1. - Unclassified - Knowledge Continuity in IAI Needs, Processes & Insights Avi Kedem CKO, IAI- Israeli Aircraft Industries www.iai.co.il

2. 2 KM Program Nov 2013 Special mission and early warning aircraft Unmanned air vehicle systems Radars and electronic intelligence Strategic defense systems Missiles and loitering weapons Passenger-to-freight aircraft conversions Satellites and space systems IAI is a World Leading Aerospace Company

3. 3 KM Program Nov 2013 Employees: 17,000 2013 results: Sales: $3.5B Backlog: $10B R&D: $180M Reporting company Global company – over 80% export IAI Groups Systems Missiles & Space ELTA Systems Military Aircraft Commercial Aircraft Bedek Aviation Engineering IAI is a World Leading Aerospace Company

4. 4 KM Program Nov 2013 What is KM? Performance support knowledge Tacit Explicit Tacit Performance support knowledge

5. 5 KM Program Nov 2013 Knowledge Continuity Retention and Transfer Existing Teams of Experts Retiring Experts

6. 6 KM Program Nov 2013 Knowledge Life Cycle Future ExpertRetiring Expert Non Structured process Structured process Explicit Knowledge Information Retiring Experts

7. 7 KM Program Nov 2013 Employees 3040 50 60 70 65 Age Age Distribution of Workers Retiring Experts In the US and Canada 20% of the total work force will leave this decade Minimizing organizational business loss: the estimated loss of expert’s knowledge $100,000

8. 8 KM Program Nov 2013  Documenting  Packaging  Designing user friendly interface  Building a performance support knowledge - base  Embedding the knowledge into the organization’s processes  Reuse of the retained knowledge Scope Definition - Mapping Integration Knowledge - base Creation Knowledge Capturing & Packaging Methodology in IAI  Mapping processes and subjects  Prioritizing according to criticality Retiring Experts

9. 9 KM Program Nov 2013 User friendly documents using structured templates Edited video e – Learning Training Best practices / Standards Organized existing documents

10. 10 KM Program Nov 2013 Pareto Principle 20/80 5% 75% Focus on Critical Knowledge

11. 11 KM Program Nov 2013 11 Scope Definition - Mapping IntegrationKnowledge-base Creation Knowledge Capturing & Packaging Mapping & Prioritization

12. 12 KM Program Nov 2013 12 Scope Definition - Mapping IntegrationKnowledge-base Creation Knowledge Capturing & Packaging Capturing & Packaging

13. 13 KM Program Nov 2013 Scope Definition - Mapping IntegrationKnowledge-base Creation Knowledge Capturing & Packaging Designing & Building

14. 14 KM Program Nov 2013 Scope Definition - Mapping IntegrationKnowledge-base Creation Knowledge Capturing & Packaging Designing & Building

15. 15 KM Program Nov 2013 The retiring expert The future expert The process coordinator KM consultant The manager Website developer Who is involved? Retiring Experts

16. 16 KM Program Nov 2013 Duration: 4-6 month (net) Weekly hours: The expert and the future expert, 6 -10 hours a week, each Time investment Retiring Experts

17. 17 KM Program Nov 2013 Objective – sharing explicit knowledge in an existing team of experts Process – very similar to that used for retiring expert Emphasis placed on introducing a culture of constant sharing of explicit and tacit knowledge Knowledge continuity Existing team of experts Existing Teams of Experts

18. 18 KM Program Nov 2013 Personal Insights Retiring Experts Are experts willing to share their knowledge? 70% - Always willing 20% - A year plus before retirement 10% - Never Essential prerequisite for success of Knowledge preservation The experts: willing to share their knowledge The future expert / team: willingness and desire to learn and share The manager: active support of the process

19. - Unclassified - THANK YOU Avi Kedem CKO, IAI- Israeli Aircraft Industries avi@.com