1. Presidents Assembly Monthly Webinar January 19, 2012

2. During the Webinar – Just Ask! Please use this question area to communicate with us throughout the webinar. Have a question…type it!!

3. Raise Your Hand There will be designated times to speak your questions. You can click on the “Raise Your Hand” button. When we are ready for your question, we will unmute you and call on you.

4. What Chapter do you represent? Please use your GoToWebinar Question box to type in the name of your Chapter…

5. Presidents Assembly Leadership Lola Kakes Greater Tucson Chapter Chair-Elect presidentsassembly@nawbo.org Rachael Bender Southwest Florida Chapter Chair

6. 2011-2012 Presidents Assembly Steering Committee Sandy Spadaro NAWBO South Jersey PASC Northeast & Mid- Atlantic Region Deb Shea NAWBO Silicon Valley PASC Western Region Carolynne Mather NAWBO Lakeland Metro PASC Southern Region

7. NAWBO REGIONAL BREAKDOWNS Northeast & Atlantic Region Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, New Jersey, Delaware, Maryland, District of Columbia, Virginia, W. Virginia Midwest Region Wisconsin, Michigan, Illinois, Indiana, Ohio, N. Dakota, S. Dakota, Nebraska, Kansas, Minnesota, Iowa, Missouri Southern Region North Carolina, South Carolina, Georgia, Florida, Kentucky, Tennessee, Mississippi, Alabama, Oklahoma, Texas, Arkansas, Louisiana Western Region Idaho, Montana, Wyoming, Nevada, Utah, Colorado, Arizona, New Mexico, Alaska, Washington, Oregon, California, Hawaii

8. Steering Committee Roles & Responsibilities Presidents Assembly Steering Committee is responsible for: Serving as “voice of the chapters” on the National Board and facilitating communications between National and the chapters Facilitating chapter collaboration/information sharing via webinars Creating a community of chapter leaders Helping chapter leaders with strategic planning, problem resolution, etc.

9. Webinar Schedule Mark Your Calendar NOW! Webinars will be held on the third Thursday of every month at noon Eastern time. Upcoming Webinars: February – Attracting and Engaging Younger Members March – Diane Tomb – Public Policy April – Finding Corporate Partners May – Member Retention June – Strategic Planning July – Building a Good Team Suggest a webinar topic by emailing presidentsassembly@nawbo.org

10. PA Facebook Page Use to share news and information; exchange best practices; ask for help; etc. All chapter leaders are welcome to join. Please do not use to market your business.

11. News from National Rachael Bender PASC Chair

12.  Sample chapter documents from a variety of chapters to help you better manage your chapter.  A few documents you will find:  Policies & Procedure Manuals  Chapter Business Plan  Chapter Membership Survey  Strategic Alliance MOU  Nominating Committee Board Questionnaire  Submit your chapter’s documents to presidentsassembly@nawbo.orgpresidentsassembly@nawbo.org CHAPTER RESOURCE CENTER: Best Practice Library NEW! Chapter Documents

13. The Presidents Assembly Steering Committee is currently recruiting NAWBO members for the 2012-2014 term (two-year commitment). This is a great way to get involved in a leadership role with National NAWBO. Expectations: Attend the PASC meetings at the National Conference each year Attend and participate in all PASC monthly teleconference calls Lead quarterly regional teleconference call Attend and participate in all PA monthly webinars (lead 2 per year) Work on other projects as assigned Must be a chapter past president or current president to be eligible If you are interested in learning more, please contact us via email presidentsassembly@nawbo.org presidentsassembly@nawbo.org JOIN THE PRESIDENTS ASSEMBLY STEERING COMMITTEE

14. Guest Speaker Diane L. Tomb President & CEO National Association of Women Business Owners

15. NAWBO News

16. Membership Drive- March 1- April 30  Packages out to Chapters this week  Email campaign starting March 1 to National Database  If you have a chapter discount that you would like to offer as well, please notify memberservices@nawbo.org by memberservices@nawbo.org February, 15 2012.

17. Chapter Development Program In response to feedback from Chapters we would like to develop a program to foster Leadership/Board development, membership recruitment and retention as well as sharing of best practices. Before we do it we want to do a survey to make sure we get input from all chapters to be sure we understand the needs.

18. America’s Small Business Summit 2012 When: Monday, May 21, 2012 - Wednesday, May 23, 2012 Where: Omni Shoreham Hotel 2500 Calvert Street, NW Washington, DC 20008  Registration will be open soon  NAWBO specific breakout session

19. Women's Business Conference 2012  October 4-5, 2012  Louisville, Kentucky  UPS presenting sponsor  Yum! Brands sponsor

20. WBC 2012  Start Something!  Celebrating the entrepreneurial, innovative and adventurous spirit of women business owners  High-profile speakers from a variety of industries and sectors, including fashion, government and media

21. Other Events  February 3 rd – SBA Women and Entrepreneurship - NY  April 17 th – Small Business Lending Summit – Washington DC

22. How to Have an Effective Meeting

23. SpeakOut, Inc. Miami Chapter Round Table Discussion Anne Freedman Rachael Bender Lola Kakes

24. Poll Question #3 How long is your average Board Meeting? –1 hour –2 hours –3 hours –Longer

25. Types of Meetings Business Meetings Interviews Board Meetings Social Meetings Committee Meetings

26. Effective Meeting Tips Before The Meeting 1.Define the purpose of the meeting. 2.Develop an agenda in cooperation with key participants. 3.Distribute the agenda and circulate background material (this includes all committee and financial reports). Distribute and Review Pre-work Prior to the Meeting.

27. Before the meeting --- 4.Pick an appropriate meeting time 5.Check out the room arrangement. 6.Make sure the room is the right size. 7.Use visual aids for interest. 8.Vary meeting locations if possible to accommodate different members.

28. During the Meeting 1.Greet members and make them feel welcome. 2.Serve light refreshments, if possible. 3.Start on time – end on time. 4.Review the agenda and set priorities. 5.STICK to the agenda and your timeline.

29. During the meeting --- 6.Encourage discussion to get everyone’s ideas. 7.Ask for feedback. 8.Stay focused on the topic(s). 9.Keep minutes or a record of the meeting. 10.Be a role model and actively listen, show interest, appreciate involvement, and be positive.

30. During --- 11.Summarize agreements reached and end the meeting on a positive note. 12.Set a date, time, and place for the next meeting. 13.For Board Meetings – follow Roberts Rule of Order

31. After the Meeting 1.Write and distribute minutes or notes of the meeting within 3 to 4 days. 2.Discuss problems with leaders and come up with ways to improve. 3.Follow-up on delegation decisions.

32. After --- 4.Give recognition and appreciation freely for excellent and timely progress. 5.Put unfinished business on the agenda for the next meeting. 6.Conduct a periodic evaluation of the meetings. Note areas that can be improved.

33. Why? Effective meetings will keep them coming back!

34. How NAWBO Communicates Main types of NAWBO communication: –Between chapters and National –Among board members –Between chapter board and members –Between NAWBO and outside parties (other groups, media, etc.)

35. COMMUNICATION WITHIN your BOARD But You Said You Would… Dealing with the inevitable challenges and disappointments of NAWBO leadership

36. Poll Question #4 How do you handle it when people veer off the agenda? a.Cut them right off and tell them to bring it up later b.Permit the discussion if it’s short. c.Struggle and find it difficult to control the meeting d.We don’t have that problem.

37. How to deal with … Supposed to show up early to handle registration or greet people Didn’t write up the minutes No follow up with corporate sponsor Failed to get information on a meeting location and details No speaker’s bio to introduce him/her Pay their dues/Send a check

38. Why They Might Not Do It … Responsibility. You haven’t established that you are the “authority” to ask them in the first place – or they don’t recognize it. Accountability. If there are no apparent consequences for NOT doing it, the project/assignment may seem to lack value Measurement. How will they know if they are successful? What deadlines are set?

39. Setting Up for VOLUNTEER Success When making a request, try to get a firm time schedule for completion If a complex or especially time-consuming task, assign at least two people Try to get a “public” commitment Give a “way out” that can be taken gracefully and readily if needed Your techniques?

40. Poll Question #5 Who are consistently the most dependable members in your chapter? New members Old “seasoned” members Corporate partners Board members Non-board members

41. How much praise do you hand out as a leader? Do you recognize Board members at meetings for their contributions? Do you thank new members for joining a committee? Or for attending? Do you congratulate members for special achievements outside of NAWBO? In NAWBO? -- It doesn’t cost a thing but means tons.

42. Understanding behavioral styles Understanding behavioral styles of your Board members will help your Board communicate more effectively with each other DISC Profile: –D – Dominant – The Friendly Dictator –I – Influencer – The Social Director –S – Steady – The Team Mascot –C – Checklister – The Quality Control Maven

43. The Role of Behavioral Style With a Dominant/Direct - offer options or probabilities Susan, you could do either x or y. Which one would be better for you? Avoid ‘telling’ her what to do at all costs. Let her decide!

44. The Role of Behavioral Style With an Influencer, stress who else they respect/admire could be involved … and how to make it fun! Lisa, you’re going to love working with Mary. She’s nationally recognized, the media is crazy about her, and she really likes to party! Avoid: Too much detail work.

45. The Role of Behavioral Style With a Steady, emphasize how important the task is to the “team.” Lynne, this event will help put NAWBO in a really good light, and it will help us build better relationships within our chapter and the community. Avoid: Trying too much new too soon.

46. The Role of Behavioral Style With a Check-Lister, help break the task into manageable parts. Carla, we’re going to plan the meeting in a step-by-step way so you’ll know exactly what to do and when. Avoid: Appearing unorganized.

47. Poll Question #6 How do you handle it when a Board Member does not follow through on something? a. Groan and find someone else to do it b. Call her privately and find out why c. Confront her at the Board meeting d. It doesn’t happen e. Other

48. What Do You Do or Say If … She can’t meet a deadline Won’t be at the Board Meeting Promised an outcome but doesn’t deliver, i.e. an update, guests, etc. Supposed to send out the newsletter Supposed to make changes in written material and didn’t before sending Cancels a meeting last-minute

49. Language to Avoid I’m so disappointed in you … You let everyone down … How could you forget!! What were you thinking, not doing it? You could/should have called me to let me know. How is this going to make us look?

50. Phrases to consider using … I understand you had the best of intentions AND (not BUT) … I can see that you are overwhelmed just now …However, WHO do you think could help us out …? I realize that you are usually right on top of things … It was a good idea. We will plan on incorporating the x in a future meeting. Others?

51. Handling Your Own Reaction Okay to be angry! But try to focus on the situation, NOT the person. Draw in your other officers and Board Members to come up with an alternative. Use your position power to guide you and personal power if needed. Remember, tomorrow is another day!

52. Questions?

53. Thank you for participating in NAWBO Presidents Assembly Webinar! We look forward to talking to you next month. The webinar will be on February 16 th at noon Eastern. To share this information with your chapter’s leadership, visit Chapter Resource Center on the National Website for the PowerPoint slides To Watch the entire Webinar visit our Facebook Fan Page

54. CONTACT NAWBO Member Services: memberservices@nawbo.orgmemberservices@nawbo.org Chapter Services: chapterservices@nawbo.orgchapterservices@nawbo.org Presidents Assembly: presidentsassembly@nawbo.org News/Article Submissions: publications@nawbo.orgpresidentsassembly@nawbo.orgpublications@nawbo.org Website/Technical Support: techsupport@nawbo.orgtechsupport@nawbo.org

55. Your Feedback is Welcome! Please send feedback to presidentsassembly@nawbo.orgpresidentsassembly@nawbo.org