1. Performance, Reporting and Analysis One-Stop and Program Support 107 East Madison Street Caldwell Building, MSC# G-229 Tallahassee, Florida 32399-4135 Presentation on the Regional Performance Measures Phone: (850) 245-7406 Fax: (850) 245-7427 E-mail: tony.carter@deo.myflorida.com

2. Balanced Scorecard Definition Balanced Scorecard A performance metric used in strategic management to identify and improve various internal functions and their resulting external outcomes. The balanced scorecard attempts to measure and provide feedback to organizations in order to assist in implementing strategies and objectives. American Psychological Association (APA): Balanced scorecard. (n.d.). Investopedia.com. Retrieved January 18, 2007, from Dictionary.com website: http://dictionary.reference.com/browse/Balanced scorecard http://dictionary.reference.com/browse/Balanced scorecard

3. Board Level Reports to Predict Long-Term Common Core Measures Monthly Management Report

4. Balanced Scorecard Became effective July 1, 2006, replacing the Red/Green Report Presents a more balanced picture of Regional activities and outcomes Combines short-term, long-term measures and other key yes/no indicators (gateway measures) Comprised of 14 performance measures and 4 gateway measures

5. BSC Performance Measures Summary 6 WIA 3 Wagner-Peyser 3 Welfare Transition 2 Employer related measures Of those, 5 are short-term (case management data) 4 are long-term (1 quarter of UI wage data needed) 3 are longer-term (3 quarters of UI wage data needed) 1 is an annual measure, at a statewide level 1 is currently under methodology review/revision

6. BSC - WIA Outcome Data Exiter Based UI Wage Data Administrative/Case Management Data Quarterly rolling 4 Quarters Common Measures Method Applies

7. BSC - Measures 1. JOB SEEKER ENTERED EMPLOYMENT RATE (WP) 2. VETERAN’S ENTERED EMPLOYMENT RATE (WP) 3. EMPLOYER MARKET PENTRATION (Employer) 4. EMPLOYMENT RATE FOR THOSE NEEDING TRAINING SERVICES (WIA) 5. EARNINGS RATE FOR THOSE RECEIVING TRAINING SERVICES (WIA) 6. EMPLOYMENT RETENTION RATE FOR THOSE RECEIVING TRAINING SERVICES (WIA) 7. YOUTH AVERAGE GRADE LEVEL GAIN (WIA, under review) 8. YOUTH POSITIVE OUTCOME RATE (WIA) 9. WELFARE CLOSED CASE OUTCOME RATE (WT) 10. WELFARE TRANSITION EARNINGS RATE (WT) 11. WELFARE TRANSITION RETENTION RATE (WT) 12. CUSTOMER SATISFACTION – FOR THOSE WHO RECEIVED TRAINING SERVICES (WIA) 13. CUSTOMER SATISFACTION – WAGNER-PEYSER (WP) INDIVIDUALS 14. CUSTOMER SATISFACTION – ALL EMPLOYERS

8. Denominator Adult or Dislocated Worker Exiters Numerator: All in the denominator who were employed at exit BSC Measures 4. WIA Entered Employment Rate

9. Denominator Lower Living Standard Income Level (LLSIL) Numerator: Average wages of Adults and Dislocated Workers employed 1 st QTR after exit BSC Measures 5. WIA Average Earnings Rate

10. Denominator Adults and Dislocated Workers employed 1 st QTR after exit (UI wage data or case management follow-up) Numerator: All in denominator who are in employed 2 nd and 3 rd QTR after exit. BSC Measures 6. WIA Employment Retention Rate

11. BSC Measures 8. WIA Youth Positive Outcome Rate Denominator All exiters with at least one of the following characteristics: Younger Youth Older Youth 18-21 year-old Adults

12. Numerator: All individuals in the denominator w/at least one of the following 7 outcomes by the 3 rd Qtr after exit: Credential Diploma Post Secondary Advanced Training Apprenticeship Military Employed This is why follow-up is important. BSC Measures 8. WIA Youth Positive Outcome Rate

13. BSC Currently Available Cohorts Cont. Longer-Term Measures – require 3 post-program quarters of UI wage information. Most recently available cohort: July 1, 2007 – December 31, 2007 6. EMPLOYMENT RETENTION RATE FOR THOSE RECEIVING SERVICES 8. YOUTH POSITIVE OUTCOME RATE 11. WELFARE TRANSITION RETENTION RATE

14. BSC Currently Available Cohorts Cont. Measures under review 7. YOUTH AVERAGE GRADE LEVEL GAIN (WIA, under review)

15. 107 East Madison Street Caldwell Building, MSC# G-229 Tallahassee, Florida 32399-4135 Balanced Score Card Questions? Telly Buckles Performance Reporting and Analysis – Supervisor 850.245.7149 telly.buckles@deo.myflorida.com telly.buckles@deo.myflorida.com An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.