1. Bringing Utilities and Customers Together to Benefit All

2.  In 2013 Arizona had the fifth worst poverty rate in the nation. [1]  Income for working households has dropped, while child poverty has increased. [2]  There are nearly three applicants per available job, down from six since the Great Recession. [3]  The energy burden of low-income households has increased since 1997. [4] [1] http://azeconomy.eller.arizona.edu/AZE13Q1/poverty_measures_Arizona.asp [2] http://stateofworkingamerica.org/great-recession/falling-income-rising-poverty/ [3] http://stateofworkingamerica.org/charts/job-seekers-ratio-total/ [4] http://www.acf.hhs.gov/sites/default/files/ocs/fy2009_liheap_notebook.pdf

3. Beyond the strong return on investment to the company, broader community benefits are realized.  Improved health – more manageable utility bills do not force customers to make difficult choices to: compromise nutrition or hygiene, reduce or forego medical care such as medications and doctor visits.  Community Stabilization – neighborhoods are safer with well-lit homes, there is less property abandonment and homelessness, kids learn better in well-lit, warm surroundings, risky behaviors are reduced.  Greater Community Wealth – our network of community-based organizations provides holistic case management to customers. Identifying and working with troubled customers gives us an opportunity to bring greater wealth to the household through: ◦ Access to more public benefits ◦ Earned income tax credits ◦ Employment support ◦ Education and job training ◦ Energy conservation

4.  Positive cash flow  Risk Reduction  Positive Public Relations