1. AFGHANI (DARI), AFRIKAANS, AKAN, AKATEKO, ALBANIAN (GHEG & TOSK), ALGERIAN, AMERICAN SIGN LANGUAGE (ASL), AMHARIC, AMOY, ARABIC (ALL DIALECTS), ARMENIAN, ASANTE, ASSYRIAN, AZERBAIDJANI (AZERI), AZERI, BADINI, BAHASA, BAJUNI, BAMANANKAN, BAMBARA, BANGLA, BASQUE, BASSA, BELARUSIAN, BENGALI, BERBER, BOSNIAN, BRAVANESE, BRITISH SIGN LANGUAGE, BULGARIAN, BURMESE, CAMBODIAN (KHMER), CANADIAN FRENCH, CANTONESE, CAPE VERDIAN, CASTILIAN, CATALÁN, CEBUANO, CHALDEAN, CHIN, CHUJ, CHUUKESE, CZECH, DANISH, DARI, DIEJIU, DINKA, DUTCH, ESTONIAN, EWE, FALAM, FANTE, FARSI, FIJIAN, FILIPINO, FINNISH, FLEMISH, FRENCH, FUKIENESE, FULANI, FUR, FUZHOU, GA, GARRE, GEORGIAN, GERMAN, GOURMANCEMA, GREEK, GUARAN, GUJARATI, HAITIAN CREOLE, HAKKA, HASSANIYA ARABIC, HAUSA, HEBREW, HINDI, HINDKO, HMONG, HUNAN, HUNGARIAN, IBO, IGBO, ILOCANO, ILONGGO, ILONGOT, INDONESIAN, ITALIAN, IXIL, JAPANESE, JARAI, JULA, KACHIN, KANJOBAL, KANNADA, KAREN, KARENNI, KHMER (CAMBODIAN), KIBAJUNI, KIKONGO, KIKUYU, KINYARWANDA, KIRUNDI, KISWAHILI, KONKANI, KOREAN, KRAHN, KRIO (SIERRA LEONE), KUNAMA, KURDISH, KURDISH BADINI, KURDISH, KURMANJI, KURDISH SORANI, LAO, LAOTIAN, LATVIAN, LETA, LINGALA, LITHUANIAN, LUGANDA, LUHYA, LUO, MACEDONIAN, MAI MAI, MALA, MALAYALAM, MALINKE, MALTESE, MAM, MANDARIN, MANDINGO, MANDINKA, MARATHI, MARSHALLESE, MIEN, MINA, MINANGKABAU, MIRPURI, MIXTECO ALTO, MIXTECO BAJO, MOLDOVIAN, MONGOLIAN, MONTENEGRIN, MOORE, MOSSI, NAVAJO, NDEBELE, NEPALI, NORWEGIAN, NUER, ORIYA, OROMO, PAPIAMENTO, PASHTO, PERSIAN (FARSI), POLISH, PORTUGUESE, PORTUGUESE CREOLE, PULAAR, PUNJABI, PUTIAN, QUECHUA, QUICHE, ROMANIAN, RUSSIAN, SALISH, SAMOAN, SERBIAN, SERBO-CROATIAN, SHANGHAINESE, SHONA, SICILIAN, SINHALA, SINHALESE, SLOVAK, SLOVENIAN, SOMALI, SONINKE, SOSO, SPANISH, SUDANESE, SWAHILI, SWEDISH, SYLHETI, SYRIAC, TACHEW, TAGALOG, TAIWANESE, TAJIK, TAMIL (SRI LANKAN & INDIAN), TEDIM, TELUGU, TETUM, THADO-KUKI, THAI, TIBETAN, TIGRE, TIGRINYA, TOISAN (CHINESE),TONGAN, TURKISH, TWI, UKRAINIAN, URDU, UYGHUR, UZBEK, VIETNAMESE, VISAYAN, WALLOON, WENZHOU (CHINESE), WOLOF/OUOLOFF, YIDDISH, YORUBA, YUPIK LANGUAGE SOLUTIONS FOR: (855) 910-3600 info@eterpreting.com

2. MARYLAND DEMOGRAPHICS QUICK STATS Foreign Born Population has grown from 6.6% in 1990 to 13.8% in 2012

3. AFGHANI (DARI), AFRIKAANS, AKAN, AKATEKO, ALBANIAN (GHEG & TOSK), ALGERIAN, AMERICAN SIGN LANGUAGE (ASL), AMHARIC, AMOY, ARABIC (ALL DIALECTS), ARMENIAN, ASANTE, ASSYRIAN, AZERBAIDJANI (AZERI), AZERI, BADINI, BAHASA, BAJUNI, BAMANANKAN, BAMBARA, BANGLA, BASQUE, BASSA, BELARUSIAN, BENGALI, BERBER, BOSNIAN, BRAVANESE, BRITISH SIGN LANGUAGE, BULGARIAN, BURMESE, CAMBODIAN (KHMER), CANADIAN FRENCH, CANTONESE, CAPE VERDIAN, CASTILIAN, CATALÁN, CEBUANO, CHALDEAN, CHIN, CHUJ, CHUUKESE, CZECH, DANISH, DARI, DIEJIU, DINKA, DUTCH, ESTONIAN, EWE, FALAM, FANTE, FARSI, FIJIAN, FILIPINO, FINNISH, FLEMISH, FRENCH, FUKIENESE, FULANI, FUR, FUZHOU, GA, GARRE, GEORGIAN, GERMAN, GOURMANCEMA, GREEK, GUARAN, GUJARATI, HAITIAN CREOLE, HAKKA, HASSANIYA ARABIC, HAUSA, HEBREW, HINDI, HINDKO, HMONG, HUNAN, HUNGARIAN, IBO, IGBO, ILOCANO, ILONGGO, ILONGOT, INDONESIAN, ITALIAN, IXIL, JAPANESE, JARAI, JULA, KACHIN, KANJOBAL, KANNADA, KAREN, KARENNI, KHMER (CAMBODIAN), KIBAJUNI, KIKONGO, KIKUYU, KINYARWANDA, KIRUNDI, KISWAHILI, KONKANI, KOREAN, KRAHN, KRIO (SIERRA LEONE), KUNAMA, KURDISH, KURDISH BADINI, KURDISH, KURMANJI, KURDISH SORANI, LAO, LAOTIAN, LATVIAN, LETA, LINGALA, LITHUANIAN, LUGANDA, LUHYA, LUO, MACEDONIAN, MAI MAI, MALA, MALAYALAM, MALINKE, MALTESE, MAM, MANDARIN, MANDINGO, MANDINKA, MARATHI, MARSHALLESE, MIEN, MINA, MINANGKABAU, MIRPURI, MIXTECO ALTO, MIXTECO BAJO, MOLDOVIAN, MONGOLIAN, MONTENEGRIN, MOORE, MOSSI, NAVAJO, NDEBELE, NEPALI, NORWEGIAN, NUER, ORIYA, OROMO, PAPIAMENTO, PASHTO, PERSIAN (FARSI), POLISH, PORTUGUESE, PORTUGUESE CREOLE, PULAAR, PUNJABI, PUTIAN, QUECHUA, QUICHE, ROMANIAN, RUSSIAN, SALISH, SAMOAN, SERBIAN, SERBO-CROATIAN, SHANGHAINESE, SHONA, SICILIAN, SINHALA, SINHALESE, SLOVAK, SLOVENIAN, SOMALI, SONINKE, SOSO, SPANISH, SUDANESE, SWAHILI, SWEDISH, SYLHETI, SYRIAC, TACHEW, TAGALOG, TAIWANESE, TAJIK, TAMIL (SRI LANKAN & INDIAN), TEDIM, TELUGU, TETUM, THADO-KUKI, THAI, TIBETAN, TIGRE, TIGRINYA, TOISAN (CHINESE),TONGAN, TURKISH, TWI, UKRAINIAN, URDU, UYGHUR, UZBEK, VIETNAMESE, VISAYAN, WALLOON, WENZHOU (CHINESE), WOLOF/OUOLOFF, YIDDISH, YORUBA, YUPIK` ETERPRETING PROCESS Ways to schedule an interpreter – Phone, Email, Interpreter Platform Flexible business hours. Call forwarding after 6 PM to ensure the call is received. Consistent Project Management. Promote the client’s Organizational Culture to create a uniform experience.

4. ABOUT OUR INTERPRETERS Medically Certified Clinical Vocabulary Cultural Awareness/Sensitivity Get to know patients as individuals to create a more genuine experience. Engage in a welcoming conversations to create a unique environment that allows the patient to progress in their programs.

5. Common Mental Health Settings BSC (Behavioral Specialist) Acute Inpatient Care Medication Management Individual Therapy/Family Therapy Psychological Testing Substance Abuse Programs (Group Therapy) Treatment Plans / Safety Discharge Plans Goal: To assist nurses, physiologists, and social workers to create a empathetic environment that allows patients to identify their problems and progress into a healthier lifestyle.

6. INTERPRETATION SERVICES Telephonic Interpreting  Issued Access Code for Instant Interpreting Services  200+ Languages  24 Hour Access Face-to-Face Interpreting  Medical Certified Professional Interpreters  Over 100 Languages Available  Most Commonly Used Form of Interpretation  Speedy Confirmation for Same-Day Requests  Proactive approach adheres to the needs of patients.