1. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 1 CHAPTER 3 STRESS, ANGER, AND TIME MANAGEMENT

2. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western CHAPTER 3 STRESS, ANGER, AND TIME MANAGEMENT LEARNING OBJECTIVES 1. 1.Define the causes of stress. 2. 2.Identify stress reducers. 3. 3.Identify time wasters. 4. 4.Manage time. 5. 5.Control stress. 6. 6.Manage anger.

3. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 3 CHAPTER 3 Stress—Its Effects in the Workplace  Healthy stress  Negative stress

4. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 4 CHAPTER 3 Causes of Negative Stress  Work overload  Dual-career families  Single-parent families  Elderly family members  Economic pressures  Distressing work conditions  Time  Money

5. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 5 CHAPTER 3 Chronic Stress— Harmful to Your Health  Examples of health problems  Heart attacks  Hypertension  Heightened muscle tension  Elevated blood pressure  Impaired immune functioning  Headaches  Chronic infections

6. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 6 CHAPTER 3 Chronic Stress— Harmful to Your Health  Examples of emotional disorders  Heightened anxiety  Depression  Anger  Phobias  Personality changes  Mental illness CONTINUED

7. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 7 CHAPTER 3 Stress Reducers  Balance work and play  Distinguish between achievement and perfection  Recognize your limits  Exercise  Watch your diet  Get enough sleep

8. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 8 CHAPTER 3 Anger  A growing problem  Road rage  Phone rage  Desk rage  Its positive purpose

9. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 9 CHAPTER 3 Anger Management  Relax  Use positive self-talk  Walk away  Talk to a friend  Solve the problem  Take breaks  Personalize your cubicle  Get help from a professional

10. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 10 CHAPTER 3 Time Management  Time defined  Time wasters  Ineffective communication  Inadequate planning  Improper use of e-mail  Poor telephone usage  Improper handling of visitors  Disorganization

11. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 11 CHAPTER 3 Techniques for Managing Time  Set goals  Analyze how you spend your time  Prepare an action plan  Set priorities  Prepare daily to-do lists  Simplify repetitive tasks  Conquer procrastination  Handle paper once

12. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 12 CHAPTER 3 Techniques for Managing Time  Organize your work area  Use time effectively  Use good communication techniques  Practice speed reading  Use electronic time management systems  Set up an exercise program  Get the proper amount of sleep CONTINUED