1. NetTool - Basic Overview Slide 1 of 13 Product Training NetTool NetTool Inline Network Tester Troubleshoot and Verify PC and Network Connections

2. NetTool - Basic Overview Slide 2 of 13 Product Training NetTool NetTool What will it do and who needs it? What it’s for: An Everyday Connectivity Tool For –Desktop to Network Connectivity –Frontline Network Troubleshooting –Anyone doing Moves, Adds, and Changes What it does : –Shows why a PC won’t talk to the network –Determines PC vs Network Problem –Verifies connectivity for new drops –Identifies Network Services present at the desktop Who needs NetTool? –PC and Network Support Technicians, –Help Desk Personnel –LAN Administrators

3. NetTool - Basic Overview Slide 3 of 13 Product Training NetTool Three common connectivity problems: 1) The PC is not properly configured to take advantage of a particular network resource 2) That Network resource is not available from this network drop or segment for some reason 3) There is a cable problem preventing connection to the network NetTool pinpoints the problem - so you can fix it.

4. NetTool - Basic Overview Slide 4 of 13 Product Training NetTool NetTool - Why is it so great? PC configuration tester Servers used, Addresses used Identifies network resources Best Name, IP & MAC addresses, Subnet, and Services offered Basic cable tester Length, Shorts, Opens, Split Pairs, Wiremap, Crossover detection Problems log, with expert advice Lists protocols used Identifies wall jack service Link and health monitor Identifies network subnets Affordable and easy-to-use

5. NetTool - Basic Overview Slide 5 of 13 Product Training NetTool NetTool - Perfect for: Frontline response technicians in Network Maintenance Groups Help Desk Groups Users Network Technician: Focus: The Network PC Technician Focus: PC and Applications Network Engineer Finger-pointing occurs here!!! Is it the PC’s Configuration? Is it the Network? Is it the Cable? Also selling opportunities with: Electrical, Cabling Contractors Network Integrators

6. NetTool - Basic Overview Slide 6 of 13 Product Training NetTool NetTool - What’s New with NetTool? New PRO Model –Same Inline Network Tester Functions as NT-IL –Added IP Ping Function Automatically Ping a default router Easily configure a Ping List Ping up to 10 network devices –Added Reporting Function Generate and download PDF test reports Document your test results PDF output organizes and shows information on all NetTool test results including: –Host, Network, Protocols, Key Devices, Problems, and Ping Tests

7. NetTool - Basic Overview Slide 7 of 13 Product Training NetTool Sample PDF Report Info Link Configuration Rx Pair: 1,2 Advertised Speed: 10 only Actual Speed: 10Mb Link Level: 5 Normal Addresses Used IP: 129.196.136.197 MAC: 005004919aba(3Com) Servers Used Dns Server IP: 129.196.128.097 Http Server IP: 129.196.128.019 Key Devices IP Servers 2 IP Servers seen IP Services Seen: DNS, HTTP IP: 129.196.128.097 Services: DNS IP: 129.196.128.019 Services: HTTP IPX Servers No IPX Servers seen

8. NetTool - Basic Overview Slide 8 of 13 Product Training NetTool NetTool - What’s New with NetTool? New PRO Model –Voice over IP Compatibility, what does that mean? –Standard Ethernet require pairs 1,2 and 3,6 for data transmit/receive –Voice over IP and Powered Ethernet Devices also require power and signaling data to go over pairs 4,5 and 7,8 –New NetTool hardware (Blue cases) pass power, data and call signals through on all 8 pins Previously only pairs 1,2 and 3,6 were passed through Could cause problems on networks that support VoIP Our customers can now troubleshoot their Ethernet connectivity problems in VoIP environments without affecting downstream VoIP devices. –NetTool is now VoIP Compatible