1. Enterprise Human Resource Services Customer Utility Board Meeting 5 March 2014

2. Data reporting performance Metrics being measured Road Ahead Summary

3. Data Reporting Performance

4. SLA#1Average time from requisition to fill Your logo here

5. SLA #2 Average turnaround time to deliver a customized PPDB report Your logo here EHRS Quarterly Metrics- SLA Performance Measure #2 10/1/2013 - 12/31/2013BRANDONTAMEHRS PPDB AD HOC TOTAL AD-HOC REQUESTS831598 DAYS TO COMPLETE12023143 AVERAGE TAT DAYS1.451.51.46

6.  Process in development SLA #3 Availability of Human Resources Client Agency Managers

7. EHRS SLA MEASURE - Average time to provide employee investigation recommendations Period beginningPeriod end Total number of Business Days Number of investigations with recommendations in this quarter SLA MEASURE Average number of business days to provide employee investigation recommendations 10/1/201312/31/201367233.50 1/1/20143/31/20142839.33 4/1/20146/30/201400#DIV/0! 7/1/20149/30/201400#DIV/0! 10/1/201412/31/201400#DIV/0! 1/1/20153/31/201500#DIV/0! 4/1/20156/30/201500#DIV/0! 7/1/20159/30/201500#DIV/0! 10/1/201512/31/201500#DIV/0! Today's date 3/5/2014 Number of open investigations 3 Average # of days ongoing / open investigations have been open 74 SLA #4 Average time to conduct investigations and provide recommendations

8. SLA #5 Average time between receipt of customer request for i-Learn technical support and resolution Your logo here

9. SLA #6 Average time between receipt of customer request for E-Recruit technical support and resolution

10. Your logo here No tracking provided Aug-Oct 13 due to lack of expected parameters

11. QuestionsIndividual Scores Average Score The outcomes/objectives of the course were clearly defined. 544455344545343554 Participation and interaction were encouraged 554555344455344554 The topics covered were relevant to my responsibilities. 545555454553344554 The content was organized and easy to follow. 534355333545354554 The trainer was knowledgeable about the training topics. 544455345545354554 The trainer was well prepared. 534445454455354554 The time allotted for the training was sufficient. 533355332552344554 The meeting room and facilities were adequate and comfortable. 522544342455154554 Overall, how would you rate the training event? 4333553434452545546717 4 Ranking Lessons Learned: 1=Poor Review handouts in detail before class to ensure all pages are present. 2=Fair 3=Good 4=Very Good 5=Excellent SLA #7 Quality of training content developed by EHRS

12. Requesting Agency/ UnitEHRS Staff member DATE 1: Date Classification Review Request is received (see definitions) DATE 2: Date Classification Review Recommendations are delivered (see definitions) Number of business days since classification review was opened Comments # Business Days for classification reviews with recommendations OSACMiller14-Oct17-Oct Establish a position 4 Real EstateMiller15-Oct21-Oct Abolish position/Establish position5 ODOTMiller15-Oct5-Nov Desk Audit16 DAS-EAMMiller15-Oct17-Oct Upward Reclassification3 DAS-EAMMiller15-Oct17-Oct Downward Reclassification3 DAS-DBSMiller28-Oct29-Oct Establish LD position2 DAS-COOO'Bryant15-Nov29-Nov Provided PD feedback to supervisor10 OEIBO'Bryant15-Nov22-Nov PD Review6 BOAO'Bryant18-Nov PD Review1 DOGAMIO'Bryant18-Nov19-Nov PD Review2 DAS-CHROO'Bryant19-Nov Upward Reclassification1 DAS-COOO'Bryant20-Nov10-Dec Establish LD position14 DAS-EGSO'Bryant20-Nov Upward Reclassification1 DAS-ETSO'Bryant21-Nov2-Dec PD Review7 DAS-COOO'Bryant27-Nov4-Dec PD Review5 PSRBO'Bryant27-Nov2-Dec PD Review3 OSACO'Bryant3-Dec PD Review1 HECCO'Bryant3-Dec20-Dec PD Review14 ERBO'Bryant5-Dec13-Jan PD Review DAS-EAMO'Bryant9-Dec PD Review1 LPBO'Bryant11-Dec PD Review1 State LibraryO'Bryant13-Dec PD Review1 DAS-ETSO'Bryant16-Dec PD Review1 DAS-ETSO'Bryant20-Dec31-Dec PD Review7 DAS-EAMO'Bryant30-Dec Desk Audit1 HECCO'Bryant30-Dec31-Dec PD Review2 DAS-ETSO'Bryant6-Jan9-Jan PD Review DAS-EGSO'Bryant7-Jan PD Review DAS-DBSO'Bryant31-Jan3-Feb PD Review OBMTO'Bryant7-Feb10-Feb PD Review Racing CommissionO'Bryant7-Feb10-Feb PD Review SLA #8 Average time to conduct a reclassification

13. Questions