1. Vilnius 20081 The implementation of quality models in VSB – Technical university of Ostrava Milan Hutyra VSB – Technical University of Ostrava, Czech Republic 1. Introduction of VSB – Technical University of Ostrava 2. Why we decided to implement QMS at VSB – Technical University of Ostrava 3. Project of implementation of QMS at VSB – Technical University of Ostrava 4. Benefits of implementation of QMS in the university 5. The look beyond certification EUROPOS SĄJUNGA Europos socialinis fondas MYKOLO ROMERIO UNIVERSITETAS

2. Vilnius 20082 Introduction of VSB – Technical University of Ostrava

3. Vilnius 20083 Introduction of VSB – Technical University of Ostrava Milestones: – 1849 The Mining Engineering School established in Pribram – 1895 The School receives an HEI status – 1945 The University moves to Ostrava

4. Vilnius 20084 Introduction of VSB – Technical University of Ostrava  Faculty of Mining and Geology  Faculty of Metallurgy and Material Engineering  Faculty of Mechanical Engineering  Faculty of Economics  Faculty of Electrical Engineering and Computer Science  Faculty of Civil Engineering  Faculty of Safety Engineering More than 22 000 students, about 1500 staff (1000 of them are teachers and R&D personnel ) (1000 of them are teachers and R&D personnel )

5. Vilnius 20085 Why we decided to implement the QMS at VSB –Technical University of Ostrava ? Competitive environment The university has to satisfy their customers to improve the overall organizational performance and capabilities

6. Vilnius 20086 Why we decided to implement the QMS at VSB –Technical University of Ostrava ? Quality of products Quality of processes Quality of management

7. Vilnius 20087 QMS as inherent part of university management Our expectations The accurate definition of authorities and responsibilities The better set-up of activities inside the university The force the university to identify and satisfy the actual needs and expectations of their customers The saving of the operating expences

8. Vilnius 20088 Concepts of QMS? the concept of ISO 9000 -prescriptive approach based on International Standards ISO 9000 series the concept of TQM - is non prescriptive approach, more or less the philosophy. TQM is applied according to different models that enable to evaluate the maturity of QMS. After revision of ISO 9000 series at 2000 we can observe the convergence of both concepts.

9. Vilnius 20089 Concepts of QMS? ISO 9000:2000 Quality Management Principles TQM - the EFQM Fundamental Concepts of Excellence Customer focusResults orientations LeadershipCustomer focus Involvement of peopleLeadership & Constancy of purpose Process approachManagement by processes & facts System approach to managementPeople development & involvement Continual improvementContinuous learning, improvement & innovations Factual approach to decision makingPartnership development Mutually beneficial supplier relationshipCorporate Social Responsibility

10. Vilnius 200810 Concepts of QMS? Standards of series ISO 9000:2000 offer the guidance to lead and operate organisation successfully The benefits of implementation of QMS according to ISO 9000:2000 was verified in the industry There is no substantial reason why implementation of QMS at University wouldn´t bring the comparable results

11. Vilnius 200811 The experiences from the implementation of QMS in industry are not fully transmitted into the university environment. There are at least two important differences: The cycle time of product realization is significantly longer than in the industry. The members of university staff and academic freedom.

12. Vilnius 200812 Project of implementation of QMS at VSB – TUO 1 st phase – pilot project (2004) Implementation of QMS at the selected faculty 2 nd phase – aplication project (2005-2006) Implenentation of QMS at the rest of faculties 3 rd phase (2007) Implementation of QMS at the administration and executive part of University

13. Vilnius 200813 Implementation of QMS at VSB – Technical University of Ostrava Implementation of QMS at VSB – Technical University of Ostrava The preparation phase 1.The decision of top management about implementation of QMS as inherent part of management 2. The declaration of mission, vision and strategy (quality policy) 3. The definition of project team for implementation of QMS 4. The definition of terms 5. The reservation of resources (financial, HR, …)

14. Vilnius 200814 Implementation of QMS at VSB – Technical University of Ostrava The implementation phase 1.The training the staff about QMS 2. To set up the procedure for control of documents and records 3. The implementation of process approach. It consist of : a) Identification of processes and definition of the process map b) Definition and documentation of processes c) Definition of process performance assessment criteria 4. The comparison of existing processes with ISO 9001 requirements

15. Vilnius 200815 Implementation of QMS at VSB – Technical University of Ostrava Implementation of QMS at VSB – Technical University of Ostrava The implementation phase (continue) 5. The implementation so far missing procedures (measurement and monitoring of system performance, measurement and monitoring of customer satisfaction, internal audits, control of nonconforming product, correctives actions, preventive actions, …) 6. The evaluation of process performance and quality system review 7. The implementation of actions to improve the system performance 8. The certification of QMS

16. Vilnius 200816 The processes at the faculty level Customer related processes Managing processes Supporting processes

17. Vilnius 200817 The processes at the university level Managing processes Resource management o Finance management o Facility management o HR management o IT management

18. Vilnius 200818 Pilot project of implementation of QMS at FEI of VSB TUO The Faculty of Electrical Engineering and Computer Science passed successfully the certification audit and received ISO 9000 registration on November 2004 as the first faculty in Czech Republic.

19. Vilnius 200819 Pilot project of implementation of QMS at FEI of VSB TUO Chancellor of TUO and vice-dean of FEI are awarded ISO 9001 certificate at Ceremony evening at the Prague Castle by deputy of ministry of education - November 2004

20. Vilnius 200820 Project of implementation of QMS at VSB – Technical University of Ostrava Up to date VSB TUO is certificated acoording to ISO 9001 (2004) Faculty of Electrical Engineering and Computer Science (2005) Faculty of Mechanical Engineering Faculty of Civil Engineering Faculty of Mining and GeologyFaculty of Mining and Geology (2006) Faculty of EconomicsFaculty of Economics Faculty of Safety Engineering Faculty of Metallurgy and Material Engineering (2007) All VSB –TUO successfully passed certification audit

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22. Vilnius 200822 Benefits of implementation of QMS in the university Till now we do not recognize the significant improvement of university products (the time is too short if compare with cycle time of university products) We recognize the improvement of university culture

23. Vilnius 200823 Benefits of implementation of QMS in the university QMS f orces the university to identify and satisfy the actual needs and expectation of their customers

24. Vilnius 200824 Benefits of implementation of QMS in the university Improvement of competitive ability of university ISO 9000 registration is the evidence that the needs of their customers are identified the environment to satisfy them is established the university is properly managed

25. Vilnius 200825 Benefits of implementation of QMS in the university Increased level of managing processes in the university Better set-up of activities inside the university Increased proactive behaviour of employees Saving of operating expenses

26. Vilnius 200826 The look beyond certification The satisfaction of actual needs and expectation of customers and other stakeholders

27. Vilnius 200827 The look beyond certification The implementation of ISO 9004 approach

28. Vilnius 200828 Management responsibility Measurement, analysis and improvement Product realization Resource management Customers and other interested parties Requirements Customers and other interested parties Satisfaction IntupOutput Continual improvement of the QM system

29. Vilnius 200829 The look beyond certification The implementation EFQM Model Excellence

30. Vilnius 200830 The pilot project of implementation of self-assessment according to EFQM Model Excellence at Faculty of Mechanical Engineering 1.Develop & retain commitment to faculty management. 2.Develop and deploy communication strategy. 3.Plan self-assessment. 4.Select and train people directly involved in the process of self-assessment. 5.Conduct self-assessment and write a self-assessment report. 6.External evaluation of a self-assessment report 7.Consider outcomes & prioritise. 8.Establish & implement an action plan.

31. Vilnius 200831 The pilot project of implementation of EFQM Model Excellence at Faculty of Mechanical Engineering The faculty applied for the Program of the Czech Republic National Quality Award 2006 and 2007 „The assessment of performance of an organisation based on EFQM Model Excellence „

32. Vilnius 200832 The pilot project of implementation of EFQM Model Excellence at Faculty of Mechanical Engineering Based on the evaluation of self-assessment report, followed by the site visit by assessors of Czech Republic National Quality Award 2006 the Faculty of Mechanical Engineering was awarded “Recognised for Excellence“

33. Vilnius 200833 The pilot project of implementation of EFQM Model Excellence at Faculty of Mechanical Engineering Based on the evaluation of self-assessment report, followed by the site visit by assessors of Czech Republic National Quality Award 2007 the Faculty of Mechanical Engineering was awarded Czech Republic National Quality Award 2007 in category public sector

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35. Vilnius 200835 Summary The proper implementation of QMS as inherent part of university management could brinks the benefit both It is the reason why we have implemented QMS at VSB Technical University of Ostrava to the customers and stakeholders of university to the university

36. Vilnius 200836 Thank you for your attention Contact: Milan Hutyra VSB-Technical University of Ostrava Quality Management (912), Tř. 17. listopadu, CZ 708 33 Ostrava-Poruba Tel: + 420 59 732 3714 Fax: + 420 59 699 3740 E-mail: milan.hutyra@vsb.czmilan.hutyra@vsb.cz Internet: www. vsb.cz