1. The Twelve Keys to Effective Requirements Elicitation (As sung to the tune of the “Twelve Days of Christmas”)

2. The first key to requirements elicitation that my instructor gave to me was… Focus on your goal Get full breadth of requirements Maximize time of your stakeholders Ensure consistent and feasible Validate user needs Manage the session

3. The second key to requirements elicitation that my instructor gave to me was… Interviews, questionnaires, workshops, use cases, brainstorming, role playing, etc Must be a good fit for the situation Select a technique

4. The third key to requirements elicitation that my instructor gave to me was… Right People Best Methods Identify Risks Establish Timetable Plan

5. The fourth key to requirements elicitation that my instructor gave to me was… Prepare tools Ensure attendance Establish objectives Perform the elicitation Do

6. The fifth key to requirements elicitation that my instructor gave to me was… Verify effectiveness Verify techniques Verify requirements Communicate results Check

7. The sixth key to requirements elicitation that my instructor gave to me was… Improve the plan Correct the process Change techniques Update requirements Act

8. The seventh key to requirements elicitation that my instructor gave to me was… Requirements Level Pattern To move up – “Why”? To move down – “How”? Use Why’s & How’s

9. The eighth key to requirements elicitation that my instructor gave to me was… Ask open-ended questions Give acceptance cues Use silence Verify 80/20 rule Listen more than speak

10. The ninth key to requirements elicitation that my instructor gave to me was… Who is user of product? Open ended questions 80/20 rule Avoid analyst bias

11. The tenth key to requirements elicitation that my instructor gave to me was… Use decomposition Breadth then depth Don’t interrupt Validate once complete Brainstorming is your friend

12. The eleventh key to requirements elicitation that my instructor gave to me was… Don’t be afraid to ask a client to clarify or explain Stroke ego’s Utilize a glossary for terms and acronyms Help Me Understand

13. The twelfth key to requirements elicitation that my instructor gave to me was… Get support when needed Use “parking lot” Give participants pre-work Use visuals Employ Tips/Tricks

14. Wrap Up Questions Comments