7 Major Focus Areas The child is the primary customer of the school nutrition program. Customer service is the key to customer satisfaction and effective programs. How to build a customer-focused school nutrition program.
8 Lesson Topics Lesson 2: Know the Customer Lesson 3: Customer Service is the Key Lesson 4: Responsibility for Customer Service Lesson 5: Rate Your Customer Service Lesson 6: Achieve Customer Satisfaction Lesson 7: Plan a Customer- Focused Program
Where we’ve been today... Where we’re going next... While we’re apart... See you next time! 10
11 This training was conducted by the National Food Service Management Institute The University of Mississippi www.nfsmi.org 800-321-3054
12 National Food Service Management Institute The University of Mississippi Mission: To provide information and services that promote the continuous improvement of child nutrition programs Vision: To be the leader in providing education, research, and resources to promote excellence in child nutrition programs