1. New Computer System The Practice is having new computer equipment installed between the dates: 18 th to 20 th February. We would be grateful for your patience during this time. We apologise for any inconvenience this may cause. Thank you.

2. New Computer System We will not have access to your medical records on computer during this time. This means that for patient safety reasons the surgery will not be operating normally and we will only see strict emergencies. The Practice staff will be undertaking essential training during this time. We would be grateful for your patience during this time. We apologise for any inconvenience this may cause. Thank you.

3. New Computer System If you are seriously concerned about your condition, for example: Choking Chest Pain Blacking Out Blood Loss Serious Injury please consider calling 999 We would be grateful for your patience during this time. We apologise for any inconvenience this may cause. Thank you.

4. New Computer System During the installation period we will not be able to process requests for: Booking any appointments Prescriptions Giving results Blood forms Sick Notes New patient registrations Insurance/Medical/blue badge reports etc We would be grateful for your patience during this time. We apologise for any inconvenience this may cause. Thank you.

5. Repeat Prescription Requests Roseneath Medical Practice is having new computer equipment installed between the dates of 18 th to 20 th February We will not have access to your medical records during this time Please can you ensure that any repeat prescriptions you may need during this period are ordered by Thursday 13 th February. We would be grateful for your patience during this time. We apologise for any inconvenience this may cause. Thank you.