1. Chapter 10 Learning Objectives 1.Distinguish between involuntary and voluntary turnover, and describe their effects on an organization. 2.Discuss how employees determine whether the organization treats them fairly. 3.Identify legal requirements for employee discipline.

2. Chapter 10 Learning Objectives (continued) 4.Summarize ways in which organizations can fairly discipline employees. 5.Explain how dissatisfaction affects employee behavior. 6.Describe how organizations contribute to employees’ job satisfaction and retain key employees.

3. Employee Separation

4. Principles of Justice

5. Employer/Employee Rights EmployerEmployee

6. Developing a Disciplinary Procedure

7. Methods of Discipline Hot-Stove Rule Principle of discipline that says discipline should be like a hot stove, giving clear warning and following up with consistent, objective, and immediate consequences. Progressive Discipline A formal discipline process in which the consequences become more serious if the employee repeats the offense.

8. Progressive Discipline

9. Alternative Dispute Resolution (ADR)

10. Job Withdrawal

11. Unpleasant Employees Are Bad for Business

12. Employee Retention and Job Satisfaction

13. Appropriate tasks and roles include safety precautions, especially when work could involve risks to workers’ health and safety.

14. Co-worker relationships can contribute to job satisfaction, and organizations therefore try to provide opportunities to build positive relationships.