1. Copyright © 2011 Integrated Technology Systems All rights reserved. IT Solutions More Reliable Networks Are Our Business Robert Sweet rsweet@integratedtechsys.com Tel: 714.728.0014

2. Copyright © 2011 Integrated Technology Systems All rights reserved. Today’s Agenda Introduction IT Challenges Problems with Traditional Approaches Details of the Select IT Solution The Benefits of Select Support How it Works Q & A

3. Copyright © 2011 Integrated Technology Systems All rights reserved. About Us Pre-eminent Managed Service Provider –“Provide organizations with predictable, business- focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.” Experience –11 years in operation –Focus on providing full service Comprehensive Services Offerings –Fully Managed Services, worry free service. –Select Services, optimized for specific organizations needs. Capable –Infrastructure Design and Implementation –Server/Workstation Installation and Maintenance –Wiring and CCTV to corporate identity.

4. Copyright © 2011 Integrated Technology Systems All rights reserved. IT Challenges No Structured Support Process –Speed and quality of incident resolution suffer Managing IT Costs –Allocation and budgeting for IT support costs Lack of Information –No visibility into network stability, security and performance Risk and Exposure –Security vulnerabilities –Data loss or theft Chaotic Approach –Little analysis, only ‘firefighting’

5. Copyright © 2011 Integrated Technology Systems All rights reserved. Frustrations with Traditional IT Services FrustrationCauses Time to fix Takes too long to respond and fix problems Insufficient troubleshooting information Getting a technician onsite to diagnose and fix problems takes time Too many cooks Lack of consistency in people, approach, procedures and skill Varying technicians and companies conduct service Knowledge level Need a senior engineer’s help, but get a junior technician Lack of information impedes early diagnosis and resource allocation Repeat problems The same issues occur again and again Poor incident tracking and trending

6. Copyright © 2011 Integrated Technology Systems All rights reserved. Remediation Cost – The Wrong Approach Network Issue Example: Server failure at a 20-user law firm –Hour 1: Client reports incident to provider –Hour 2: Provider dispatches technician onsite –Hour 3: Technician begins diagnosis of the issue –Hour 4: Technician leaves to get senior engineer –Hour 6: Sr. engineer arrives at client site and begins a 2-hour remediation –End of Hour 7: Incident resolved Total Billable Time:7 hours Total Client Downtime:7 hours

7. Copyright © 2011 Integrated Technology Systems All rights reserved. Remediation Cost – The Right Approach Network Issue Example: Server failure at a 20-user law firm –Hour 1: Client reports incident to provider –Hour 2: Technician diagnoses issue, but must escalate to senior engineer –Hour 3: Sr. engineer begins a 2-hour remote remediation –End of Hour 4: Incident resolved Total Billable Time:4 hours Total Client Downtime:4 hours

8. Copyright © 2011 Integrated Technology Systems All rights reserved. Remediation Cost – Comparison Wrong ApproachRight Approach 7 hours of billable provider time @ $110/hr Cost = $770 4 hours of billable provider time @ $110/hr Cost = $440 7 hours of client downtime @ $500/hr Productivity loss = $3,500 4 hours of client downtime @ $500/hr Productivity loss = $2,000 Total Incident Cost: $4,270Total Incident Cost: $2,440

9. Copyright © 2011 Integrated Technology Systems All rights reserved. The Solution – Select Services Essential monitoring Structured response Constant information from the network Higher level of customer service Ability to identify root issue causes Rapid troubleshooting Ability to pick and choose services included Customized specifically to your business needs

10. Copyright © 2011 Integrated Technology Systems All rights reserved. Select Services – How It Works Response and Monitoring: Information about performance, predictive failure and trending Network (LAN,WAN,VPN) Server hardware and O/S Business applications Security notifications Asset reporting Desktop performance Other Services: SPAM filtering Anti-virus Backup Preferred customer rates Customer Network Service Desk: Remote Network Support Technician Dispatching Emergency Support End-User Helpdesk Network Monitoring Services

11. Copyright © 2011 Integrated Technology Systems All rights reserved. Select Solution – Benefits Dramatically reduces issue identification and diagnosis –Reduces incident duration –Reduces remediation expense –Less lost productivity and downtime Early issue detection –Early detection of impending issues means we resolve many issues before they can affect your network and employee productivity Access to an expert IT staff –Savings by outsourcing to professional IT organization –No need to hire and manage costly internal IT staff –Focus on your core competence and not your network Cost control by allowing you to select only the services needed –Pick and choose the services relevant to your business

12. Copyright © 2011 Integrated Technology Systems All rights reserved. Select Solution – About Select Services Solution: –24x7 performance monitoring of your key devices, applications and IT resources –Selection of optional components –Remote and onsite response services –Rapid diagnosis using monitoring data –Call response priority over standard customers –Reporting and analysis –Greater transparency into IT performance

13. Copyright © 2011 Integrated Technology Systems All rights reserved. Select Solution Details Core FeaturesDescription Essential MonitoringMonitoring desktops, servers, and other network devices for any issues that may arise. Essential ReportingBasic summary reports provide insight to existing hardware or trending issues. Essential SupportBasic remote support available to customers at a discounted hourly rate. Select OptionsDescription Endpoint Security Manager A complete security management system, including: anti-virus, anti-spyware, and anti- malware management, application licensing management, intrusion prevention, security policy management, and customized security reports. Performance MonitoringIn-depth monitoring of servers, workstations, and network devices. Performance Reporting Regular CIO meetings to review customized reports, overall network health, and strategic IT planning. Device Maintenance Basic automated maintenance and self-healing solutions applied to servers, workstations and network devices. Patch Management Monitoring and management of patch levels; ensuring desktops, servers, and other core network devices are kept up to date. Application Monitoring Monitoring email availability, Outlook web access, SQL Database, and Terminal Services. License Compliance ReportReports outlining compliance with application licensing requirements. Backup MonitoringMonitoring the success or failure of data backup. Printer MonitoringMonitoring printers to keep track of page count and toner levels.

14. Copyright © 2011 Integrated Technology Systems All rights reserved. Essential Monitoring, Reporting and Support 24x7 Monitoring of selected devices alerts us to impending problems and allows for thorough analysis of issues. Reporting on existing hardware and trending. Priority Response over non- contract customers. BENEFITS Avoid many disruptive incidents and reduce remediation times. Build data for trending and analysis. Comprehensive, efficient support when and where you need it.

15. Copyright © 2011 Integrated Technology Systems All rights reserved. Endpoint Security Manager Security Services A complete security management system including A/V, anti-spyware, and anti-malware management, application licensing management, intrusion prevention, security policy management, and security management reports. BENEFITS A secure perimeter, safe data and ongoing security updates and feedback.

16. Copyright © 2011 Integrated Technology Systems All rights reserved. Performance Monitoring & Reporting Performance Monitoring In-depth monitoring of key network elements and applications alerts us to impending problems and allows for thorough analysis of issues. BENEFITS Avoid many disruptive incidents and reduce remediation times. Build data for trending, analysis and strategic planning. Performance Reporting Regular scheduled CIO meetings to review overall network health and strategic planning. BENEFITS Have an expert review you current network health and provide expert advice on improvements and planning for the future.

17. Copyright © 2011 Integrated Technology Systems All rights reserved. Device Maintenance Self Healing Scripted healing solutions applied to network to automatically resolve found issues. BENEFITS Automatic resolution of issues allow network to remain stable.

18. Copyright © 2011 Integrated Technology Systems All rights reserved. Patch Management Monitoring patch levels and applying appropriate patch updates. BENEFITS Ensures devices are kept up to date resulting in less issues and downtime.

19. Copyright © 2011 Integrated Technology Systems All rights reserved. Application Monitoring & License Compliance License Compliance Report outlining unused and overused licenses. BENEFITS Ensures correct license compliance - either how many licenses need to be purchased or which machines have software that needs to be removed. Application Monitoring Monitoring what applications are installed on what devices. BENEFITS Determine which devices have non- compliant or unapproved software running on it that could be taking up valuable network resources or impeding employee productivity.

20. Copyright © 2011 Integrated Technology Systems All rights reserved. Backup & Printer Monitoring Data Backup Services Monitored data backup solution. BENEFITS Ensures your backup solution is operating properly and your data has essential protection. Printer Monitoring Monitor printer page count and toner levels. BENEFITS Aids in supply planning and usage.

21. Copyright © 2011 Integrated Technology Systems All rights reserved. Can You Afford Not To? Increase –System uptime and performance –Staff productivity –Transparency into IT performance –Depth of support services –Issue resolution quality Reduce –Security exposure –Risk of catastrophic data loss –Downtime and lost productivity costs

22. Copyright © 2011 Integrated Technology Systems All rights reserved. Next Steps Trial program Solution proposal

23. Copyright © 2011 Integrated Technology Systems All rights reserved. Thank you Select Services and Fully Managed Services