1. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE Dmitry Kudryavtsev – dmitry.ku@gmail.com Lev Grigoriev – glu@inbox.ru Valentina Kislova – valya@big.spb.ru Alexey Zablotsky – support@big.spb.ru June 30, 2005, Varna Third International Conference "Information Research, Applications and Education": i.TECH

2. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 2 Outline 1.ORG-Master application area 2.Requirements to business modeling tool for organizational change 3.Main concepts and advantages of ORG- Master 4.Application of ORG-Master and practical results

3. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 3 ORG-Master application area Certain tasks: Organizational change: Business process improvement Business restructuring Quality management implementation Certain environment Growing markets with transitional economy (GMwTE): Extremely high pace of change in market conditions and business environment Low level of managerial culture Predominance of informal methods of management

4. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 4 Outline 1.ORG-Master application area 2.Requirements to business modeling tool for organizational change 3.Main concepts and advantages of ORG- Master 4.Application of ORG-Master and practical results

5. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 5 Requirements to business modeling tool for organizational change Requirement 1: Ability to represent information in different ways Requirement 2: Ease to make changes in the model and documents Requirement 3: Ability to create a complex model integrating different views on the business

6. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 6  Different purposes and ways of information utilization  Different qualification of information users  Different roles of information users at an enterprise Practical reasons … Ability to represent information in different ways DFD EIDEF0 Diagrams Tables IDEF0 Text Software requirements Different formats

7. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 7  Different purposes and ways of information utilization  Different qualification of information users  Different roles of information users at an enterprise Practical reasons Software requirements Different formats Different levels of abstraction Ability to represent information in different ways

8. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 8  Different purposes and ways of information utilization  Different qualification of information users  Different roles of information users at an enterprise Practical reasons Software requirements Ability to represent information in different ways Different formats Different levels of abstraction Different structure of knowledge Strategist Personel manager Information manager Personel Information Goals Personel Information Goals Information Personel Goals

9. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 9 Ability to represent information in different ways Different formats  Different purposes and ways of information utilization  Different qualification of information users  Different roles of information users at an enterprise Different levels of abstraction Different structure of knowledge Practical reasons Software requirements

10. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 10 Ease to make changes in the model and documents Salesman- consultant Salesman Salesman- consultant Industrial engineer Development of product initial design Fast dynamic of the enterprise development is especially relevant for growing markets with transitional economy and require constant changes in business processes, business model and regulating documents. Changes in model (i.e. changes in objects and in their relations) must be reflected in every document … DFD EIDEF0 Diagrams Tables IDEF0 Text CHANGES

11. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 11 Ability to create a complex model integrating different views on the business Organizational change initiative is integrated with other tasks. Business Processes model … Information Systems model Goals and Measures model … Organizational change Composition of tasks Strategic improvements Information system implementation Composition of integrated models For example, companies should define strategic goals, implement strategies, implement resource planning or document management systems This tasks can be done both in series and in parallel and include different analysts concentrating either on different tasks. The solution of every task require its own model.

12. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 12 Outline 1.ORG-Master application area 2.Requirements to business modeling tool for organizational change 3.Main concepts and advantages of ORG- Master 4.Application of ORG-Master and practical results

13. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 13 Classifier Classifier – hierarchical tree of particular objects (e.g. organizational roles, functions, material resources, documents etc), which can have different attributes: type, meaning, comments etc. In the process of building classifier objects become structured into a hierarchy/ tree – they receives relationships of AKO (“A Kind Of”) type. Classifier: “Business Processes” 1. Operating processes 1.1. Understand markets and customers 1.1.1. Determine customer needs and wants 1.1.1.1. Conduct qualitative assessments 1.1.1.2. Conduct quantitative assessments 1.1.2. Measure customer satisfaction 1.2. Develop vision and strategy 2. Management&support processes

14. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 14 Matrix Matrix (table) – models that define relationships between objects of different classifiers in any combination of the later. Relationships can also have different attributes (directions, type, name, index, meaning). А) Matrix as a relationship of objects from 2 classifiers В) Tabular representation of a matrix of 2 classifiers С) «Triple matrix»

15. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 15 Matrix in ORG-Master interface

16. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 16 Function 1 Regulating documents Resources Documents Database Function 2 Regulating documents Business-process Infrastructure Org. role Infrastructure Org. role = Warehouse Functions Regulating documents Infrastructure Functions Org. roles Functions Resources Functions Documents Databases Resources Warehouses System of classifiers and matrixes Business process model as a system of classifiers and matrixes

17. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 17 Business process model as a system of classifiers and matrixes(Model diagram in ORG-Master) Business processes Business processes Documents Functions Org. roles Warehouses Infrastructure Resources & Products Databases

18. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 18 Different interfaces for input and output of information Pseudographics … DFD EIDEF0 IDEF0 The main specialty of ORG-Master consists in division of business modeling interface from model representation one. Requirement 1  Functionality and advantages of ORG-Master: ability to both easily fine-tune text reports, that allow to generate regulating reporting for particular corporate standards, and generate visual diagrams of business processes that support business analysis and understanding ability to generate multidimensional reports based on matrixes from business model ability to fine-tune level of abstraction (detail) in reports

19. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 19 Centralized Repository All the objects and their relations are stored and represented in one centralized repository. ONE change MANY implications Requirement 2  Functionality and advantages of ORG-Master: changes in objects and in their relations made in one place of model are reflected throughout the whole model changes in the model cause changes in all the reports, tables and diagrams created which include changing objects or relations … DFD EIDEF0 IDEF0

20. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 20 From business process model to complete enterprise model Business processes Business processes Documents Functions Org. roles Warehouses Infrastructure Resources & Products Databases Goals Information objects Measures + + + Business processes … Information systems Goals and measures … Requirement 3  Functionality and advantages of ORG-Master: ability to create complex business model that reflect different views on the business possibility to create “individual” objects and models ability to decompose the whole business model into constituent separate submodels

21. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 21 Practical advantages Quick modeling and actualization Easy to learn Low price

22. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 22 Outline 1.ORG-Master application area 2.Requirements to business modeling tool for organizational change 3.Main concepts and advantages of ORG- Master 4.Application of ORG-Master and practical results

23. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 23 Application of ORG-Master and practical results 6-year history of application in the organizational change initiatives. Broad range of ORG-Master clients located in Russia, Ukraine. Size of ORG-Master clients vary from small companies to large holding structures (up to 10000 people). The results of typical ORG-Master application in BPI initiatives include: Business model which describe functions, organizational roles, goals and measures, functions distribution among organizational roles and description of necessary business processes. Regulating documents based on business model (job descriptions, procedures etc) Diagrams of the necessary processes based on business model

24. Kudryavtsev D., Grigoriev L., Kislova V., Zablotsky A. USING ORG-MASTER FOR KNOWLEDGE BASED ORGANIZATIONAL CHANGE, 2005 24 Thanks. Questions? Dmitry Kudryavtsev – dmitry.ku@gmail.com Lev Grigoriev – glu@inbox.ru Valentina Kislova – valya@big.spb.ru Alexey Zablotsky – support@big.spb.ru www.bigc.ru