Presentation on theme: "Booking.com Performance Factors"— Presentation transcript:
1 Booking.com Performance Factors What is a performance factor, what is a competency?They are the same thing. They provide a framework to describe the behaviors people will need to display to drive effective performance.What about technical expertise?Performance is driven by the generic competencies reflected in the performance factors but also by technical expertise and understanding of Booking.com’s environment. The performance factors look at the generic competencies required to be effective and do not look at technical skills and knowledge. These are equally important and will be dealt with in different frameworks.
2 Booking.com Performance Factors There are 4 performance factors listed:The first 3 are the core of effectiveness: they are the three basic key deliverables that impact business performanceMaximizing team’s performanceDelivering resultsManaging a dynamic environmentSurrounding it all is how effective we are at communicatingCommunicating for impactThese are applicable to everybody in the Company, in all levels of the organisation, including managerial and non-managerial roles.They are complementary to the Functional Competency Models when/where existing.
3 MAXIMIZING TEAM’S PERFORMANCE Definition: Recognizes that success comes through others.Key Components:Is passionate about peopleValues diversity and teamworkIs open, trusting and trustworthyAttracts and retains the right peopleIs performance oriented and sets clear objectivesGives regular and constructive feedbackDevelops, coaches, motivates and inspires people.
4 DELIVERING RESULTSDefinition: Effectively delivers personal objectives and achieves Booking.com’s short-term and long-term goals.Key Components:Understands Booking.com’s goals and KPIsIs passionate about resultsSets and prioritizes measurable objectivesMakes an effective business caseIs cost-conscious without reducing profitabilityIs reliable, delivers, wants to winManages commercial relationships.
5 MANAGING A DYNAMIC ENVIRONMENT Definition: Is positive around change, complexity and ambiguity and inspires Booking.com to meet its current and future challenges.Key Components:Is positive about changeDeals positively with ambiguity and complexitySees things from different anglesAnalyses, prioritizes and takes timely actionInnovates and solves problemsManages stakeholders and risks.
6 COMMUNICATING FOR IMPACT Definition: Understands and is understood by others. Impacts results, people and customers.Key Components:Listens and understandsIs open and shares informationCommunicates with enthusiasm, clarity and simplicityInspires and persuadesAdapts style to different situations and cultures.