock options and sales commission  Individual vs Team Spirit o Based on philosophy of “Success comes only when everyone in the store is successful.”

8. Measures & Feedbacks  Focused on behaviors that influence important business functions  Aligned the evaluation criteria emphasis on company’s philosophy  Focused on behaviors that influence important business functions  Aligned the evaluation criteria emphasis on company’s philosophy

9. Outcomes  Differentiated itself in a price-sensitive market  Driven customer loyalty by employee loyalty  Fortune 100 best companies to work for Fortune 100  Increased in sales and profit Increased in sales and profit  Differentiated itself in a price-sensitive market  Driven customer loyalty by employee loyalty  Fortune 100 best companies to work for Fortune 100  Increased in sales and profit Increased in sales and profit

10. CONSOLIDATED STATEMENTS OF EARNINGS For the Years Ended January 31, 2004, January 29, 2005 and January 28, 2006 (In thousands, except per share amounts) Fiscal Year 2003 2004 2005 Net sales$1,392,680 $1,546,679 $1,724,898 Cost of goods sold 879,234 943,675 1,027,763 Gross margin 513,446 603,004 697,135 Selling, general and administrative expenses 431,663 484,916 531,839 Operating income 81,783 118,088 165,296 Interest income (1,495) (1,526) (3,280 Interest expense 4,006 5,899 5,888 Earnings before income taxes 79,272 113,715 162,688 Provision for income taxes 29,538 42,359 58,785 Net earnings$49,734 $71,356 $103,903

11. Conclusions ◙ “PEOPLE” is the most important. ◙ “VALUE” comes first.  It helps people to be better.  It lowers turnover, increases margin. ◙ It is crucial to be able to turn theoretical knowledge into action. ◙ “PEOPLE” is the most important. ◙ “VALUE” comes first.  It helps people to be better.  It lowers turnover, increases margin. ◙ It is crucial to be able to turn theoretical knowledge into action.

12. Conclusions  Company’s motto “We are in the people business not the suit business. The company’s job is to help people understand others, listen better, and develop excitement about helping themselves and their teammates reach their potential as a person.” said George Zimmer, Founder and CEO.  Company’s motto “We are in the people business not the suit business. The company’s job is to help people understand others, listen better, and develop excitement about helping themselves and their teammates reach their potential as a person.” said George Zimmer, Founder and CEO.

13. Works Cited O'reilly III, Charles A., and Jeffrey Pfeffer. “The Men’s Wearhouse: Growth in a Declining Market.” Hidden Value. Boston, Massachusetts: Harvard Business School Press, 2000. 78-98. “FORTUNE: 100 Best Companies to Work For” 11 May 2006. "The Men's Wearhouse Company." 11 May 2006. “U.S. Securities and Exchange Commission.” 11 May 2006. O'reilly III, Charles A., and Jeffrey Pfeffer. “The Men’s Wearhouse: Growth in a Declining Market.” Hidden Value. Boston, Massachusetts: Harvard Business School Press, 2000. 78-98. “FORTUNE: 100 Best Companies to Work For” 11 May 2006. "The Men's Wearhouse Company." 11 May 2006. “U.S. Securities and Exchange Commission.” 11 May 2006.

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