1. British Parking Association – North East
The NAFN Service
British Parking Association – North East
Slide 1: Intro slide
Version P Choudhry

2. “To be recognised as a centre of
NAFN Vision
“To be recognised as a centre of
excellence in providing data and intelligence to members in all areas of their work connected to the protection of the public purse & assisting members in the provision of effective corporate and financial governance.”
Slide 3:
Mandatory requirement set by management within any NAFN presentation.
Enforcing that we do not just deal with Fraud but any relevant criminal / Civil investigation

3. NAFN Introduction ‘One Stop’ – largest shared service Set up in 1996
324 members [80% Including 9 unitary authorities]
LA staff – 26 [Intelligence Officers & Support staff –Not investigators]
Funded through voluntary membership
Non-profit making Organisation
Two offices – UK North [Tameside] & UK South [Brighton]
Senior counsel, Compliance & formal complaints process
We apply and monitor our business systems and management to ensure compliance, efficiency, quality and continued professionalism
Slide 4:
Members include 45 Local Authority’s amalgamated into the 9 Unitary authorities.
Membership fee is annual currently [£1100 per Authority – NOT per Department] with an operational load on usage, invoice quarterly. Any further details refer to Intelligence managers.
UK North & South offices have a dividing line around West Midlands area.
‘Largest shared service’ is of importance as this is important in the financial climate that this is a ‘Plus’
Introduce the team and what each person does.
Senior Counsel opinion has been obtained by NAFN and the Home Office confirming that NAFN can act on behalf of Local Authorities in respect of obtaining information for intelligence using SSFA and RIPA This has been included in the Membership agreement
Remit shows that NAFN covers various LA uses, not just for fraud
The complaints process is NAFN’s own written to the Director. However if relates to staff, this is investigated by the host NAFN LA, via their own complaints policy once reported to the NAFN director.
The ISO accreditation is important to show how NAFN is recognised ‘Internationally’ as having recognised compliant business structure and processes. This is something that is earned and not necessarily achieved by other 3rd party organisations, this may include the LA’s subject of the presentation.

4. Data enquiry services Secure, on-line data service
Single Point of Contact
We deliver efficiency savings
Ensure legality
Recognised as the preferred single point of contact by
DWP
Home Office + the Interception of Communications Commissioners Office
DVLA

6. NAFN Services Social Security Fraud Act 2001
Regulation of Investigatory Powers Act 2000
Foreign Vehicle Service
DVLA Vehicle Keeper Details
General Enquiries – DPA/Open Source
Slide 6:
Just run through what is available. The detailed DPA services list is useful here, use this either on screen [with a hyper link] or from the handouts you have provided to the attendees. This has been effective with previous groups.
DVLA – 24 hr turnaround during the week. Staff make judgement on reply against details submitted before reply. There are code letters in some reply which refer to a definition list which should be available to the investigator –Intelligence Manager.
DVLA – Future intention is that there will be a self certifying request to DVLA through our website which will be instant and available 24hrs.
National Alert is an information process to circulate via our website for all members to see – This is done by use of the pro forma option from the DPA drop down list.
Foreign vehicles service conduit via the NAFN website from EPS to access registered owners from foreign countries, charges incurred as will be forwarded from EPS
Vehicle block is for any LA staff member where a supervisor identifies that the staff member is at risk and is
Applied for via the website – better by the owner of the vehicle and not a liaison point within the LA
When the risk is no longer valid the block is to be requested to be removed
Renewal is by the website and the individual who applied for it [which is why the owner of the vehicle is best to apply direct] will receive an to renew before the 12 months is up, otherwise it will drop off at 12 months old.
England/Wales land reg overview (electronic access to current owner) previous owner manual request
Scotland-Sasine= electronic register of previous owners up to 1993 includes all transfers between owners (price bought and sold)
Scottish Land reg= Current Owner (electronic register) 6

7. NAFN General Service Credit Files Foreign Vehicles EBay Land Registry
Scottish Land Registry
General Registry Office
Company/Director information
EBay
Passport & Immigration
Sanctions Database (PCP)
National Alert / CIFAS
TV Licensing
Sky TV
DVLA online (24hr return)
Driving Licences
Foreign Vehicles
Vehicle Blocking
Vehicle Finance
Slide 6:
Just run through what is available. The detailed DPA services list is useful here, use this either on screen [with a hyper link] or from the handouts you have provided to the attendees. This has been effective with previous groups.
DVLA – 24 hr turnaround during the week. Staff make judgement on reply against details submitted before reply. There are code letters in some reply which refer to a definition list which should be available to the investigator –Intelligence Manager.
DVLA – Future intention is that there will be a self certifying request to DVLA through our website which will be instant and available 24hrs.
National Alert is an information process to circulate via our website for all members to see – This is done by use of the pro forma option from the DPA drop down list.
Foreign vehicles service conduit via the NAFN website from EPS to access registered owners from foreign countries, charges incurred as will be forwarded from EPS
Vehicle block is for any LA staff member where a supervisor identifies that the staff member is at risk and is
Applied for via the website – better by the owner of the vehicle and not a liaison point within the LA
When the risk is no longer valid the block is to be requested to be removed
Renewal is by the website and the individual who applied for it [which is why the owner of the vehicle is best to apply direct] will receive an to renew before the 12 months is up, otherwise it will drop off at 12 months old.
England/Wales land reg overview (electronic access to current owner) previous owner manual request
Scotland-Sasine= electronic register of previous owners up to 1993 includes all transfers between owners (price bought and sold)
Scottish Land reg= Current Owner (electronic register)

8. NAFN Foreign Vehicle Enquiry Service
Operational early 2009!
Lots of interest
No gain – no fee
SPARKS briefed

9. NAFN Foreign Vehicle Enquiry Service
Trace, Issue & Collect RT Penalties issued to FV including Parking, Road Tolls, Congestion Traffic & Speeding.
Work on Behalf of over 450 issuing authorities in 10 European Countries
Access to over 20 Vehicle Licensing Authorities in Europe (inc. Germany, Italy, Spain, Eire & N.I. etc…) except France no access.
Involvement in ANPR operations ability to check data held on EPC system and recover where applicable.

10. Vehicle Licensing Authorities Civil Contravention Access
ICELAND
Åland
Austria
Belgium
Czech Republic
Denmark
Estonia
Finland
Germany
Gibraltar
Great Britain
Hungary
Ireland
Iceland
Isle of Man
Italy
Lithuania
Jersey
Macedonia
Malta
Netherlands
N Ireland
Norway
Poland
Portugal
Romania
Slovakia
Spain
Sweden
Switzerland
FINLAND
SWEDEN
NORWAY
ESTONIA
LATVIA
UNITED
DENMARK
LITHUANIA
RUSSIA
IRELAND
BELARUS
KINGDOM
NETHERLANDS
POLAND
UKRAINE
BELGIUM
GERMANY
CZECH REPUBLIC
LUX.
SLOVAKIA
MOLDOVA
LIECH
AUSTRIA
HUNGARY
FRANCE
SWITZ.
ROMANIA
SLOVENIA
ITALY
CROATIA
BOSNIA AND
HERZEGOVINA
SERBIA AND
BULGARIA
MONTENEGRO
F.Y.R.O.M.
PORTUGAL
ALB.
TURKEY
SPAIN
GREECE
Rhodes
85% EU population
Crete

11. NAFN Foreign Vehicle Enquiry Service
Process over 5.0 million in 2010
Average recovery 40-50%
Without instigating any legal proceedings
Issued over 200,000 PCNs to FRVs for TfL
Recovered £1,000,000 pa (avg) in last 4 years
Congestion Charge compliance increased by 30% for FRVs
Demonstrates willingness to pay and reduce future penalties

12. EPC Core Process

13. NAFN Foreign Vehicle Enquiry Service
Ability to trace & track all notices issued.
EPC Tracker availability
Allows the tracking of vehicles that have committed a contravention across UK
Free training provided for Civil Enforcement Officers
IT can be tailored to meet clients needs without charge. e,.g Low Emissions Zone (LEZ)

14. NAFN Foreign Vehicle Enquiry Service
Free Trial
Send all cases where current methods have failed.
No charge

15. Slide 29:
As in the slide identify the website portal to be used – where necessary show the registration document as to what an unregistered person needs to do. 15

16. Credit Files Debt Recovery/Tracing - Sample Report
Experian plus also other more comprehensive searches if you use S35 for legal proceedings
Sample Report

17. Other Services & Projects on the go
DVLA Vehicle Keeper Overnight Service
Alerts & Newsletters
Blue Badge System
Online Access to Credit Files

18. NAFN Website Portal Double firewall with 4 factor authentication 18
Slide 29:
As in the slide identify the website portal to be used – where necessary show the registration document as to what an unregistered person needs to do. 18

19. NAFN Website Portal Double firewall with 4 factor authentication
SCN Compliant Code of Connection
Operational for RIPA / DPA / SSFA/DVLA
Online tracking of your request
Alerts, Policy Library, RIPA, Discussion Forum
LA Directory
Online Guidance Manual
Register on NAFN website
Slide 29:
As in the slide identify the website portal to be used – where necessary show the registration document as to what an unregistered person needs to do.

20. Summary NAFN exists to support members: We will:
Prevent and detect crime & reduce fraud
Reduce debt,
Provide effective corporate & financial governance
We will:
provide an expert “single point of contact” for all data enquiries
Design and implement intelligence services
Help share good practice
Slide 30:
Provide the summary to the presentation.
Walkthrough

21. Thanks for listening Contact Mark Astley Tel: 0161 342 3662
Slide 31:
Thank you – Contact details as end slide for attendees to view before leave.
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