1. Knowledge Management at the Library
Christina Stoll
Knowledge Management Specialist
Debbie Taylor
Electronic Resources Project Manager
North Suburban Library System

2. Agenda Introduction Our KM Process Goals, Objectives and Outcomes
Pilot Projects
Staff Video – Our Success Stories
Questions and Answers

3. Introduction North Suburban Library System Learning Organization
Non-profit and state funded organization
Association of over 650 library members
Provide services from Continuing Education and grant assistance to leadership and innovation
Learning Organization
Foundation of our KM Initiative
Team based work structure

4. Our KM Definition
To capture, share and transfer our organizational knowledge to connect our members and employees to each other, to meaningful content and to NSLS.

5. Process NSLS and KM meet KM and Librarianship connection
KM possibilities and potential for libraries
KM Team formed
Consultant assistance
APQC - American Productivity and Quality Center
Analysis of NSLS’s knowledge use
Knowledge gaps located
KM recommendations for filling knowledge gaps

6. Goal and Outcomes Overall goal (vision statement)
Objectives - start internal then take KM to members
Outcomes reached
Knowledge sharing among NSLS staff
Awareness and education of staff and members about KM
Capturing and making knowledge retrievable is already taking shape
Expected Outcomes
Increasing NSLS’s effectiveness, efficiency, and level of service to members .

7. Pilot Projects Yellow Pages Consulting Knowledge Base
Internal directory of staff experts on particular topics
Allows staff to more efficiently help our member libraries
Future plans are to include member experts in the directory
Consulting Knowledge Base
Recordable, retrievable, and searchable knowledge base of
staff consultations with members
Increase the level of service to members and prevent
duplication of work
Identifying additional member needs
Online Community Networks and Communities of Practice
Using COP practices on our established networking groups
Three pilot groups testing in-house developed software

8. Supporting Projects Hot Washes Meeting Enhancements
What went right, what went wrong, and what were the lessons learned
Guidelines and a standard form were created for staff
Hot Washes will be archived on staff Intranet
Meeting Enhancements
Examine the current function of staff meetings
Create basic ideas that will enhance the sharing, capturing, and use of knowledge
Intranet and Staff Shared Directory
Foundation of all pilot projects and for capturing, accessing, and using knowledge
Renovation of the Intranet and shared directory

9. Our Story Our KM success stories Staff video
What’s New in Libraries – Library Cable TV series

10. Conclusion Future KM Plans Questions and Answers
Contact Information:
North Suburban Library System
Christina Stoll, MLIS
Debbie Taylor, MLS