1. Chhattisgarh Digital Secretariat Project by A.M.Parial, Vice Chairman, CH i PS 29 th September 2014

2. Objectives  Create an Office Management System  Ensure efficient & transparent administration  Enhance Productivity  Enable Prioritization of work  Use IT as an enabler to help in daily work  Design an efficient workplace  Enable Policy Based Processing  Provide a mechanism for information and experience sharing

3. Activities of Secretariat  Document Preparation, Management & Information dissemination  File Management - Creation, Movement, Noting / commenting, Storing, Search etc  Correspondence (DAK) Management – DAK Receiving, marking, forwarding, filing, searching etc  Response Preparation & delivery  Approval & other Administrative Processes  Policy formulation  Others Need for new ways meet the high citizen expectations and to battle inefficient operations arising from multiple segregated procedures

4. Workflow in government -

5. Department & Official Feedback मेरा अभिमत मेरी टीप Objection

6. Departmental Approval Cycle

7. Multiple processing of files Same file is processed in parallel in more than two section, divisions or departments e.g. Draft tender condition are processed on a file by say Finance and Law Dept. Department Meeting Minutes

8. An File comes from Citizen/Govt. Offices Registry clerk scans the incoming document(s) and then inwards them Concerned Dept.Minister ACS / PS / Secy./SS DS / JS / AS Under Secretary Section Officer Section Clerk Receipt & Dispatch Clerk Assigns Correspondenc e Creates File and forwards Forward or Returns the file Approve / Forward / Returns the file Approve / Return the file Send to the respective section Other Department CS for coordination HCM

9. Components Owner department Title Description Creation Date Version Number Modified Date ……. Attribute Content: Text Graphics Index Terms Content + Document =

10. Today’s Secretariat: Key process areas and issues Multiple register entry - increase manual efforts, prone to mistakes Various number generated for same DAK Time taking process (multiple copies of same DAK ) DAK Movement Policy based processing– prone to human errors Searching files in critical situations Lengthening of File Movement cycle due to absence of a single official Prioritization of files File Movement Maintaining large volume of files/ documents Difficulty in preserving manual files – chances of damage and loss Increasing cost and space to preserve files Archival Tracking of files in movement Inter-departmental consultations Lack of a “birds eye view” on the efficiency of a department Retrieval and Tracking

11. Solution Requirements  Create an End to end Secretariat Management System for all its activities  Ensure efficient & transparent administration  Enhance Productivity  Enable Prioritization of work  Use IT as an enabler to help in daily work  Design an efficient workplace  Enable Policy Based Processing  Provide a mechanism for information and experience sharing Slide 11

12. Solution Framework  Automating routine tasks – file processing/note sheets (workflow), numbering, maintaining personal register  Help in decision making - checklists, access to precedents in old files, acts, rules, statutes  Prioritizing work - reminders, automated prioritization of pending work  Building a knowledge base – circulars, acts, notifications, precedents, documents, circulars  Providing interdepartmental interface  Creation, Movement, Tracking and Storage of Files in the department  Quick retrieval and preservation of old records Slide 12

13. Digitization Lifecycle Slide 13 Scanning The relevant Files of the departments are scanned Scanning is carried inside Departments to maintain security and confidentiality Quality Check Removal of dark patches, lines, etc. Alignment of pages, Correction of Page Number mismatch OCR (English typed fonts) to make the files fully searchable Meta Data Entry The meta data are captured for each and every files to uniquely identify them by simple search mechanism Fields like File Name, Subject, Year, Department, Section, Type of File (R/F/Shadow/Confidential), etc. Meta Data Validation The meta data are validated by another team with the scanned files This team checks whether the correct files are mapped with the right meta data or not Upload Documents The documents are uploaded to the system in logical manner (Department-wise) with proper authentication The uploaded documents are mapped with the metadata so as to make the files (Notesheet and Correspondences) easily searchable

14. Simple View, Easy to Adopt Slide 14

15. Slide 15 ThenNow Search File  Ask the responsible staff to provide the file  The staff searches for the file  The staff processes the file and send to the table  Search it on the system, know about the whereabouts - No dependency  Online Searching and Forwarding  Files uploaded - system filter by parameters like year, subject, etc. Preparing File  Go through the File contents and correspondences  Put Note-sheet comments  Attach the necessary documents  Forward the file  Refer to other relevant documents in File / correspondences  Can attach document (pdf/docx/ppt/excel) from any existing DAK or files  Can Flags (even with specified Page number) before forwarding the file  No paper wasted - entirely automated (Multilingual facility provided for writing Notesheet) The transformation……

16. Slide 16 ThenNow Forward File / DAK  Files and DAKs are forwarded manually  Requires considerable amount of time for transaction  Inter departmental file transfer at different location, this transaction time is even longer  Takes time, effort & resources  Mail like feature where a file or DAK can be send by selecting the recipient’s name or designation  On clicking ‘Send’ button, the file or DAK is forwarded to the next user  Thus it saves time, paper, man effort and money Creating a File  All manual with fresh note-sheets and necessary correspondences  Manual File number allocation as per the File Register  Need to put the subject of the file  Puting notesheet comment manually and forward the file  The File creation facility through system including R-File, Part File, Shadow File  Generated automatically based on the rules set by General Administration Department  No page wasted The transformation……

17. Slide 17 ThenNow Meeting  The meeting request are sent to the participants via official letters  Hard to maintain the meeting dates  Possibility of clashes of meetings at the same time  System create meeting request & send to all the participants  Auto request to multiple participants electronically  Monitor the status Accepted/ Rejected/ Pending  Alerts  Set auto schedules for user Easy Access- Secured Access  The files or DAKs can be accessed only in the official hour  In case of urgency the respective officers need to come to office  While travelling cannot access the files.  Entire process gets delayed.  Need to clear piled up files after return.  Web based – any where / any time  With Internet access and any device like laptop or iPad can access the files that are sent - Just like emails  Securely carrying the entire office on laptop  Security features to authorized accesses  Features like OTP, digital signature, Captcha, etc. helps the system to maintain necessary security The transformation……

18. Responding to Urgent Situations Slide 18 Numerous files are required to be available in short time Quick search of multiple files can easily be done During VidhanSabha Sessions The search related facilities mentioned above holds true for Judiciary processes as well Inter departmental file consultation becomes very easy within a short time span Response to Judiciary

19. Other Important Features Can create Part Files/ Shadow Files in case of parallel movement Automatically merge the Part File with Parent File Provision of linking a Shadow File with Parent File Part Files/ Shadow Files Meeting Scheduler/ Send Meeting Request Accept/ Decline with remarks View the pending Meetings Meeting Integrated with the HRMS System of Mantralaya Important Features: Personal Profile/ Leave Management Transfer/ Promotion HRMS

20. Progress till date 20 1.2 crores 2.3 lakhs42 departments 17 departments 38,000 13 departments Approximately 2.3 lakhs files are scanned during the project Files The Digital Secretariat System is running in Energy, GAD II, IT&BT, Planning, 20 Points, Tourism, Culture, Transport, WCD, Sports, Higher Edu., Social Welfare, PR. Also running in NRDA and WCD Directorate Implementation Almost 38,000 files and DAKs have been transacted through the system Transaction DS STATUS Total number of pages that were scanned is more than 1.2 crores Pages Digitization work completed in 42 departments of Mantralaya Departments Training of the system provided to Energy, Finance, GAD II, IT & BT, Planning, 20 Points, Tourism, Culture, RTE, Transport, Higher Education, Labour, PR, WCD, Social Welfare, Sports, Technical Edu Training

21. Benefits Effective Security (Digital Signature) Effective Decision Making Automate Tasks Reduced Paper Work Prioritization of Work Easy Tracking24*7 Access Reminder Notification Audit Trail Digital Secretariat

22. Thank You