1. Discrimination Complaint Processing

2. Complaints of Discrimination Part I Complaint Processing Procedures Part II Maintaining a Discrimination Complaint Log

3. Discrimination Complaint Processing Part I Complaint Processing Procedures

4. Complaint Processing Workforce Investment Act Required elements of discrimination complaint processing procedures 29 CFR Part 37.76

5. Complaint Processing Requirements  Adopt and publish complaint procedures that comply with 29 CFR Part 37.76  Issuance of a written “Notice of Final Action” within 90 days

6. Complaint Processing Required Elements 1.Acknowledgement Letter 2.Statement of the Issues 3.Fact-finding 4.Alternative Dispute Resolution 5.Notice of Final Action

7. Complaint Processing Acknowledgement Letter Acknowledgement that the recipient has received the complaint Indication that the complainant is entitled to be represented in the complaint process

8. Complaint Processing Statement of the Issues List of issue(s) raised in complaint Statement of acceptance or rejection of each issue raised, and the reason for each issue rejected

9. Complaint Processing Fact-finding Time period for conducting a structured investigation into the circumstances underlying the complaint.

10. Complaint Processing Resolving Complaints  A period during which attempts are made to resolve complaint(s)  Method of resolution must include alternative dispute resolution (ADR) procedure

11. Complaint Processing Resolving Complaints, con’t.  ADR procedure must be offered and made voluntary for the complainant  Complainants reaching agreements using ADR may file a complaint with the CRC Director in the event the agreement is breached.

12. Complaint Processing Notice of Final Action  Recipient’s decision on the issue and explanation, or  Description of process of resolution  Right to file a complaint with CRC within 30 days, if dissatisfied

13. Recap – Complaint Processing Comply with 29 CFR Part 37.76 Five Required Elements 1.Acknowledgement Letter 2.Statement of the Issues 3.Fact-finding 4.Alternative Dispute Resolution 5.Notice of Final Action

14. Discrimination Complaint Processing Part II Maintaining a Discrimination Complaint Log

15. Discrimination Complaint Log  Comply with 29 CFR Part 37.37.  Records all complaints filed alleging discrimination on the grounds(bases) in 29 CFR Part 37.37.

16. Discrimination Complaint Log Race Religion National origin Sex Color Age Disability Political affiliation or belief Citizenship WIA participation Grounds(Bases)

17. Discrimination Complaint Log Each complaint in the Complaint Log should include the following:  Date the complaint was filed  Name of the complainant  Address of the complainant  Status of the complainant  Grounds(Bases) of complaint

18. Discrimination Complaint Log Each complaint in the Complaint Log should include the following, continue:  Description of Issue  Disposition  Date of disposition  Method of Resolution/Disposition  Jurisdiction

19. Recap – Complaint Log Comply with 29 CFR Part 37.37 Record all written complaints alleging discrimination on the grounds(bases) in 29 CFR Part 37.37. Contains all required complaint information