1. 1. Quality of the supper market is judged based on Quality of individual products Exterior and interior physical look of the store Effectiveness and efficiency of the service personnel WEGMAN food market

2. 2. a) Customer satisfaction is the key factor,company can not survive without it b) Forecasting allows the company to plan the workforce level, purchase quantities, inventory level, capacity c) Capacity planning allows the company to balance the trade-off between shortage and excess inventory and also between waiting line and idle time d) Good Location can attract customers, and improving sales WEGMAN food market

3. 2. Continue e) Inventory planning and control results in avoiding stock-outs and excess inventory level f) Good Layout can assist in maximizing customers service and sales by directing the customers through the store, it can also improve the efficiency of the operations g) Effective Scheduling of workers and working hrs can improve both customer satisfaction and efficiency. An effective schedule provides convenient store hrs, min customer waiting time min employ idle time WEGMAN food market