1. Captain Richard Conklin Stamford (CT) Police Department Community Pharmacy Crime Trends & Strategies

2. www.RxPatrol.org

3. What is RxPATROL? RxPATROL takes information: Verifies the event, collects further information, collates (searchable), analyzes, disseminates this information (patterns, schemes and trends) to law enforcement and others so they can apprehend criminals and to others to become aware of the crimes in the area and the methods used to commit these crimes

4. RxPATROL Pharmacy Crime Trends

5. Day of the Week - Burglary Monday Tuesday Wednesday Thursday Friday Saturday Sunday 15% 13% 10% 12% 21% Rev. RxPATROL® 02-09-09

6. Time of the Day - Burglary 12:00 am – 03:59 am 04:00 am – 07:59 am 08:00 am – 11:59 am 12:00 pm – 03:59 pm 04:00 pm – 07:59 pm 08:00 pm – 11:59 pm Rev. RxPATROL® 02-09-09 47% 25% 3% >1% 3% 21%

7. Entry Type - Burglary Front Door Window Rear Door Wall Ceiling Basement Fire Escape Rev. RxPATROL® 02-09-09 46% 22% 20% 6% 4% 1% >1%

8. Exit Type - Burglary Front Door Rear Door Window Wall Ceiling Basement Fire Escape 41% 33% 18% 5% 1% >1% Rev. RxPATROL® 02-09-09

9. Suspect Count - Burglary 1 Suspect 2 Suspects 3 Suspects 4 Suspects 63% 28% 8% >1% Rev. RxPATROL® 02-09-09

10. Alarm & Video - Burglary Had Alarm No Alarm Had Video No Video 69% 30% 19% 81% Rev. RxPATROL® 02-09-09

11. Safe/No Safe - Burglary Had Safe No Safe 16% 84% Rev. RxPATROL® 02-09-09

12. Day of Week - Robbery Monday Tuesday Wednesday Thursday Friday Saturday Sunday 20% 15% 16% 13% 12% 9% Rev. RxPATROL® 02-09-09

13. Time of the Day - Robbery 12:00 am – 03:59 am 04:00 am – 07:59 am 08:00 am – 11:59 am 12:00 pm – 03:59 pm 04:00 pm – 07:59 pm 08:00 pm – 11:59 pm 7% 6% 21% 22% 25% 19% Rev. RxPATROL® 02-09-09

14. Entry Type - Robbery Front Door Rear Door Window Basement Fire Escape Wall Ceiling 90% 9% 2% 0% Rev. RxPATROL® 02-09-09

15. Exit Type - Robbery Front Door Rear Door Fire Escape Window Basement Wall Ceiling Rev. RxPATROL® 02-09-09 80% 16% 3% 1% 0%

16. Suspect Race - Robbery White Black Hispanic Other 88% 7% 4% >1% Rev. RxPATROL® 02-09-09

17. Suspect Count - Robbery 1 Suspect 2 Suspect 3 Suspect 4 Suspect 84% 15% 2% >1% Rev. RxPATROL® 02-09-09

18. Suspect Gender - Robbery Male Female 93% 7% Rev. RxPATROL® 02-09-09

19. Suspect Age - Robbery Teen 20s 30s 40s 50s 60s 5% 60% 18% 12% 4% >1% Rev. RxPATROL® 02-09-09

20. Weapon vs. No Weapon Armed Weapon Displayed Armed Weapon Not Displayed Not Armed/Unknown 55% 22% 23% Rev. RxPATROL® 02-09-09

21. Weapon Type - Robbery Handgun Knife Rifle Shotgun Other 52% 10% >1% 2% 26% Rev. RxPATROL® 02-09-09

22. Alarm & Video - Robbery Alarm No Alarm Video No Video 15% 85% 14% 86% Rev. RxPATROL® 02-09-09

23. Safe/No Safe - Robbery Had Safe No Safe 5% 95% Rev. RxPATROL® 02-09-09

24. Characteristics – Robbery - Summary A white (88%), male (93%), in their 20-30’s (78%) acting alone (84%), armed (77%) will enter the front door (90%) and leave through the front door (80%). Rev. RxPATROL® 02-09-09

25. Pharmacy Safety and Security Tips

26. Pharmacy Safety & Security Goals  Protect Employees and Customers  Reduce Drug Diversion  Ensure Medication Availability to Legitimate Patients

27. Objectives  Prevent or deter crimes  Respond appropriately should an incident occur  Perform actions that assist with identification and apprehension of the criminal

28. Robbery vs. Burglary  Robbery involves the use of force, fear or intimidation (involves a person) to commit a theft  Burglary usually involves an unlawful entry to commit a crime (usually does not involve any person being present on premises at time of crime) Pharmacy Safety & Security

29. Animation of Front Of Pharmacy Minimal Clutter that would obstruct Law Enforcement view when responding to an emergency (Robbery or Burglary) Shrubs and Bushes kept low to prevent a natural hiding place for a Burglar, purse snatcher and other robbers that could take an employee or customer hostage Pharmacy Safety & Security

30. 3D Animation of Outer Part of pharmacy with Concentric zones Safe or Vault Perimeter Doors, Walls and Windows Outer Environment Pharmacy Department safesafesafesafe Common Wall Slab-Slab? Steel Mesh? Interior Motion Sensors? Interior Height Reference By Entry Door (Robbery) Community Pharmacy Security

31.  Seek out security recommendations from law enforcement, private firms, insurance carriers, etc.  Consult with law enforcement when you are developing a plan  Determine current trends/crimes in your area from law enforcement – RxPATROL Plan Development

32.  Establish closing procedure  Lock all doors at closing  Secure pharmacy area  Consider acquiring safe/vault Plan Development - Burglary  Search interior for persons in restrooms, storage/receiving areas, or any un-staffed areas  Clean/wipe down counters and doors  Provides clean surface for fingerprinting

33.  Video camera check  Turn on alarm  Perimeter and motion detector  Battery/cell phone back-up  Employees exit as a group Plan Development - Burglary

34.  Upon discovering a burglary has occurred:  Touch as little as possible  Exit the building immediately and muster in a safe location; a suspect could be hiding inside Incident Response - Burglary  Call police immediately  Assist police with investigation

35.  What person or position will be responsible for direction in the event of an incident?  This person should have the authority to direct the actions of others in the pharmacy and will assign each employee a task  Is a plan part of the SOP? Has it been communicated to employees? Is it rehearsed? Plan Development - Robbery

36. Animation of Rx Counter With height standards Plan Development – Height Reference Known Height

37.  Video cameras (placement & audit)  Height references – standards  Duress (panic) alarm button  Clean counters and doors  Mark bottles with store identifier  Aides police to identify origin of a bottle if it is recovered later Plan Development – Preparations

38.  Ask co-worker what would you do if…  Robbery  Forged-Altered-Stolen Prescription  Fire  Other emergency…patient faints, etc.  Describe the last customer and compare this description with that of another employee Rehearse

39.  Responding law enforcement officers are guided by the 911 operator, who will be asking you questions. They will want a description, minimally….. SexAge RaceClothing Height/WeightWeapon  Practice observing the description of customers as they come and go Rehearse - Description

40.  Comply with the suspect, do not offer resistance; end the encounter as soon as possible  The main goal is the protection of life and reducing the chance of injury  Stay calm, maintain your composure and control Incident Response - Robbery

41.  Immediate actions:  Lock the doors  Call 911  Provide brief synopsis and description  Care for any injured  Protect the crime scene  Gather the customers  Get paper and pen for each witness  Ask them not to collaborate on observations Incident Response - Robbery

42.  Remain calm  Take charge  Implement your plan of action People look to leadership during a crisis

43.  Be safe  Survive  Be a good witness Incident Response - Robbery

44. Captain Richard Conklin Tel 1-800-663-4159 Fax 1-203-588-6236 RxPATROL@pharma.com

48. RxPatrol/Crime Stoppers  RxPatrol partners with local Crime Stoppers chapters to offer rewards for information leading to an arrest.  Coordinated with law enforcement and pharmacy

52. RxPATROL-What Are You Waiting For?