1. Game!
Test your memory !

2. LOOK AT THESE SENTENCES QUICKLY:
A) DEAR SIR / MADAM:
B ) YOURS FAITHFULLY,
C ) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE .
D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

3. WHAT CAN YOU REMEMBER ?

4. A) DEAR SIR / MADAM:
B ) YOURS FAITHFULLY,
C ) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE .
D ) THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

5. WRITING A formal LETTER TO EXPRESS SATISFACTION / DISSATISFACTION
UNIT 9:
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city
THE DIRECTOR OF
THANH BA POST OFFCE

6. TASK 1: Rearrange the following sentences in the correct order of a letter:
A) DEAR SIR / MADAM, 3
B) I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . THEY ARE ALWAYS THOUGHTFUL AND COURTEOUS TO CUSTOMERS
C) I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES 2 5
D) YOURS FAITHFULLY,
E) I KNOW YOU AND YOUR STAFF HAVE DONE WELL AND THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE 4

7. part Part 1 Format Part 2 Part 3 Example
-EXPRESSING YOUR SATISFACTION OR DISSATISFACTION
I’M SATISFIED
WITH THE STAFF
OF THANH BA POST
OFFICE
Part 2
-STATING THE REASON FOR WRITING LETTER
THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
Part 3
-EXPRESSING YOUR HOPE / WISHES
I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES

8. -EXPRESSING YOUR HOPE / WISHES
PART
FORMAT
EXAMPLE 1 2 3
-STATING THE REASON FOR WRITING LETTER
I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES
-EXPRESSING YOUR SATISFACTION / DISSATISFACTION
I’M SATISFIED
WITH THE STAFF
OF THANH BA POST
OFFICE
THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE
-EXPRESSING YOUR HOPE / WISHES

9. There are some more useful expressions of satisfaction and dissatisfaction
1- I’m pleased with .....
2-the good point is…
3- I’d like to comment on …
4-I’m writing to express my dissatisfaction with…
5-I’m writing to complain about ….

10. TASK 2: After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighbourhood to write letters to him describing the quality of the services they have received. Discuss what services the residents can write about

11. What services?

12. 1) What is Thanh Ba Post Office equipped with?
use the pictures and cues to express SATISFACTION or DISSATISFACTION about Thanh Ba Post Office:
1) What is Thanh Ba Post Office equipped with?
Thanh Ba Post Office
Advanced technology / spacious

13. 1) I’m satisfied with the Post Office because it is equipped with advanced technology and a spacious place for transaction

14. 2)How are the staff of the Post Office?
Staff / well-trained / thoughtful / courteous to customers

15. 2- I’m pleased with the staff of the Post Office because they are well-trained , thoughtful, and courteous to customers

16. 3) How is the security condition of the Post Office?
No one/ keep / motorbikes /
bicycles

17. I’m writing to express my dissatisfaction with the security condition of the Post Office because there is no one to keep my motorbike or bicycle

18. 4)How are the services of Thanh Ba Post Office ?
Express money tranfer / speedy / secure

19. 4) I’m pleased with the services of Thanh Ba Post Office
4) I’m pleased with the services of Thanh Ba Post Office. Especially, the service of express money transfer is very speedy and secure

20. 5)How are the opening hours of the Post Office?
THE closing HOURS / EARLY

21. 5) The closing hours of the Post Office are too early
I think it would be better if the Post Office is open until 10pm, so that customers can have more access to your services

22. Task 3: write a full letter , using the ideas discussed in task 2
Nguyen Van An
76 Hoang Van Thu Street
Ha Noi city
THE DIRECTOR OF
THANH BA POST OFFCE

23. -I’m writing to express my dissatisfaction with…
PART 1: STATING THE REASON FOR WRITING LETTER
- I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES
PART 2: EXPRESSING SATISFACTION OR DISSATISFACTION
- I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . …….
-I’m writing to express my dissatisfaction with…
PART 3: Expressing your hope / wishes
-THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE

24. DEAR SIR:
I have been using the services provided
by Thanh Ba Post Office for years and
I am in response to your call for
Customers to express their satisfaction
or dissatisfaction towards the Post
Office services.
Like many other customers,I find your
Post Office a well-equipped and reliable
address.

25. Firstly,I’m impressed by your spacious place
for transaction, the seats are clean. The nine
telephone boxes are always available so
customers do not have to wait to make their
call. More interestingly, I am satisfied with
the prices of the services
Although the packing area is large, it has
no security guards and I sometimes feel
insecure leaving my motorbike there.

26. And the last point I would like to comment
on Is the opening hours of the Post Office.
I think it would be better if the post office
is open until 11pm so that customers can
have more access to your services.
I know that you and your staff have done
so far for the development of the Post Office.
This letter is written in the hope that your Post
Office will be made a better place
Yours faithfully,
Nguyen Van An

27. HOMEWORK: write a letter to express the satisfaction / dissatisfaction about Bao Loc Post Office

28. THANK YOU FOR JOINING US !