1. Writing Web Tutorials Martin Tessmer Center for Innovations in Training Technology UCDHSC http://thunder1.cudenver.edu/citt

2. What CITT Does (With ULDI)  Develops online courses for CU.  29,000 trainees, 65,000 usages.  Up to 14,000 trainees per course.  16,700 course certificates.  95% or higher approval rating.

3. Online Course Accesses

8. What We Start With

9. Where We End UP

10. Reading Web “Pages” Screens are hard on the eyes Screens are hard on the eyes Screens on hard on the brain Screens on hard on the brain People scan, not read People scan, not read “Pages” a serious misnomer “Pages” a serious misnomer

11. Course Quality Factors  Succinct and clear text.  Frequent interactions.  Objectives, content, and test coordination.

12. Let’s Look at CU’s IT Security Course http://www.cittdesign.com/it_security_demo/index.htm This link is active until June 1, 2007. This link is active until June 1, 2007.

13. 1. Write Screens < 180 Words

14. How to Reduce Text By “Finding” Excess  “Will be able to” is “can” “Due to the fact that” is “because”  “That,” “which,” and “who” clauses can be adjectives.  Cure “Conjunctivitis”: two or more conjunctions in a sentence.  Lists of more than three tax the brain.

15. “The applicant pool is the most useful tool to ensure that you are recruiting highly qualified candidates who can further the University’s education mission and goals. The applicant pool is also the most useful tool to ensure that you are recruiting diverse candidates, including minority and female candidates, who can foster the University’s commitment to diversity.”56 Words. Practice: Reduce Text

16. The Pool is the Tool “The applicant pool is the best tool to recruit highly qualified and diverse candidates, fostering the University’s commitment to diversity.” 20 Words. One Answer

17. 2. Use Thematic Headings

18. Script With Good Headings

19. Script With Better Headings

20. Practice: Make a Heading

21. Some Possibilities Performance Management’s four-step process. Performance Management: plan, monitor, coach, and evaluate. Performance Management: plan, monitor, coach, and evaluate. Performance Management: active supervision. Performance Management: active supervision.

22. 3. Layer the Text

23. Two and Three Dimensions

24. Practice: Create Layers.” www.colorado.gov/dpa/dhr/comp/docs/cds/cdhomepage.htm Whether you are filling a vacant position or creating a new one, use a Position Description Questionnaire (PDQ) to detail your position’s duties and responsibilities. The PDQ is defined as “an important human resource management document. It describes the duties and responsibilities of the position; establishes the essential elements of the position for Americans with Disabilities Act purposes; is the primary document for determining job classification; and, sets the pay range for theposition.” The PDQ is the official description of a position, used to determine the proper occupational field and job class. A job class is a category used to describe positions whose essential character, nature of work, and job responsibilities warrants the same pay grade, title, and qualifications. You can find job class descriptions at www.colorado.gov/dpa/dhr/comp/docs/cds/cdhomepage.htm www.colorado.gov/dpa/dhr/comp/docs/cds/cdhomepage.htm One way to quickly and accurately complete a PDQ is to ask Human Resources if there are existing PDQs for your position, written by other departments. You can revise these and submit them for your own position,

25. One Answer Do and review the PDQ Whether you are filling a vacant position or creating a new one, use a Position Description Questionnaire (PDQ) to detail your position’s duties and responsibilities. The PDQ is the official description of a position, used to determine the proper occupational field and job class. Steal this job!. To quickly and accurately complete a PDQ, ask Human Resources if there are existing PDQs for your position. Revise one and submit it for your new opening.

26. 4.. Frequent Interactions

27. Scenarios for Problem Solving

28. Practice: Create Scenarios Providers must give patients a copy of their file, if the patient requests it. 0 True o False Patients may see their psychiatric treatment information without permission from the treating physician. 0 True o False

29. Sample Answer

30. Three Useful Web Writing Resources Webwritingthatworks.com Hot Text. Jonathan and Lisa Price Eats, shoots, and leaves. Lynne Truss

31. END Writing Web Tutorials Martin Tessmer Center for Innovations in Teaching Technology UCDHSC