1. POP QUIZ
Adam Smith realized that production was being done in one of two ways. What were those?
Frederick Taylor said there were 4 principles to the Scientific Management Method. What should be the step right after best practices are decided on?
What did the Gilbreths call the individual actions that make up any job?
List one thing that Max Weber believed about managers and authority.

2. POP QUIZ Answers
Adam Smith realized that production was being done in one of two ways. What were those?
Craft style and production
Frederick Taylor said there were 4 principles to the Scientific Management Method. What should be the step right after best practices are decided on?
Develop SOP’s
What did the Gilbreths call the individual actions that make up any job?
Therbligs
List one thing that Max Weber believed about managers and authority.
Comes from the position, commands respect, best shown in org chart

3. The Evolution of Management Thought
chapter two
lecture 2
McGraw-Hill/Irwin
Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.

4. Fayol’s Principles of Management
Division of Labor
Authority and Responsibility
Unity of Command
Line of Authority
Centralization
Unity of Direction
Equity
Order 4

5. Fayol’s Principles of Management
Initiative
Discipline
Remuneration of Personnel
Stability of Tenure of Personnel
Subordination of Individual Interest to the Common Interest
Esprit de corps 5

6. Behavioral Management Theory
The study of how managers should personally behave to motivate employees and encourage them to perform at high levels and be committed to the achievement of organizational goals. 6

7. Behavioral Management
Mary Parker Follett
Concerned that Taylor ignored the human side of the organization
Suggested workers help in analyzing their jobs
If workers have relevant knowledge of the task, then they should control the task 7

8. The Hawthorne Studies and Human Relations
Studies of how characteristics of the work setting affected worker fatigue and performance at the Hawthorne Works of the Western Electric Company from
Worker productivity was measured at various levels of light illumination. 8

9. The Hawthorne Studies and Human Relations
Human Relations Implications
Hawthorne effect — workers’ attitudes toward their managers affect the level of workers’ performance 9

10. The Hawthorne Studies and Human Relations
Human relations movement
advocates that supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity 10

11. The Hawthorne Studies and Human Relations
Behavior of managers and workers in the work setting is as important in explaining the level of performance as the technical aspects of the task
Demonstrated the importance of understanding how the feelings, thoughts, and behavior of work-group members and managers affect performance

12. The Hawthorne Studies and Human Relations
Informal organization
The system of behavioral rules and norms that emerge in a group
Organizational behavior
The study of the factors that have an impact on how individuals and groups respond to and act in organizations.