1. Today: Writing assessment and counselling 1)Writing assessment: Assessed practice of the past perfect, past simple, and reported speech. a) Vocabulary and set phrases in letters (15 minutes) b) An example of the writing task to study,and to help you to write your own (40 minutes). c) plan and write your own (35-40 minutes) I will be outside the classroom for most of this lesson. 2)Counselling: I will invite you to come outside the classroom for 2-3 minutes to discuss your progress, your class, and answer any questions you might have.

2. Writing a letter of complaint When was the last time you wrote a letter? Who was it to, and why did you write it? If you have never written a letter: When was the last time you wrote a formal email? Who was it to, and why did you write it? What type of things might you write to complain about?

6. www.greatmealsforyou.com Look at the images and words Predict what happened Predict what he writes to complain about

7. I am writing to complain about the facilities and service in your restaurant, and also to complain about the way I was talked to by your staff. I am sorry to have to say that I have never been to such an awful restaurant in my life.

8. You book a meal online in an expensive restaurant for you and your partner. It is your wedding anniversary. You arrive two weeks later. You book a meal online in an expensive restaurant for you and your partner. It is your wedding anniversary. You arrive two weeks later.

9. 1.Order the events. -See a restaurant on a website. - Book a restaurant. - Wife excited. - Wife has never eaten crab. Manager gives them another table. Arrive at restaurant. Manager says sorry. Manager calls website. No booking for riverside table. Waiter says there’s nothing he can do about it. Waiter takes them to heir table. See that the table is next to the toilets. Says the waiter has to change their table. Waiter takes order after forty minutes. Wife orders crab. Waiter tells her the restaurant has never served crab. Waiter tells wife to stop crying. Get angry, order something else. Waiter brings desert. Waiter spills desert on wife’s new dress. Leave. Gets angry. Decides to leave. Waiter brings the bill. Manager shouts. Manager says he has taken credit card details. Pay. a) See a restaurant on a website. b) Book a restaurant. c) Wife has never eaten crab. d) Wife excited. e) Arrive at restaurant

10. 2. Read the letter outside the room to check. How did your table do? 3. Go and get the letter from outside the room Notice how the ORDER effects which tenses were used.

12. What was said Report it!

14. Task: A letter of complaint about a terrible holiday 1) You had a terrible holiday in England 2) You are going to write a letter of complaint 3) You made notes. Look at the notes. 4) Use the example letter – remember to use past simple, past perfect and reported speech. 200 words. 30 minutes Dear Sir/ Madam, I am writing to complain about your hotel, and also to complain about the way I was talked to by your staff. I am sorry to have to say that I have never….

15. Task: 1) You had a terrible holiday in England 2) You are going to write a letter of