1. UNESCO Web Administrators Group UNESCO Portal Workshop 25 November 2004

2. UNESCO Web Administrators Group Who are we ? Web Administrators: ED - Fouzia Jouot-Belhami (P2) SC - Pilar Chiang-Joo (P3 – also LAN manager) SC (Water)– Pilar Gonzalez (P2 - Consultant) SHS – Petra van Vucht Tijssen (P2) CLT - Naïma Boumaiza (P2) CI - Igor Nuk (P2) BPI – Chakir Piro (Arabic, Chinese, Russian) (P2 - Consultant) Senior Web Administrator: BPI - Richard Cadiou (P3) System Administrator:DIT – Eric Lannaud (P3) Editorial Co-ordinator: ED – Anne Muller (P3) Editor/Marketing:BPI – Stephen Roberts (P3 – Consultant) FO Co-ordinator: BFC – Jaco Du Toit (P2) Training Co-ordinator: BPI – Diederick De Jongh (P2 – Consultant) Computer Applications Specialist: ERC – Monica Crutescu (P3)

3. UNESCO Web Administrators Group What we do ? Regular Co-ordination meetings Albert Working Group UNESCO Entreprise Search Strategy Project of Service Level Agreement for delivery of Web Services Functional Architecture review Working Group Participation in specific Working Groups - Search & Marketing Promotion Campaign, - Web Data - HQ/FO UNESCO Browser Working Group

4. UNESCO Web Administrators Group Why the UNESCO BROWSER? Need for common layout, navigation and ergonomic principles arose from series of user tests on the UNESCO portal and a WebWorld evaluation performed in early 2004 User tests emphasized that some basic functions (such as navigation blocks, printing, home button to name a few) differed from site to site. These differences prevented users from learning how to navigate and easily find content. Remarks/demands from users : - Theme-based browsing - Common navigation principles across sectors/themes - Ability to search - Strengthen portal’s usability - Improve accessibility (especially for users with disabilities) - Multilingualism

5. UNESCO Web Administrators Group What is the UNESCO BROWSER? A blueprint for websites inside the UNESCO portal. A model or template to be followed by project managers, web administrators and graphic designers who develop websites for the UNESCO portal. A compilation of layout guidelines, editorial principles and technical rules that provide a structure while adhering to a logical common framework. A mean of achieving ‘Accessibility for All’ on UNESCO Portal

6. UNESCO Web Administrators Group What is the UNESCO BROWSER?

7. UNESCO Web Administrators Group UNESCO BROWSER, HOW to implement? UNESCO Browser is a living document to be updated twice a year to respond to changes and needs by Committee (WG) The date of December 15th has been set for preparing draft Administrative Circular for DDG review FOs/Institutes to contribute to UNESCO Browser, input to be integrated in next six-month review of document In absence of validated graphical chart for the Organization, the UNESCO block logo as developed by (Pilot Corporate) will be integrated in the UB, should this block be reviewed, it will be revised in UB. Glossary needs to be expanded and Label to be translated in AR, RU, ZH Complete Implementation by June 2005 Common graphical elements (topbar tabs, icons) to be designed and approved (CI pilot)

8. UNESCO Web Administrators Group Service Level Agreement for Web Services – Why? FOs/Institutes to contribute to SLA SLA to be finalized and implemented by mid 2005 – Setup modality of collaboration Mutual responsibilities (web workers community - DIT) – Define support needs – Define quality of support within the given UNESCO framework Human resources Infrastructure in place Budget issues “Institutional” constrains

9. UNESCO Web Administrators Group Service Level Agreement for Web Services – Why? – Setup modality of collaboration Mutual responsibilities (web workers community - DIT) – Define support needs – Define quality of support within the given UNESCO framework Human resources Infrastructure in place Budget issues “Institutional” constrains

10. UNESCO Web Administrators Group SLA - Infrastructure Physical network Load balancing Servers Internet Connectivity Backup

11. UNESCO Web Administrators Group SLA – Application Management Operation systems Protocols and standards Web servers, net. applications & frameworks Profiling, Push/On-demand distribution CMS Search engines GIS Databases Communication and collaboration tools Custom applications

12. UNESCO Web Administrators Group SLA – Application Management Operation systems Protocols and standards Web servers, net. applications & frameworks Profiling, Push/On-demand distribution CMS Search engines GIS Databases Communication and collaboration tools Custom applications

13. UNESCO Web Administrators Group SLA – Security Physical premises Hardware Network devices and installations Protocols Applications Data

14. UNESCO Web Administrators Group SLA – Security Physical premises Hardware Network devices and installations Protocols Applications Data

15. UNESCO Web Administrators Group SLA – Monitoring & Auditing Monitoring of all protocols and web applications / services Restorations of failed protocols and services

16. UNESCO Web Administrators Group SLA – Monitoring & Auditing Monitoring of all protocols and web applications / services Restorations of failed protocols and services

17. UNESCO Web Administrators Group SLA – Management Log management SSL certificates management Domain Names Management (technical component) Mangement of Alias (technical component) Custom Application development Accounts management Mirroring Helpdesk New request management/handling Scalability management Auditing Planning of development

18. UNESCO Web Administrators Group SLA – Scalability Usage and growth New technologies Response to performance standards Needs and requirements

19. UNESCO Web Administrators Group SLA – Web Workers Web Workers Collaborative and Working Tools MSN Messenger (or other) MS Visio Read Access to streaming formats (Real Media/Windows Media/Quicktime files) Search Marketing & Promotion Campaign management tool

20. UNESCO Web Administrators Group SLA – Communication Communication channels (maintenance, improvements, etc…) Regular meeting between all parties of SLA Periodicity of SLA

21. UNESCO Web Administrators Group Albert – UNESCO Entreprise Search Strategy Short presentation UESS FOs/Institutes to review and adopt UESS UESS complete implementation of stage 1 & 2 by mid 2005

22. Promotion & Marketing of UNESCO.ORG Workgroup established as a sub-group of the ALBERT search engine deployment team. Main task: Establish guidelines & workflow for promote pages Stephen Roberts (BPI/ENM), Chair Fouzia Jouot-Belhami, WebAdmin, ED Jaco du Toit, Coordination Field Offices Expanded Team: Richard Cadiou (Principal WebAdmin, BPI/ENM), Anne Muller (Information Officer, ED) UNESCO Portal Workshop SMPC – 25/11/04

23. Workgroup => SMPC 1 st Conclusion : Promotion and marketing is much larger! Thus, “SMPC” workgroup was formed: S earch M arketing P romotion C ampaign SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

24. What is a promote page? SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

25. When to use promote pages? Push timely content: event-based Content promotion  fix technical problems Editorial promotion vs. Product Promotion –Event / INFOCUS –Media / Press release –Meeting –Free Publication –Book –Future products ? SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

26. Promote Pages: Workflow Level 1 Editors (Major Themes / Regions) BPI / ENM Activate! Note: Manual process vs.Automation SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

27. Promote pages: Form TITLE (max 10 words): Quality of education insufficient to achieve Education for All by 2015 SHORT DESCRIPTION: The 2005 edition of the EFA Global Monitoring Report focuses on the lack of educational quality worldwide KEYWORDS: (3) EFA, Education for All, Monitoring Report URL: www.efareport.unesco.orgwww.efareport.unesco.org PROMOTION START DATE: 01/11/2004 PROMOTION END DATE: 01/03/2005 REQUESTED BY: ED Editorial Board (promotion planning) VALIDATED BY: Anne Muller, Editorial Coordinator, ED VISA BPI: (Planning) SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

28. Guidelines: Exploiting Results Ordering Promoted Results Event / NEWS (KO or Topic) Free document Publication (for sale) Other products SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

29.  Simple, added value phrase -Teaser vs. Title -Enticing, leading phrasing -Not always stand-along phrase  Avoid acronyms and institutional jargon Ex: UNESCO Director-General Koïchiro Matsuura visits the First Annual Meeting of the NEPC Working Group to Establish....  Maximum of three promos per keyword Guidelines: Writing to Promote

30. Tools/Methods for Web Promotion Current:  Promote pages  Newsletters  Mailing lists  Usage Statistics Future:  Alias Mgmt.  User profiling  RSS feeds  XML exports SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

31. Synergy of basic web tools Confect with Simplify (and other CMS) Push with promotions (Albert) Distribute with e-mail server (SYMPA) Measure sucess with statistics (E-STATS) SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

32. Next steps for task force  Newsletters  Export XML, RSS  User profiles  Pay for placement UNESCO (Google, etc.)  Sponsored links  Join us! SMPCSMPC UNESCO Portal Workshop SMPC – 25/11/04

33. UNESCO Web Administrators Group Functional Architecture Review – Why? Need to integrate workflow/processes Need to integrate profiling/user preferences facilities Need to provide on the fly page generation (query-level3) Need to integrate Portal Indexation Centre to all applications Need to strengthen SISTER role in data capture for Portal Need to improve reliability of services Need to provide working tools for programme implementation Need to re-focus usage of proprietary applications in line with partnerships (Microsoft, HP, Intel, ESRI) Need to increase/re-focus usage of OpenSource applications Need to include UNESCO Browser & SMPC requirements Need to integrate portal data in production process of paper publications

34. UNESCO Web Administrators Group Functional Architecture Review – How? Strengthen FO/Institutes implication in process Share & Federate services & specialist applications Adopt & Customize Open Source CMS framework? Share & Federate human & financial resources Strengthen Technical Infrastructure

35. UNESCO Web Administrators Group Microsoft Platform - COPs Pilot Project 3 communities of practice IFAP Multilingualism in cyberspace ICT and Education Internal UNESCO community Capacity building exercise

36. UNESCO Web Administrators Group Functional Architecture Review – How?

37. UNESCO Web Administrators Group What Next? Meeting with Web Administrators Group Friday 26/11 9.30 – 13.00 - to plan concrete actions very short term (statistic tools, application sharing, etc.. ) Information note for Directors/ADGs, DDG and colleagues from non- represented offices/institutes - to organize workflows between FO/institutes, Sectors Web Administrators along thematic & regional affinities - to discuss post descriptions / perfoweb issues

38. Functional architecture : past activities Work has been going on for more than 2 years –Installation of Simplify(CMS), Albert(SearchEngine), Sympa(Mass mailing),etc. –Design of a functional architecture –Work on the data (XML repository), categorisation –Work on the presentation (static)

39. Functionnal Architecture Consultation Internet Other Sites Content Management Static Presentation Profiling News Mailing Multi media Categorization Indexation Metadata repository XML Members directory LDAP Thesaurus Search engine Connectors Discussion Forum

40. Gateway Unique Webmaster s WEB architecture: PULL FireWall CMS BD CMS Others services BD Frontal Public Privé Frontal Redirector Public Privé Frontal Redirector HA High Availability (HA) Security Easy acces Base de données MasterBase de données Slave HA Accelerator FireWall HA

41. Developpment plateform Internet band-width=12Mbits Max 34M Servers: UNIX/LINUX: Linux Debian (opensource) mainly Windows: Win2000 Web and applications servers Apache 1.3.29 (php, perl, python,ssjs) – IIS (asp, php) – Tomcat- JBOSS (Java, jsp, J2EE) Databases Mysql (v3, v4-unicode), sqlserver, greenstone, basis, access Lists, massmailing, worksgroup SYMPA, UBB CMS: SIMPLIFY, TYPO3 Repository of all the sources CVS.UNESCO.ORG EDI: Eclispe (open-source) Search Engine ALBERT

42. UNESCO Web Administrators Group Multilingual CMS – TYPO3 MySQL / UTF-8 Structure / Content Elements Templates Languages Extentions BackEnd : http://typo37.unesco.org/typo3http://typo37.unesco.org/typo3 FrontEnd : http://typo37.unesco.orghttp://typo37.unesco.org