2.  Elementary statistics for effecive library and information service management  Presnetation of information in a scientific enviroment  Citation analysis and applied networktheory (web of science, scorpus, scimago)  Role of libraries as carriers of scientific communication  www and wepage design: HTML and XMl  Building infromation infrastructure from scratch (developing a business plan)  Internet inroduction and VUB network enviroment  Study visits to selected libraries in Belgium

3.  Unclear communication  Technical requirements of laptops. VUB passwords, access of e-resources from students home  Food, poster presentation (cultural dress)  Limited time for the training  Too much to cover in a short period.  More group works to foster team work

4.  Efficient program coordination  Library visits well planned, met experts  Time management, adherence to program schedule, Belgian culture  Subject specialists  Diverse background, countries e.g. New Zealand, USA  Friendliness

5.  Open source software  CDS ISIS Family and Greenstone  Elementary Statistics  Useful for decision making, funding  Library visits  Learn from experts

6. All were relevant

7.  Develop wikis  Improve knowledge management.  Provide easy and fast access to tacit $ explicit knowledge (knowledge in one’s head).  Improve service at front desk.  Consortia  Resource sharing (ILL, expertise).  Development of information literacy courses.