1. A Spark of Change: Systems in Chicago Suzanne Andriukaitis, MA, LCSW P.O. Kurt Gawrisch, MA Ashley Fontaine, LCSW

2. One Drop at a Time Take the easy wins first! Build partnerships Neutralize naysayers Long-term culture change - “big picture”

3. Barriers to Change Admitting historical “mistakes” Multi-agency bureaucracy Finding your champion Cultural attitudes Paperwork Experience doesn’t trickle upward

4. Getting Started Relationship development ◦ Who are the players you need on board?  Coalition of supporters ◦ How will CIT improve things for….  The officers  Consumers  Family Members  Hospitals  Community as a whole

6. Ongoing Problem Solving Anticipate Obstacles: What do you think you will encounter? Plan for solutions: Who, what, when, where? Timeline/Roadmap

7. Predictable Change Candidates 911 dispatch processes Hospital drop-off procedures Supervisor knowledge of CIT Do your homework. The catalyst can come at any time.

9. Keep Your Momentum Support the efforts of your partners and coalition members Catalogue requests Celebrate your progress and successes! Share your products with others Develop awards and recognition Enlist media coverage

10. Contact Us NAMI of Greater Chicago: (312) 563-0445 ◦ Suzanne Andriukaitis, MA, LCSW – namigc@aol.com ◦ Ashley Fontaine, LCSW – ashley@namigc.org Chicago Police Department CIT Unit: (312) 745-5745 ◦ P.O. Kurt Gawrisch, MA – kurt.gawrisch@chicagopolice.org